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Added 12 mins ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…account operations. They will work in collaboration with the Customer team lead -National account West and manage Federated Coop, London Drugs, and other west account business. The…
Added 12 mins ago
F
Senior Administrative Assistant
Fluor
Calgary, AB
- Full-time
- Strong customer-service orientation with the ability to build effective relationships across all levels of the organization.
Added 12 mins ago
T
Senior Maintenance Scheduler
Thales
Halifax, NS
- Full-time
Provide senior-level project planning support and schedule governance to the Service Delivery Team, ensuring maintenance and delivery activities are appropriately structured, tracked, and…
Added 12 mins ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 28 mins ago
FS
School Bus Driver - West Elgin
First Student
St. Thomas, ON
- Part-time
Demonstrate leadership and customer service skills.
Added 28 mins ago
PV
Permanent full-time (7.5 hrs per day) Administrative Assistant
Prairie Valley School Division
White City, SK
- Full-time
…administrators, staff, students and parents, while projecting a professional image as a first point of contact for the…
Added 28 mins ago
RH
Lead Generation Representative
RPM Home Services
Calgary, AB
- Full-time
Previous experience in customer service, promotions, or direct sales is an asset
Added 28 mins ago
MG
Unit Clerk II (Neonatal Intensive Care Unit)
Michael Garron Hospital
Toronto, ON
- Temporary
Public relations or customer service training preferred.
Added 28 mins ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Topring est une entreprise fièrement canadienne, bien établie à Granby, qui met son expertise en air comprimé au service des secteurs manufacturier, automobile et de la construction. Grâce…
Added 28 mins ago
RI
Pest Control Technician
Rentokil Initial
Vaughan, ON
- $41,000 to $43,000 CAD / year
- Contract
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 28 mins ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 28 mins ago
1
Dental Admin - Peachtree Kids Dental, Brantford, ON
123Dentist
Brantford, ON
- Full-time
Added 28 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 28 mins ago
CA
Director of First Impressions (Front Desk)
Cherish at Central Park
Langford, BC
- Full-time
Outstanding customer service and interpersonal skills.
Added 28 mins ago
M
Licensed Assistant
Manulife
Montreal, QC
- Full-time
The Licensed Assistant plays a key role in supporting our Corporate Advisors by handling administrative tasks, client service, and account management. This individual must hold relevant…
Added 28 mins ago
NE
Senior QA Analyst (12 months Contract)
Nelson Education LTD
Remote, Canada
- Contract
- Remote
Review distributed traces to identify suspicious backend calls, service interactions, API requests, or gRPC calls related to a reported issue.
Added 28 mins ago
E
Receptionist - Part Time, Non-Union, Maples Personal Care Home
Extendicare
Winnipeg, MB · Maples Personal Care Home
- Part-time
and direct all visitors, answering inquiries in a positive and professional manner,
Added 28 mins ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
comprimé au service des secteurs manufacturier, automobile et de la
Added 43 mins ago
1
Certified Dental Assistant - Kensington Dental, Brampton, ON
123Dentist
Brampton, ON
- $22 to $25 CAD / hour
- Full-time
Added 43 mins ago
W(
Assistant Store Manager
WINS (Women In Need Society)
Calgary, AB
- Full-time
…staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store associates and…
Added 43 mins ago
VF
Equipment Technician | Montreal, Canada
Vixxo Facility Solutions
Hunters Home, NB
- Full-time
Own relationships with your customers and inspire customer loyalty by providing professional and reliable services that adhere to all safety rules
Added 43 mins ago
QH
Patient Registration Clerk
Quinte Health
Belleville, ON
- Full-time
…endoscopy suite, or emergency managed clinic in an expedient, professional and courteous manner. Ensure all supporting electronic and hard copy documentation is complete and…
Added 43 mins ago
TS
LC Associate CONV - Associé(e), centre logistique (LC)
TD SYNNEX Canada ULC
Richmond, BC
- Full-time
Ensure complete product accuracy of each order, while maintaining set operational standards, so as to provide quality customer service. Maintain 100% accuracy
Added 43 mins ago
T
Customer Service Professional - Group Benefits
TEKsystems
Waterloo, ON
- $21 to $22 CAD / hour
- Contract
Customer Service Professional, Group Benefits
Added 43 mins ago
R(
Store Manager - Smart Centres Woodstock
Reitmans (Canada) Ltée/Ltd
Woodstock, ON
- Full-time
Omni-Channel: Maximize sales and customer service by integrating omnichannel solutions.

