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POP MART

Retail Sales Associate

Toronto, ON, Canada
Etobicoke, ON, Canada

Pay: The hourly pay rate for this position is $20.20 per hour.
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Position: Retail Sales Associate

Location: Sherway Gardens

Department: Retail

Hourly:$20.20

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Job Overview

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

In this role, you will create an engaging in-store experience by understanding each customer's needs, introducing them to POP MART's world of collectible art toys, and providing personalized recommendations that inspire excitement and repeat visits. You will also support daily store operations including merchandising, inventory management, and maintaining a clean, organized, and welcoming environment.

A passion for designer toys, collectibles, art, fashion, anime, gaming, or pop culture is highly valued and will help you succeed in this role.

What You Will Achieve

Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

What You Will Need

High school diploma or equivalent preferred.
1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
Passion for delivering exceptional customer service and creating memorable experiences.
Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
Ability to build rapport quickly and confidently recommend products.
Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
Strong organizational skills with the ability to multitask in a fast-paced retail environment.
Comfortable learning new technology, point-of-sale systems, and operational processes.
Ability to work independently while contributing to a collaborative team environment.
Bilingual or multilingual abilities are a plus.
Must be at least 18 years of age.

Work Schedule & Availability

Due to the nature of retail operations, team members are expected to maintain flexible availability to support business needs. Work schedules may include mornings, afternoons, evenings, weekends, holidays, and peak shopping periods. Schedule assignments will be communicated in accordance with all applicable federal, state, and local scheduling laws.

What We Offer

Competitive compensation
Performance-based growth opportunities
Comprehensive onboarding and product training
Career development and internal promotion opportunities
Collaborative, inclusive, and creative team culture
Opportunities to support new store openings and special brand events
The chance to be part of one of the world's fastest-growing designer toy and collectible brands

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
Stand and walk continuously for extended periods, typically 6–8 hours per shift.
Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
Work efficiently in a fast-paced retail environment while managing multiple priorities.
Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
Work in varying environments including the sales floor, stockroom, and receiving areas.

Pay Range Details

The hourly pay rate for this position is $20.20 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na.hrsupport@popmart.com.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

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More about this job

Responsibilities

Welcome customers, build relationships, share knowledge about POP MART products and collectibles, and drive sales through personalized recommendations and upselling. Process transactions and support merchandising, inventory, store presentation, loss prevention, and Robo Shop replenishment.

Requirements

A high school diploma or equivalent and at least one year of customer-facing experience are preferred, along with strong customer service, communication, organizational, and teamwork skills. Applicants must be at least 18, able to work a flexible retail schedule, and comfortable with retail technology and the physical demands of the role; interest in collectibles or pop culture is strongly preferred.

Skills

Customer Service
Retail Sales
Product Recommendations
Upselling
Customer Relationship Building
Product Knowledge
Brand Storytelling
Point-of-Sale Systems
Cash Handling
Inventory Management
Merchandising
Stock Replenishment
Loss Prevention
Communication
Organization
Teamwork

Benefits

Performance-Based Growth Opportunities
Comprehensive Onboarding and Product Training
Career Development and Internal Promotion Opportunities
Collaborative and Inclusive Team Culture
Opportunities to Support Store Openings and Brand Events

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Customer Experience
Customer Relationships
Brand Ambassador
Product Knowledge
Collectible Art Toys
Blind Boxes
MEGA Collections
Limited Editions
Product Launches
Sales Goals
Upselling
Point-of-Sale System
Returns and Exchanges
Loyalty Program
Merchandising
Inventory Management
Cycle Counts
Stock Replenishment
Stockroom Operations
Robo Shop
Cash Handling
Loss Prevention
Store Presentation
Handheld Scanners
Retail Equipment
Pop Culture

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