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Added 10 mins ago
SH
Dietary Aide
Shared Health-Soins Communs
Dauphin, MB
- Internship
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 10 mins ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Participate or lead continuous improvement activities
Added 10 mins ago
SH
Dietary Aide
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 10 mins ago
SI
QC Inspector
Sonele Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
At Sonele, you’ll be part of a multidisciplinary team driving complex medical devices from idea to production. You’ll lead programs that combine precision engineering with real-world…
Added 10 mins ago
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Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
Added 10 mins ago
TS
LC Associate CONV - Associé(e), centre logistique (LC)
TD SYNNEX North America
Richmond, BC
- $18 CAD / hour
- Full-time
…AAssists in other areas of logistics duties as assigned by lead hand, supervisor or Manager to ensure operational…
Added 10 mins ago
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Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
…profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for…
Added 10 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 10 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Dauphin, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 26 mins ago
NM
Waste Management Operator
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…Improving Daily provides the foundation for our strategy to Lead in Gold and Grow in Copper and our purpose to Unearth Value Sustainably to Advance…
Added 26 mins ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
Lead integrated site supply planning, aligning customer demand, capacity, inventory, materials, and manufacturing schedules into executable plans.
Added 40 mins ago
MG
Maintenance Supervisor - The Pavilion Apts.
Monroe Group Ltd.
Pavilion 1, BC
- Full-time
Monitor and replenish maintenance inventory based on property needs, while staying within budget
Added 40 mins ago
HN
Hotel Operations Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
The successful candidate will lead by example, foster a collaborative and accountable workplace culture, and ensure that our hotel consistently delivers the warm, welcoming, and memorable…
Added 40 mins ago
ME
Senior Accountant
MNP Executive Search & Professional Recruitment
Burnaby, BC
- Full-time
Lead month-end, quarter-end, and year-end close activities.
Added 40 mins ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
Communicates with supervisors and lead hands on the disposition of problem areas and daily efficiency;
Added 40 mins ago
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Store Manager - Smart Centres Woodstock
RCL - Reitmans Canada Ltd/Ltée
Woodstock, ON
- Full-time
Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
Added 40 mins ago
M
Stylist (Retail) (Part-time)
Mejuri
King, ON
- Part-time
STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
Added 40 mins ago
C
Analyste d’affaires – D365 Business Central
CGI
Montreal, QC
- Full-time
Analyze retail business processes, including point-of-sale (POS), inventory management, replenishment, promotions, loyalty programs, e-commerce, and omnichannel operations
Added 40 mins ago
R-
Store Manager - Ottawa Trainyards
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
Added 40 mins ago
C
Analyste d’affaires – D365 Business Central (Secteur Manufacturier)
CGI
Montreal, QC
- Full-time
…time tracking, barcode-based warehouse management (WMS), and inventory counting…
Added 41 mins ago
Manager Marketing
Gildan
Mississauga, ON
Launch Performance: Lead the style and SKU review process by leveraging data analysis (shipment/POS/Inventory evaluation) to build an optimized, profitable assortment, while driving overall…
Added 1 hour ago
CI
BC - Stocktaking Supervisor
Calian in Space & Technology
Ottawa, ON
- Full-time
Calian is seeking an experienced Stocktaking Supervisor to support the Department of National Defence’s Stocktaking and Inventory Management Program (SIMP). The successful candidate will…
Added 1 hour ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
Confirm product availability, batch release status, and lead times with planning and QA.
Added 1 hour ago
TM
Network Support Specialist
Tech Manitoba
Winnipeg, MB
- Internship
Under the general direction of the Network and Storage Infrastructure Lead, you will be responsible for Network Administration duties related to the support of the Manitoba Hydro corporate…
Added 1 hour ago
LS
Levi’s® Store Manager - Tanger Outlets - Cookstown, ON
Levi Strauss & Co.
Cookstown, ON
- Full-time
Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model.

Porcea Stone

Order Desk Coordinator

Bolton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Order Desk Coordinator is responsible for the accurate and timely processing of customer orders and for providing dependable administrative and customer-service support to the external sales team. The role coordinates information between customers, sales representatives, the warehouse, shipping/logistics, purchasing and finance to help ensure orders are entered correctly, stock and delivery details are confirmed, and issues are resolved promptly. The Coordinator is expected to work proactively, maintain accurate records, communicate clearly and identify opportunities to improve day-to-day processes.

Key Responsibilities1. Order Processing and Administration

· Receive, review and enter customer purchase orders and sales orders into the company’s systems accurately and promptly.

· Check product descriptions, item codes, quantities, pricing, discounts, taxes, delivery or pickup details, requested dates and customer information before processing.

· Confirm order details and clarify discrepancies or missing information with the customer or sales representative before releasing an order.

· Process order amendments, cancellations, backorders, credits and other changes in line with company procedures and approval requirements.

· Maintain complete and organized records of orders, customer communications, quotes and supporting documentation.

· Flag unusual pricing, margin concerns, credit holds or exceptions for approval rather than making unauthorized commitments.

2. Customer and Dealer Service

· Respond professionally and promptly to customer and dealer enquiries by phone and email.

· Provide accurate information on product availability, order status, lead times, collections, deliveries and documentation, checking internally where needed.

· Follow up on outstanding questions and keep customers informed of delays, shortages, changes or other issues.

· Build positive working relationships while maintaining a service-focused, calm and solutions-oriented approach.

· Escalate complaints, quality concerns, urgent project requirements and sensitive commercial issues to the appropriate person.

