Find work in Canada.

347,605 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
W
Business Systems Analyst
Wiraa
Canada
- Full-time
…opportunity to engage in high-impact projects, collaborate with senior leaders, and develop your consulting expertise in a fast-paced, innovative…
Added 4 mins ago
BC
Technical Delivery Lead
BrainRidge Consulting
Toronto, ON
- Full-time
…implementation, and who earns the trust of both engineers and senior client…
Added 4 mins ago
OI
ECE Instructor
Oxford International
Halifax, NS
- $59,280 CAD / year
- Full-time
Support Senior Directors in ensuring all necessary associations, accreditations, licenses, civic, state, national, and international registrations, filings, other compliance requirement…
Added 4 mins ago
CK
Registered Care Aide-Victoria for Cluster Shift
Comfort Keepers
Victoria, BC
- Full-time
Added 19 mins ago
R
Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
Added 19 mins ago
R
Director Data Center Engineering
RBC
Toronto, ON
- Full-time
The role is for Global Data Center engineering lead managing a high performing team of senior engineers responsible for all the networking technology running in the RBC’s global data…
Added 19 mins ago
P
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
As a Senior Associate – Cyber Security Forward Deployed you are a multi-faceted technologist. You lean heavily into using AI, are comfortable working in a client’s environment, writing…
Added 19 mins ago
MP
Senior Mining Consultant - Underground
Mining Plus
Vancouver, BC
- Full-time
Mining Plus continues to grow across North America, and we’re looking for a Senior Mining Consultant – Underground Mining to join our Canadian team.
Added 19 mins ago
MP
Principal Mining Consultant-Underground
Mining Plus
Vancouver, BC
- Full-time
As a Principal Mining Consultant – Underground Mining, you will provide senior technical leadership and premium consulting services to Mining Plus clients across a variety of commodities…
Added 19 mins ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Demonstrated experience in client-facing advisory work, including managing senior stakeholders, navigating ambiguity and presenting defensible recommendations
Added 19 mins ago
W
Sr. Software Development Engineer / Principal, Software Development Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As either a Senior Software Development Engineer or a Principal Software Development Engineer on the AI Model Serving team, you will be a technical leader who helps shape the vision and…
Added 19 mins ago
PH
Translation Services Coordinator
Public Health Ontario
Toronto, ON
- Full-time
Added 19 mins ago
SN
104R2-26-3 Indigenous Transitions Facilitator
Six Nations
Ohsweken, ON
- Full-time
…and supervision of the Home and Community Care Manager, the Senior Manager of Primary and Clinical Care and the Director of…
Added 34 mins ago
CI
Manager, Mechanical Design and Core Engineering
Calian in Space & Technology
Ottawa, ON
- Full-time
Added 34 mins ago
NB
Chief Analyste, Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
You are part of a passionate team in Financial Performance Management and will report to Senior Manager. Our team stands out for its analytical, forward-looking and value-creating approach.…
Added 34 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 34 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 34 mins ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM it Delivery. Our team stands out for the quality of its deliverables,…
Added 34 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 46 mins ago
RE
Customer service supervisor (except financial services)
Reindeer Early Childhood Education Ltd.
Strathmore, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 49 mins ago
C
Senior Associate, Institutional Sales
Clarity
Vancouver, BC
- $200,000 to $600,000 CAD / year
- Full-time
As a Senior Associate, Institutional Sales, you will play a critical role in driving Clarity’s growth by sourcing, developing, and expanding relationships with institutional investors and…
Added 49 mins ago
C
Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
Executive presence and precise written communication with senior counterparties.
Added 49 mins ago
C
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
- Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 hour ago
Manager, Mergers & Acquisitions
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
Build strong relationships and manage stakeholders across Senior Leadership, functional teams, target companies, and external legal and financial advisors, ensuring alignment and effective…
Added 1 hour ago
UO
Manager, Organizational Change Management
University of Alberta
Edmonton, AB
- Full-time
Manage and Develop Team: Allocate senior consultants to projects based on complexity, capability and capacity. Set performance expectations and provide coaching, feedback and career…

Pontosense

Manager, Customer Support

Toronto, ON, Canada

Pay: $80,000 to $130,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $80,000 to $130,000 CAD base salary
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

Run customer support at a fast-growing senior care technology company, for families and care organizations in 24 countries.

The Company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product launches in January, one of the largest deals in our history is in delivery, and the team doubles over the next year. Every one of those adds customers, and every customer who calls is worried about someone they love. This is the moment to bring in the person who makes support something we're proud of.

The role

You own customer support for both Pontosense and Silvie. You lead our BPO support team, own every incoming ticket, and set the standard for how a worried family or a care partner gets helped. You work directly with the Head of Customer Success, product and engineering, so what customers tell us changes what we build.

What You'll Own

A support team that is fast, kind and consistent, and that people want to stay on
Every ticket, from first contact to resolution, with response and resolution times that keep improving
The playbooks, tooling and metrics that let support scale from hundreds of customers to thousands
The voice of the customer inside the company: patterns from support feeding product and engineering
Support for two very different customers, a family at home and a care organization, done well for both

What Year One Looks Like

Response and resolution times are down and measured. Customers rate support highly and say so. The BPO team is stable, trained and proud of the work. Product knows the top five things customers struggle with, because you told them.

How We Work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real impact. There is more room to make a difference here than at a company ten times our size.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You'd rather own a problem than be assigned a task
You want the mission to matter and the pace to be real
You're happy to be the person who just fixes it

This isn't for you if

You want a playbook handed to you
You need a big team before you can move

You'll thrive here if

You have owned the support function for a tech or hardware product, including tooling, SLAs and escalation to engineering
You have led a support team, ideally a BPO or remote team, and made it better than you found it
You have managed an outsourced support partner day to day: SLAs, quality, staffing and the relationship
You have set up tickets, queues, playbooks and metrics from little or nothing
You stay calm and clear with a worried customer, and teach others to do the same
You care about the people on your team as much as the people they serve

You don't need to check every box. If this sounds like you, we'd like to hear from you.

Where this goes

As we double, this role can grow into leading Customer Experience across both brands, with a larger team of your own.

What You Get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay, with the opportunity for equity
Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $80,000 to $130,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

Lead customer support for Pontosense and Silvie, managing the BPO team and owning customer tickets from first contact through resolution. Build scalable support processes and metrics, improve service performance, and share customer feedback with product and engineering teams.

Requirements

Candidates should have owned support for a technology or hardware product, including tooling, SLAs, and engineering escalations, and have led a support team, ideally a BPO or remote team. Experience managing outsourced partners and establishing ticketing workflows, playbooks, and metrics is sought, along with calm, clear customer communication and a strong commitment to team care.

Skills

Customer Support Leadership
BPO Team Management
Outsourced Partner Management
Support Tooling
Ticket Queue Management
Support Playbook Development
Support Metrics
Response and Resolution Time Improvement
Escalation Management
Cross-Functional Collaboration
Customer Feedback Analysis
Team Training
Customer Communication
Quality Management

Benefits

Company-Provided Sensor for Parents
Equity Opportunity
Health Benefits
Dental Benefits
Vision Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Experience
BPO
Outsourced Support
Service-Level Agreements
Support Tooling
Ticket Management
Queues
Playbooks
Support Metrics
Response Times
Resolution Times
Escalation Management
Quality Management
Staffing
Customer Feedback
Product and Engineering Collaboration
Senior Care Technology
Home Health Care
Fall Detection Sensors
Sleep Tracking
Health and Wellness Monitoring
Remote Support

Report this job