Porcea Stone

Order Desk Coordinator

Bolton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Order Desk Coordinator is responsible for the accurate and timely processing of customer orders and for providing dependable administrative and customer-service support to the external sales team. The role coordinates information between customers, sales representatives, the warehouse, shipping/logistics, purchasing and finance to help ensure orders are entered correctly, stock and delivery details are confirmed, and issues are resolved promptly. The Coordinator is expected to work proactively, maintain accurate records, communicate clearly and identify opportunities to improve day-to-day processes.

Key Responsibilities1. Order Processing and Administration

· Receive, review and enter customer purchase orders and sales orders into the company’s systems accurately and promptly.

· Check product descriptions, item codes, quantities, pricing, discounts, taxes, delivery or pickup details, requested dates and customer information before processing.

· Confirm order details and clarify discrepancies or missing information with the customer or sales representative before releasing an order.

· Process order amendments, cancellations, backorders, credits and other changes in line with company procedures and approval requirements.

· Maintain complete and organized records of orders, customer communications, quotes and supporting documentation.

· Flag unusual pricing, margin concerns, credit holds or exceptions for approval rather than making unauthorized commitments.

2. Customer and Dealer Service

· Respond professionally and promptly to customer and dealer enquiries by phone and email.

· Provide accurate information on product availability, order status, lead times, collections, deliveries and documentation, checking internally where needed.

· Follow up on outstanding questions and keep customers informed of delays, shortages, changes or other issues.

· Build positive working relationships while maintaining a service-focused, calm and solutions-oriented approach.

· Escalate complaints, quality concerns, urgent project requirements and sensitive commercial issues to the appropriate person.

3. Sales Team Support

· Support external sales representatives with order entry, quote administration, samples, product information and customer follow-up as assigned.

· Prepare or update quotes using approved pricing and procedures; seek authorization for non-standard pricing or exceptions.

· Help track open quotes, pending orders, samples and customer requests, following up where appropriate.

· Ensure sales representatives are kept informed of order issues, stock changes, delivery constraints and actions requiring their input.

· Maintain clear handovers so customer and project commitments are not lost when team members are absent.

4. Warehouse, Inventory and Logistics Coordination

· Coordinate with the warehouse and shipping/logistics team on picking, availability, collection, delivery scheduling and order readiness.

· Check stock information in the relevant systems and raise discrepancies between system quantities and physical stock.

· Communicate shortages, breakage, damages, substitutions and backorders promptly to the relevant teams and customers.

· Ensure required order documents, pick tickets, delivery details and collection instructions are complete and accurate.

· Help investigate order discrepancies, short shipments, incorrect items and delivery issues, documenting the outcome and next steps.

5. Systems, Records and Process Improvement

· Use company systems, including the applicable ERP/inventory and accounting platforms, to enter, verify and retrieve order information.

· Keep customer, order and product records accurate and up to date; use CRM tools where required to record relevant customer or project activity.

· Follow established procedures for order release, stock checks, approvals, credits, documentation and communication.

· Identify recurring errors, manual workarounds or process gaps and recommend practical improvements to the supervisor.

· Protect confidential customer, pricing, employee and company information and follow company policies.

6. Teamwork and General Support

· Work collaboratively with sales, warehouse, shipping/logistics, finance and management to resolve issues and meet customer commitments.

