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Manager, Customer Support
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Added 11 hours ago
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Toronto, ON
Full-time
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role

Pontosense

Office Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $100,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Office Manager

Toronto or Waterloo, in office | Full-time | Reports to the CEO

You keep a fast-growing team ready to work and our offices running well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. The team is doubling over the next year and a half, across two offices, with more to come. That operational load needs one owner. This is a new role, reporting to the CEO.

The role

You run the operations behind the team. Onboarding, offices, events and contracts go through you, and you support Finance, Supply Chain and Customer Success where they need a steady hand. Other teams set the strategy. HR owns people matters. Finance approves payments. Supply Chain owns inventory. Support owns technical fixes. Leadership and counsel decide contract terms. You make sure the work gets done.

What you'll own

Onboarding and offboarding. New hires start with a laptop, accounts, access and a complete file. Departures are handled cleanly
Our offices. Toronto and Waterloo today, more as we grow. Desks, rooms, access, vendors, maintenance and visitors
Team experience. Lunches, celebrations, recognition and company activities. You solve everyday workplace problems and flag recurring ones to the Director of HR
Events and travel. Venues, flights, hotels, conferences, materials and schedules
Contracts. You prepare them from approved templates, check the details, flag anything unusual, route them for review and get signatures. You keep the repository and renewal calendar current

What you'll support

Logistics. Shipments, samples, equipment and returns, alongside the Supply Chain Manager
Customer Success. Routing requests, scheduling calls, sending resources and following up on deliveries, access and billing
Finance. Invoices, receipts, payment requests and vendor records
Follow-through. Tracking requests, deadlines and approvals across HR, Finance, Supply Chain, Support and outside providers so nothing gets lost

What year one looks like

Every new hire is ready on day one
Both offices run without executive involvement
Contracts, renewals, insurance and filings live in one place. Nothing is overdue
Administrative requests get closed without anyone chasing

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Small team, real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay, with the opportunity for equity
Impact decides your pay and your path, not tenure
In office in Toronto or Waterloo, at the centre of the team
Health, dental and vision benefits

The details

$60,000 to $100,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

The Office Manager will oversee daily operations, including onboarding, office maintenance, event planning, and contract management. They will also provide administrative support to the Finance, Supply Chain, and Customer Success teams to ensure operational efficiency.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced, scaling environment. They must be capable of managing multiple operational streams independently and possess strong organizational skills.

Skills

Operations management
Onboarding
Office administration
Event planning
Contract management
Logistics support
Vendor management
Finance support
Customer success support
Problem solving
Project coordination
Time management
Communication
Administrative support

Benefits

Health benefits
Dental benefits
Vision benefits
Equity
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Office Manager
Operations
Onboarding
Offboarding
Logistics
Contract Management
Vendor Relations
Event Planning
Travel Coordination
Finance Support
Customer Success
Supply Chain
Administrative
Scaling
Start-up
Toronto
Waterloo

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