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Closed listing

Poppy Barley Inc.

Key Leader

Vancouver, BC, Canada

Part-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Part-time
Closing date: Oct 14, 2026
Working hours: 15 hours a week
Posting language: English
Posted: Aug 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Poppy Barley

Poppy Barley is a Canadian footwear and accessories brand with a mission to re-think luxury for the people and planet. As a B Corp, we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail. Join our team of passionate, creative, and driven individuals who love to experiment, make an impact, and raise the bar - together.

About This Opportunity

As a Key Leader, your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You will open and close the store, assist in the organization and delegation of store workload, and provide leadership on the sales floor. You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing team!

Leadership

Here are some more details of the role:

Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
Support the daily operations of the store to ensure tasks are completed based on previously determined priorities.
Support the development of a culture that balances financial results, community impact and an execution-focus creating a fun and dynamic atmosphere.

Customer Experience

Focus on selling relationships, building a client base and offering elevated and exemplary customer service.
Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
Handle and resolve customer cases according to Poppy Barley’s values.
Providing feedback to the management team regarding store processes, operations, product, people and customer experience, bringing new ideas to push for continuous improvement of the business.
Partner with the Store Manager and Assistant Store Managers to lead initiatives.

People

Support in training team members to ensure consistency and clarity with procedures, activations and promotions.
Provide coaching and feedback to team members with a focus on continuous development.
Support the onboarding of new team members as outlined and organized by the Store Manager.

Operations

Picking and packing of online orders.
Support the execution of weekly and quarterly inventory counts.
Unpack inventory and create and accept stock transfers
Assist with product QC & accepting returns.
Store merchandising and visual presentation.
Complete the opening and closing duties for your shift as assigned.

Everything Else

Flexibility in availability. Your schedule will include a combination of shift times, including mornings, evenings, and weekends.
You will be available to work a minimum of 15 hours a week
You will be available throughout the holiday blackout period (mid November to mid January, exact dates to be determined annually)
Ability to lift and unpack inventory boxes (up to 50 lbs) and stand for extended periods.
All hands on deck: this is a collaborative, roll-up-your-sleeves kind of team, and we're looking for someone who’s ready to jump in wherever needed to get the job done.

Your Skill Set

A high school diploma or in progress/completed post-secondary education, we love to learn and hope you do too!
Demonstrated experience delivering exceptional customer service.
Experience as a leader in retail, sales or customer service. Experience in elevated/luxury customer experience is an asset.
Passion for building connections with people.
Exceptional communication skills, both written and verbal.
An outstanding attitude that exudes positive energy.
The ability to think on your feet.
A passion for the fashion industry and building connections with people through styling and education.

What We Offer

Training and understanding of the platforms we use as a business including Shopify, Inventory Platforms, and Shipping Platforms.
Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
Opportunities to travel with our team as we operate pop-ups throughout the region.
Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
A competitive wage and discount on our product!
The opportunity to get involved in tasks related to areas of the business that are of interest to you.
Great co-workers, a fun working environment and opportunity for growth within the company

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Uniqueness is powerful. Our customers come from all walks of life and so do we. At Poppy Barley, we strive to create a PB team that is reflective of our communities. We believe different perspectives and experiences are powerful–and instrumental to rethinking our industry. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet, you will fit our team.

About employer

More about this job

Responsibilities

Lead the sales floor to achieve sales goals and provide exceptional luxury customer service. Manage daily store operations, including opening/closing duties, inventory management, and team coaching.

Requirements

Requires a high school diploma or post-secondary education and demonstrated experience in retail leadership or luxury customer service. Must be able to lift up to 50 lbs and have flexible availability, including weekends and holidays.

Skills

Retail Leadership
Customer Service
Sales Floor Management
Client Relationship Building
Inventory Management
Visual Merchandising
Staff Training
Coaching
Communication Skills
Conflict Resolution
Shopify
Product Knowledge
Styling
Time Management
Operational Support

Benefits

Employee Discount
Competitive Wage
Professional Development
Training Opportunities
Travel Opportunities For Pop-ups

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury Fashion
B Corp
Shopify
Inventory Platforms
Shipping Platforms
Visual Presentation
Clienteling
Quality Control
Stock Transfers
Customer Experience
Sustainable Fashion
Footwear
Retail Operations

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