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Added 2 mins ago
CE
Principal Strategic Deal Maker- Sales Executive
Capgemini Engineering
Mississauga, ON
- Full-time
…and Smart Grid services. The individual would be expected to lead teams of consulting professionals that will deliver world class services to our clients. Other responsibilities will…
Added 2 mins ago
Facilities Manager
I M P Group International Inc.
Dorval, QC
Lead major capital and leasehold improvement projects at Company-owned and third-party leased facilities, from requirements definition and planning through execution, commissioning,…
Added 2 mins ago
Operations Manager Rosser, MB
Cosentino
Winnipeg, MB
In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.
Added 18 mins ago
PR
Sales Representative
POWERGROUP Resources
Brantford, ON
- Full-time
As we expand across North America, we're looking for a driven Sales Representative to help introduce our technology to new markets and grow our customer base.
Added 18 mins ago
GV
Lead Project Manager – Grid Automation
GE Vernova
Markham, ON
- $110,100 to $165,200 CAD / year
- Full-time
As Lead Project Manager – Grid Automation, you will take ownership of a portfolio of concurrent Grid Automation projects - spanning Protection Relays, Substation & Distribution Automation,…
Added 18 mins ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Lead multiple client facing engagement teams responsible for GST/HST and sales tax planning and management services
Added 18 mins ago
AC
Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Lead multiple client facing engagement teams responsible for GST/HST and sales tax planning and management services
Added 33 mins ago
AF
Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 33 mins ago
TP
Business Development Manager - Mining
Trycewell Partners Inc.
Vancouver, BC
- Full-time
Position the organization early in the project lifecycle, from feasibility and permitting through procurement, ahead of formal tender
Added 33 mins ago
NS
Account Executive
North Strategic
Toronto, ON
- $55,000 to $58,000 CAD / year
- Contract
Own the process: lead strategy, execution, and reporting to deliver measurable impact.
Added 33 mins ago
HC
Business Developer Data Centers
Hilti Canada
Toronto, ON
- Full-time
Lead the development of assigned large and complex accounts operating across key business segments through account standardization, project specification, sales development, direct or…
Added 34 mins ago
B
Consumer Engagement Lead, Marketing Can-Am 3WV & Motorcycles
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead the Go-To-Market Offensive: Build and execute relentless customer acquisition and engagement strategies in North America, ensuring seamless alignment with the sales team.
Added 48 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
Lead daily operational tasks, ensuring timely and accurate data validation, data entry, reconciliation, and reporting.
Added 49 mins ago
HE
Customer Service Representative
Hype Events
Toronto, ON
- Full-time
Sales isn’t just about talking - it’s about listening, solving problems, and building relationships. If you’re motivated, people-focused, and ready to learn, we’d love to show you what’s…
Added 49 mins ago
LU
Sales & Marketing Manager, Love Ur Curls Kids™ (LUCK™)
Love Ur Curls®
Mississauga, ON
- Full-time
We're looking for a Sales & Marketing Manager who knows how to hunt for opportunities, build relationships, win new business and turn great ideas into measurable results.
Added 1 hour ago
JI
Project Sales Associate
J.D. Irving, Limited
Moncton, NB
- Full-time
Project Centre Sales Representatives are sales professionals that partner with customers to fully understand their needs and assist in planning construction and renovation projects. As…
Added 1 hour ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Added 1 hour ago
TT
FX Application Support Analyst
Tech Talent International
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
…and New York, you will deliver responsive support to trading, sales, middle office, risk management, and back-office users. You will collaborate with FX e-commerce, infrastructure,…
Added 1 hour ago
T
Director National Strategic Accounts
Teknion
Toronto, ON
- Full-time
Lead their team to meet annual sales and profit targets
Added 1 hour ago
L
Branch Manager - Office 1705
LendDirect
North Vancouver, BC
- Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 1 hour ago
VT
Project Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global industry leader, is seeking a is seeking a Project Manager to join our Body in White division. In this role, you will lead projects through the design, manufacturing,…
Added 1 hour ago
XC
Marketing Lead
XCMG Canada
AB · Edmonton, AB
- Full-time
The Marketing Lead is a hands-on, execution-focused role responsible for supporting and delivering marketing initiatives that enhance brand visibility, engage target audiences, and support…
Added 1 hour ago
S
Estimator / Project Coordinator
SERV-A-YARD
Corunna, ON
- Full-time
…parking lot maintenance, snow and ice removal, and small & large project management. Serv-A-Yard’s team consists of experienced, fully trained professionals who follow industry best…
Added 1 hour ago
PA
Business Development Associate
Permasearch, a TPI Company
ON · Dufferin, ON
- Full-time
Manage the full sales cycle, including lead generation, proposals, presentations, negotiations, and closing.
Added 2 hours ago
H
Resourcing Specialist
hireVouch
Canada
- Contract
Forecasting & planning - Build and maintain rolling 90‑ and 180‑day staffing forecasts using sales pipeline, project roll‑offs, and fulfillment ratios to drive hiring, redeployment, and…

