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POP MART

Retail Sales Lead

Toronto, ON, Canada

Pay: The hourly pay rate for this position is $18.60 per hour.
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Position: Retail Sales Lead

Location: Fairview Mall

Department: Retail

Hourly: $18.60

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Opportunity Overview:

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Sales Lead, you'll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. As a trusted leader on the sales floor, you'll inspire your team, ensure operational excellence, and help bring the POP MART brand to life for every customer.

You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores consistently deliver the premium experience our collectors expect. From coaching associates and supporting visual merchandising to inventory management and new product launches, you'll help create an engaging environment where customers can discover the excitement of POP MART.

This position reports directly to the Store Manager.

What you will achieve:

Leadership & Customer Experience

Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
Foster an energetic, inclusive, and engaging environment for customers and team members alike.

Sales & Business Performance

Help achieve and exceed store sales goals and key performance indicators (KPIs), including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.
Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.

Store Operations

Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
Maintain a clean, organized, safe, and visually compelling store environment.
Accurately process customer transactions, returns, exchanges, and other POS activities.
Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
Help protect company assets by following cash handling, safety, and loss prevention procedures.

Visual Merchandising & Inventory

(Responsibilities may vary based on store volume and business needs.)

Execute POP MART visual merchandising standards, marketing directives, and promotional displays.
Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
Refresh merchandising based on inventory levels, product sell-through, and business priorities.
Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.

Brand & Community

Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.

What you will need:

1+ years of retail experience; previous leadership, keyholder, or supervisory experience preferred.
Passion for delivering exceptional customer experiences and leading by example.
Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
Strong communication, coaching, and interpersonal skills.
Ability to motivate others while fostering a collaborative, inclusive team environment.
Strong organizational skills with excellent attention to detail.
Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
Demonstrated ability to interpret business metrics and use data to improve store performance.
Ability to adapt quickly to changing priorities and business needs.
Basic computer and point-of-sale (POS) proficiency.
High School Diploma or equivalent required.
Must be at least 18 years of age.

What We Offer

Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

Must be able to stand and walk for extended periods throughout scheduled shifts.
Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Pay Range Details

The hourly pay rate for this position is $18.60 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na.hrsupport@popmart.com.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

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More about this job

Responsibilities

Lead the sales floor and serve as Leader on Duty when store management is unavailable, coaching associates and delivering an exceptional customer experience while supporting sales goals. Oversee daily store operations, transactions, inventory, visual merchandising, product launches, and brand events while maintaining safety and company standards.

Requirements

Requires at least one year of retail experience, a high school diploma or equivalent, and age 18 or older; prior leadership, keyholder, or supervisory experience is preferred. Candidates should have strong customer service, communication, coaching, organizational, and decision-making skills, basic POS proficiency, and the ability to work a flexible retail schedule and meet the role’s physical demands.

Skills

Customer Experience
Team Leadership
Coaching
Sales Performance
Retail Operations
Visual Merchandising
Inventory Management
Point-Of-Sale (POS) Systems
Cash Handling
Loss Prevention
Business Metrics Analysis
Communication
Organization
Product Knowledge
Decision-Making
Adaptability

Benefits

On-The-Job Training
Leadership Development
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Customer Experience
Sales Leadership
Leader On Duty
Sales Goals
Key Performance Indicators
Conversion
Units Per Transaction
Average Transaction Value
Point-Of-Sale (POS)
Opening And Closing Procedures
Visual Merchandising
Planograms
Inventory Management
Cycle Counts
Shipment Processing
Replenishment
Stockroom Organization
Cash Handling
Loss Prevention
Product Launches
Blind Boxes
Collectibles
Brand Ambassador
Customer Engagement
Retail Operations
Team Coaching
Store Events

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