· Prioritize work according to urgency, customer impact, order deadlines and direction from the supervisor.

· Provide clear handovers and maintain a current list of outstanding actions, pending decisions and time-sensitive orders.

· Provide reasonable cross-coverage for colleagues and assist with related administrative tasks as required.

Decision-Making and Escalation

The Coordinator is expected to resolve routine enquiries and processing issues within established procedures. Approval must be obtained before making commitments outside delegated authority, including:

· Unapproved price changes, discounts, margin exceptions or commercial concessions.

· Changes that affect agreed customer terms, delivery commitments or project pricing.

· Credits, refunds, write-offs, stock adjustments or other financial/system transactions requiring authorization.

· Product quality or warranty claims, significant shortages, safety concerns or escalated customer complaints.

Qualifications and Experience

· Previous experience in order entry, order desk, customer service, sales administration or a similar coordination role is preferred.

· Strong accuracy and attention to detail, particularly when entering product codes, quantities, prices and delivery information.

· Confident telephone and written communication skills, with a professional and customer-focused manner.

· Comfortable using Microsoft Outlook, Excel and business software; experience with ERP, inventory or accounting systems is an asset.

· Ability to organize competing priorities, follow through on open items and work effectively in a busy, team-based environment.

· Experience in building materials, stone, porcelain, landscaping, construction supply or a related industry is an asset.

· A practical, proactive approach to problem-solving and willingness to learn product ranges and internal workflows.

Core Competencies

· Accuracy, organization and accountability.

· Customer service and professional communication.

· Follow-through, urgency and effective prioritization.

· Teamwork and cross-department coordination.

· Sound judgment and appropriate escalation.

· Adaptability, initiative and continuous improvement.

Measures of Success

· Orders are entered accurately and within expected timeframes.

· Customer enquiries and internal requests receive timely responses and follow-up.

· Order documentation and system records are complete and reliable.

· Issues, shortages and delivery risks are identified and communicated early.

· Outstanding actions are tracked through to resolution, with effective handovers.

· Errors and avoidable rework are reduced, and process improvement ideas are raised constructively.

Working Relationships

Internal: External Sales, Order Desk colleagues, Warehouse, Shipping/Logistics, Finance, Purchasing and Management. External: Dealers, contractors, customers, carriers and other business partners.

Acknowledgement

This job description outlines the main duties and expectations of the role and is not intended to be an exhaustive list. Responsibilities may be reasonably adjusted to meet business needs. Any material changes will be communicated by management.

Apply About employer

More about this job

Responsibilities

Process customer orders accurately, maintain complete records, respond to customer and dealer enquiries, and support external sales representatives with quotes and follow-up. Coordinate with warehouse, logistics, purchasing, and finance to confirm stock and delivery details, resolve issues, track outstanding actions, and escalate decisions requiring approval.

Requirements

Previous experience in order entry, customer service, sales administration, or a similar coordination role is preferred, along with strong accuracy, communication, organization, and follow-through. Candidates should be comfortable with Outlook, Excel, and business software; ERP, inventory, accounting, or relevant building-materials industry experience is an asset.

Skills

Order Processing
Customer Service
Sales Administration
Order Entry
Attention To Detail
Written And Verbal Communication
Prioritization
Recordkeeping
ERP Systems
Inventory Coordination
Logistics Coordination
Microsoft Outlook
Microsoft Excel
Problem-Solving
Cross-Department Coordination
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Purchase Orders
Sales Orders
Order Entry
Quotes
Pricing
Discounts
Credits
Backorders
Customer Service
Dealer Service
Sales Administration
ERP Systems
Inventory Systems
Accounting Platforms
CRM
Microsoft Outlook
Microsoft Excel
Stock Checks
Warehouse Coordination
Shipping And Logistics
Delivery Scheduling
Order Documentation
Building Materials
Stone
Porcelain
Landscaping
Construction Supply
Process Improvement
Customer Communications
Order Amendments

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