Porcea Stone

Order Desk Coordinator

Bolton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Order Desk Coordinator is responsible for the accurate and timely processing of customer orders and for providing dependable administrative and customer-service support to the external sales team. The role coordinates information between customers, sales representatives, the warehouse, shipping/logistics, purchasing and finance to help ensure orders are entered correctly, stock and delivery details are confirmed, and issues are resolved promptly. The Coordinator is expected to work proactively, maintain accurate records, communicate clearly and identify opportunities to improve day-to-day processes.

Key Responsibilities1. Order Processing and Administration

· Receive, review and enter customer purchase orders and sales orders into the company’s systems accurately and promptly.

· Check product descriptions, item codes, quantities, pricing, discounts, taxes, delivery or pickup details, requested dates and customer information before processing.

· Confirm order details and clarify discrepancies or missing information with the customer or sales representative before releasing an order.

· Process order amendments, cancellations, backorders, credits and other changes in line with company procedures and approval requirements.

· Maintain complete and organized records of orders, customer communications, quotes and supporting documentation.

· Flag unusual pricing, margin concerns, credit holds or exceptions for approval rather than making unauthorized commitments.

2. Customer and Dealer Service

· Respond professionally and promptly to customer and dealer enquiries by phone and email.

· Provide accurate information on product availability, order status, lead times, collections, deliveries and documentation, checking internally where needed.

· Follow up on outstanding questions and keep customers informed of delays, shortages, changes or other issues.

· Build positive working relationships while maintaining a service-focused, calm and solutions-oriented approach.

· Escalate complaints, quality concerns, urgent project requirements and sensitive commercial issues to the appropriate person.

3. Sales Team Support

· Support external sales representatives with order entry, quote administration, samples, product information and customer follow-up as assigned.

· Prepare or update quotes using approved pricing and procedures; seek authorization for non-standard pricing or exceptions.

· Help track open quotes, pending orders, samples and customer requests, following up where appropriate.

· Ensure sales representatives are kept informed of order issues, stock changes, delivery constraints and actions requiring their input.

· Maintain clear handovers so customer and project commitments are not lost when team members are absent.

4. Warehouse, Inventory and Logistics Coordination

· Coordinate with the warehouse and shipping/logistics team on picking, availability, collection, delivery scheduling and order readiness.

· Check stock information in the relevant systems and raise discrepancies between system quantities and physical stock.

· Communicate shortages, breakage, damages, substitutions and backorders promptly to the relevant teams and customers.

· Ensure required order documents, pick tickets, delivery details and collection instructions are complete and accurate.

· Help investigate order discrepancies, short shipments, incorrect items and delivery issues, documenting the outcome and next steps.

5. Systems, Records and Process Improvement

· Use company systems, including the applicable ERP/inventory and accounting platforms, to enter, verify and retrieve order information.

· Keep customer, order and product records accurate and up to date; use CRM tools where required to record relevant customer or project activity.

· Follow established procedures for order release, stock checks, approvals, credits, documentation and communication.

· Identify recurring errors, manual workarounds or process gaps and recommend practical improvements to the supervisor.

· Protect confidential customer, pricing, employee and company information and follow company policies.

