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Added 7 mins ago
CL
Resident Advisor
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- Full-time
Must possess superior verbal communication skills · Must possess above average customer service skills
Added 8 mins ago
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Added 37 mins ago
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AA
Product Manager
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Product Manager
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Mississauga, ON
- Full-time
Identify business and model risks and raise concerns proactively.
Added 52 mins ago
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…superior quality, continuous improvement, and unparalleled customer…
Added 52 mins ago
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Assistant Service Manager
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Build strong customer relationships and resolve concerns professionally.
Added 1 hour ago
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Assistant Store Manager - Customer Experience
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Added 1 hour ago
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General Manager, Eastern Ontario
Reliance Home Comfort
ON · Durham, ON
- Full-time
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added 1 hour ago
C
Part-Time Manager - St Laurent
Claire's
Ottawa, ON
- $17 to $19 CAD / hour
- Part-time
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Added 1 hour ago
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(CAN) Gérant du service à la clientèle
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Respond immediately to any customer or staff concerns regarding supply replacement or cleanliness of the facilities.
Added 1 hour ago
WS
Administrative Assistant & Front Desk
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Added 1 hour ago
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Strategic Account Sales Manager
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- $90,000 CAD / year
- Full-time
Kelly Services is seeking an experienced Strategic Account Sales Manager for a metal fabrication and manufacturing organization. This is a hands-on sales role focused on developing new…
Added 1 hour ago
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Shift Supervisor, Full Time
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Toronto, ON
- Full-time
Address all guest and client inquiries and concerns immediately and professionally, escalating to the Manager when required.
Added 1 hour ago
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Gérant(e) de magasin – GEOX – Rockland Centre
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- Full-time
Added 1 hour ago
TS
Assistant Store Manager
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- Full-time
Handle customer concerns or complaints in a timely and courteous manner
Added 1 hour ago
WS
Administrative Assistant & Front Desk
WD Swim
Markham, ON
- Full-time
…visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of…
Added 1 hour ago
HL
Mobile Building Operator (Live- Out)- Burlington
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Burlington, ON
- Full-time
…The Mobile Building Operator ensures a consistent level of customer service for our residents by seamlessly assuming roles in maintenance, administration and…
Added 2 hours ago
TS
Community & Family Services Worker
The Salvation Army in Canada
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- Part-time
Report any vehicle mechanical failures or concerns to the Family Services Manager or designate in a timely manner.
Added 2 hours ago
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Customer Service Rep. – Shipping & Receiving
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- Part-time
Address customer concerns and escalate issues when necessary.

POP MART

Retail Store Manager - Vaughan Mills Mall

Vaughan, ON, Canada

Full-time

Apply on popmart.wd102.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of retail management experience leading high-volume, customer-focused retail stores.
Posting language: English
Posted: Oct 18, 2026

Original job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Retail Store Manager

Location: Vaughan MIlls Mall

Department: Retail

Salary: $60,000 - $70,000

Opportunity Overview:

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence.

As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience.

You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life.

This position reports directly to the District/Area Manager.

What you will achieve:

Leadership & Talent Development

Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
Create clear expectations, recognize achievements, and hold team members accountable for results.
Build succession plans and develop internal talent for future growth opportunities.

Business & Sales Performance

Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
Drive key performance indicators (KPIs), including:SalesConversionUnits Per Transaction (UPT)Average Transaction Value (ATV)Payroll productivityInventory accuracyCustomer satisfaction
Analyze business trends and develop action plans to achieve or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.

Customer Experience

Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
Resolve customer concerns professionally while building long-term customer loyalty.

Store Operations

Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.

Visual Merchandising & Brand Execution

Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams to implement new merchandising initiatives and store updates.
Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.

Brand & Community

Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART within the local community while helping grow brand awareness and customer engagement.
Maintain flexibility to work evenings, weekends, holidays, and peak business periods.
Travel up to 10% as needed to support new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside of standard business hours.

What you will need:

3+ years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
Experience collaborating with international or cross-functional teams is a plus.
Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

What We Offer

Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
Ability to work in varying temperature conditions, including stockrooms and receiving areas.
Manual dexterity to safely operate standard stockroom equipment and tools.
Ability to multitask and respond effectively in a fast-paced retail environment.

Pay Range Details

The base salary range for this position is $60,000 - $70,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na.hrsupport@popmart.com.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.

Apply on popmart.wd102.myworkdayjobs.com About employer

More about this job

Responsibilities

The Store Manager is responsible for leading all aspects of store operations, including driving sales performance, managing inventory, and ensuring operational excellence. They will also focus on recruiting, coaching, and developing a high-performing team to deliver an exceptional customer experience.

Requirements

Candidates must have at least 3 years of retail management experience, including leading teams of 10 or more employees. A strong understanding of retail KPIs and visual merchandising standards is required, along with the ability to work in a fast-paced environment.

Skills

Retail management
Team leadership
KPI analysis
Visual merchandising
Inventory management
Customer experience
Staff recruitment
Performance coaching
Operational excellence
Sales performance
Loss prevention
Cash handling
Problem solving
Communication
Marketing execution

Benefits

401k
Health insurance
Paid time off
Paid sick leave
Family leave

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Operations
KPIs
Visual Merchandising
Inventory Control
Team Development
Customer Service
Sales Performance
Loss Prevention
Recruitment
Brand Ambassador
Pop Culture
Collectibles
Marketing Campaigns
Payroll Management
Cash Handling
Leadership
Retail
Business Management
Operational Excellence

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Work requirements

Jobs in Canada