3. Sales Team Support

· Support external sales representatives with order entry, quote administration, samples, product information and customer follow-up as assigned.

· Prepare or update quotes using approved pricing and procedures; seek authorization for non-standard pricing or exceptions.

· Help track open quotes, pending orders, samples and customer requests, following up where appropriate.

· Ensure sales representatives are kept informed of order issues, stock changes, delivery constraints and actions requiring their input.

· Maintain clear handovers so customer and project commitments are not lost when team members are absent.

4. Warehouse, Inventory and Logistics Coordination

· Coordinate with the warehouse and shipping/logistics team on picking, availability, collection, delivery scheduling and order readiness.

· Check stock information in the relevant systems and raise discrepancies between system quantities and physical stock.

· Communicate shortages, breakage, damages, substitutions and backorders promptly to the relevant teams and customers.

· Ensure required order documents, pick tickets, delivery details and collection instructions are complete and accurate.

· Help investigate order discrepancies, short shipments, incorrect items and delivery issues, documenting the outcome and next steps.

5. Systems, Records and Process Improvement

· Use company systems, including the applicable ERP/inventory and accounting platforms, to enter, verify and retrieve order information.

· Keep customer, order and product records accurate and up to date; use CRM tools where required to record relevant customer or project activity.

· Follow established procedures for order release, stock checks, approvals, credits, documentation and communication.

· Identify recurring errors, manual workarounds or process gaps and recommend practical improvements to the supervisor.

· Protect confidential customer, pricing, employee and company information and follow company policies.

6. Teamwork and General Support

· Work collaboratively with sales, warehouse, shipping/logistics, finance and management to resolve issues and meet customer commitments.

· Prioritize work according to urgency, customer impact, order deadlines and direction from the supervisor.

· Provide clear handovers and maintain a current list of outstanding actions, pending decisions and time-sensitive orders.

· Provide reasonable cross-coverage for colleagues and assist with related administrative tasks as required.

Decision-Making and Escalation

The Coordinator is expected to resolve routine enquiries and processing issues within established procedures. Approval must be obtained before making commitments outside delegated authority, including:

· Unapproved price changes, discounts, margin exceptions or commercial concessions.

· Changes that affect agreed customer terms, delivery commitments or project pricing.

· Credits, refunds, write-offs, stock adjustments or other financial/system transactions requiring authorization.

· Product quality or warranty claims, significant shortages, safety concerns or escalated customer complaints.

Qualifications and Experience

· Previous experience in order entry, order desk, customer service, sales administration or a similar coordination role is preferred.

· Strong accuracy and attention to detail, particularly when entering product codes, quantities, prices and delivery information.

· Confident telephone and written communication skills, with a professional and customer-focused manner.

· Comfortable using Microsoft Outlook, Excel and business software; experience with ERP, inventory or accounting systems is an asset.

· Ability to organize competing priorities, follow through on open items and work effectively in a busy, team-based environment.

· Experience in building materials, stone, porcelain, landscaping, construction supply or a related industry is an asset.

· A practical, proactive approach to problem-solving and willingness to learn product ranges and internal workflows.

Core Competencies

· Accuracy, organization and accountability.

· Customer service and professional communication.

· Follow-through, urgency and effective prioritization.

· Teamwork and cross-department coordination.

· Sound judgment and appropriate escalation.

· Adaptability, initiative and continuous improvement.

Measures of Success

· Orders are entered accurately and within expected timeframes.

· Customer enquiries and internal requests receive timely responses and follow-up.

· Order documentation and system records are complete and reliable.

· Issues, shortages and delivery risks are identified and communicated early.

· Outstanding actions are tracked through to resolution, with effective handovers.

· Errors and avoidable rework are reduced, and process improvement ideas are raised constructively.

Working Relationships

Internal: External Sales, Order Desk colleagues, Warehouse, Shipping/Logistics, Finance, Purchasing and Management. External: Dealers, contractors, customers, carriers and other business partners.

Acknowledgement

This job description outlines the main duties and expectations of the role and is not intended to be an exhaustive list. Responsibilities may be reasonably adjusted to meet business needs. Any material changes will be communicated by management.

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More about this job

Responsibilities

Process customer orders accurately, maintain complete records, respond to customer and dealer enquiries, and support external sales representatives with quotes and follow-up. Coordinate with warehouse, logistics, purchasing, and finance to confirm stock and delivery details, resolve issues, track outstanding actions, and escalate decisions requiring approval.

Requirements

Previous experience in order entry, customer service, sales administration, or a similar coordination role is preferred, along with strong accuracy, communication, organization, and follow-through. Candidates should be comfortable with Outlook, Excel, and business software; ERP, inventory, accounting, or relevant building-materials industry experience is an asset.

Skills

Order Processing
Customer Service
Sales Administration
Order Entry
Attention To Detail
Written And Verbal Communication
Prioritization
Recordkeeping
ERP Systems
Inventory Coordination
Logistics Coordination
Microsoft Outlook
Microsoft Excel
Problem-Solving
Cross-Department Coordination
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Purchase Orders
Sales Orders
Order Entry
Quotes
Pricing
Discounts
Credits
Backorders
Customer Service
Dealer Service
Sales Administration
ERP Systems
Inventory Systems
Accounting Platforms
CRM
Microsoft Outlook
Microsoft Excel
Stock Checks
Warehouse Coordination
Shipping And Logistics
Delivery Scheduling
Order Documentation
Building Materials
Stone
Porcelain
Landscaping
Construction Supply
Process Improvement
Customer Communications
Order Amendments

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