6. Teamwork and General Support

· Work collaboratively with sales, warehouse, shipping/logistics, finance and management to resolve issues and meet customer commitments.

· Prioritize work according to urgency, customer impact, order deadlines and direction from the supervisor.

· Provide clear handovers and maintain a current list of outstanding actions, pending decisions and time-sensitive orders.

· Provide reasonable cross-coverage for colleagues and assist with related administrative tasks as required.

Decision-Making and Escalation

The Coordinator is expected to resolve routine enquiries and processing issues within established procedures. Approval must be obtained before making commitments outside delegated authority, including:

· Unapproved price changes, discounts, margin exceptions or commercial concessions.

· Changes that affect agreed customer terms, delivery commitments or project pricing.

· Credits, refunds, write-offs, stock adjustments or other financial/system transactions requiring authorization.

· Product quality or warranty claims, significant shortages, safety concerns or escalated customer complaints.

Qualifications and Experience

· Previous experience in order entry, order desk, customer service, sales administration or a similar coordination role is preferred.

· Strong accuracy and attention to detail, particularly when entering product codes, quantities, prices and delivery information.

· Confident telephone and written communication skills, with a professional and customer-focused manner.

· Comfortable using Microsoft Outlook, Excel and business software; experience with ERP, inventory or accounting systems is an asset.

· Ability to organize competing priorities, follow through on open items and work effectively in a busy, team-based environment.

· Experience in building materials, stone, porcelain, landscaping, construction supply or a related industry is an asset.

· A practical, proactive approach to problem-solving and willingness to learn product ranges and internal workflows.

Core Competencies

· Accuracy, organization and accountability.

· Customer service and professional communication.

· Follow-through, urgency and effective prioritization.

· Teamwork and cross-department coordination.

· Sound judgment and appropriate escalation.

· Adaptability, initiative and continuous improvement.

Measures of Success

· Orders are entered accurately and within expected timeframes.

· Customer enquiries and internal requests receive timely responses and follow-up.

· Order documentation and system records are complete and reliable.

· Issues, shortages and delivery risks are identified and communicated early.

· Outstanding actions are tracked through to resolution, with effective handovers.

· Errors and avoidable rework are reduced, and process improvement ideas are raised constructively.

Working Relationships

Internal: External Sales, Order Desk colleagues, Warehouse, Shipping/Logistics, Finance, Purchasing and Management. External: Dealers, contractors, customers, carriers and other business partners.

Acknowledgement

This job description outlines the main duties and expectations of the role and is not intended to be an exhaustive list. Responsibilities may be reasonably adjusted to meet business needs. Any material changes will be communicated by management.

Apply About employer

More about this job

Responsibilities

Process customer orders accurately, maintain complete records, respond to customer and dealer enquiries, and support external sales representatives with quotes and follow-up. Coordinate with warehouse, logistics, purchasing, and finance to confirm stock and delivery details, resolve issues, track outstanding actions, and escalate decisions requiring approval.

Requirements

Previous experience in order entry, customer service, sales administration, or a similar coordination role is preferred, along with strong accuracy, communication, organization, and follow-through. Candidates should be comfortable with Outlook, Excel, and business software; ERP, inventory, accounting, or relevant building-materials industry experience is an asset.

Skills

Order Processing
Customer Service
Sales Administration
Order Entry
Attention To Detail
Written And Verbal Communication
Prioritization
Recordkeeping
ERP Systems
Inventory Coordination
Logistics Coordination
Microsoft Outlook
Microsoft Excel
Problem-Solving
Cross-Department Coordination
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Purchase Orders
Sales Orders
Order Entry
Quotes
Pricing
Discounts
Credits
Backorders
Customer Service
Dealer Service
Sales Administration
ERP Systems
Inventory Systems
Accounting Platforms
CRM
Microsoft Outlook
Microsoft Excel
Stock Checks
Warehouse Coordination
Shipping And Logistics
Delivery Scheduling
Order Documentation
Building Materials
Stone
Porcelain
Landscaping
Construction Supply
Process Improvement
Customer Communications
Order Amendments

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