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Poppy Barley Inc.

Key Leader

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

About Poppy Barley

Poppy Barley designs, crafts and sells luxury leather goods and footwear at a direct to consumer price point. With extended size options, full transparency on production practices and a killer customer experience online and in-person, we are creating a new chapter in Canadian retail. Join our team of exceptional people for a chance to get creative, experiment, have an impact and raise the bar together.

Job Title: Key Leader

Division: Retail

Location: Poppy Barley, Market Mall

Reports to: Store Manager

Status: Part Time / Full Time

About this opportunity:

The Key Leader leads a team of brand concierges to execute an incredible Poppy Barley customer experience to create the conditions for success in all aspects of the store’s business, including executing store strategy to deliver on priorities, ensure operational tasks and procedures are successful as well as opening and closing routines are completed. You will also work with your fellow Key Leaders and management team communicating in a way that each staff member is aware of their contribution to the store’s success.

Role Responsibilities:

Execute initiatives designed to drive customer satisfaction and business efficiencies
Lead the sales floor, motivating the team to achieve store sales and customer experience
Support the store management to ensure work tasks are completed in a timely and efficient manner
Provide support in execution of marketing and visual presentation to promote sales and sustainable projects
Plan the day for customer experience, sales performance, hours management (budget) and success
Read communications and interact with store management to be knowledgeable of all current initiatives, priorities and business metrics
Serve as a Brand Concierge to achieve priorities in store, with customers as the primary focus. Spending time on the retail floor connecting with customers and your team
Mentor and train individuals; provides on the job training to staff sharing a higher level of knowledge of product and processes
Handle customer cases and resolve them according to Poppy Barley’s values; onboarding support as required
Act as Manager on Duty and collaborates effectively with employees
Complete the opening and closing duties for your shift
Provide feedback to the management team regarding store processes, operations, product, people and customer experience, bringing new ideas to push for continuous improvement of the business
Ensure any marketing requests are created and submitted within the specified timeline.
Support the Marketing Team in any in store events
Report on the success of social media via sell-through in the products highlighted

Key Performance Indicators:

Meet store sales targets on a daily basis
Ensure you and all employees are aware of daily goals, any promotional items and business priorities
Decreased rate of in store returns
Conversion rate meets or exceeds target level
Meet store payroll hours guidelines by making key daily staffing decisions when necessary
Merchandise the store based on Poppy Barley presentation standards
Inventory adjustments and fulfillment accuracy

What You Bring:

An experienced leader in retail, sales, or customer service, with a background in elevated/luxury customer experiences as an asset
Demonstrated understanding of service excellence in a consumer-facing environment
Entrepreneurial mindset with a passion for learning - you embrace experimentation and continuous improvement
You stay informed on retail trends, you’re well-connected, and know how to build community.
Passionate about the fashion industry and creating meaningful connections through styling and education
Highly organized self-starter with strong time management skills and the ability to prioritize effectively
Proficient in MS Office (Word, Excel, Outlook) and Google Drive applications
A flexible schedule, including availability for daytime, evenings, and weekends
Holiday blackout period from mid-November to mid-January (exact dates determined annually)
Possibility of some travel to support Poppy Barley pop-up shops and events
Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods

What you can expect from us:

Competitive wage, based on experience
Generous employee discount on Poppy Barley products
Participation in extended health and dental benefits (Full Time)
Bonus program
Commitment to your professional development, including annual reviews to celebrate achievements and identify growth opportunities
A dynamic, passionate team that values collaboration and innovation
A firsthand look into the sustainable fashion industry, retail operations, and entrepreneurship

Poppy Barley is an equal opportunity employer and is passionate about creating an inclusive workplace. We are committed to fostering diversity in age, gender identity, race, sexual orientation, physical ability, ethnicity, and perspective.

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

How to Apply:

Please submit your resume and a note about your preferred hours and availability

Apply About employer

More about this job

Responsibilities

Lead the sales floor and brand concierge team to deliver excellent customer experiences, meet sales targets, and execute store priorities. Support store operations, including staffing, merchandising, inventory accuracy, opening and closing routines, customer issue resolution, marketing initiatives, and staff development.

Requirements

Candidates should have retail, sales, or customer service leadership experience and a strong understanding of service excellence; experience with elevated or luxury customer experiences is an asset. They should be organized, adaptable, interested in fashion and continuous improvement, proficient with Microsoft Office and Google Drive, available for daytime, evening, weekend, and holiday-period work, and able to lift up to 40 pounds and stand for extended periods.

Skills

Retail Leadership
Sales
Customer Experience
Team Motivation
Staff Training
Customer Service
Visual Merchandising
Inventory Management
Sales Performance Analysis
Time Management
Prioritization
Communication
Problem Solving
Microsoft Office
Google Drive
Community Building

Benefits

Employee Discount
Extended Health Benefits
Dental Benefits
Bonus Program
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury Goods
Footwear
Fashion
Customer Experience
Brand Concierge
Sales Targets
Store Operations
Store Strategy
Visual Merchandising
Marketing
Inventory Management
Order Fulfillment
Payroll Hours
Staff Scheduling
Customer Service
Staff Training
Opening And Closing Procedures
Social Media
Microsoft Word
Microsoft Excel
Microsoft Outlook
Google Drive
Sustainable Fashion
Pop-Up Shops

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