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Added 9 mins ago
CC
Member Service Representative 1 - Union
Coastal Community
Tofino, BC
- Full-time
…to work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and…
Added 9 mins ago
SG
Bilingual French Financial Services Representative
SinglePoint Group International Inc
Toronto, ON
- Full-time
Experience: Prior experience in a customer service or sales role is preferred.
Added 9 mins ago
U
Route Trainee - UniFirst
UniFirst
NB · NS
- Full-time
…Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while…
Added 9 mins ago
G
Inside Sales Representative
Guillevin
Cobourg, ON
- Full-time
Manage and prioritize customer requests coming through various channels (email, phone and online sales).
Added 23 mins ago
C
Financial Services Representative - Mascouche
CIBC
Mascouche, QC
- Full-time
…meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage…
Added 23 mins ago
BH
Sr. Supply Chain Representative - Order Management
BISSELL Homecare
Mississauga, ON
- Full-time
The Sr. Supply Chain Representative – Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with…
Added 24 mins ago
PT
Electrician
Paladin Technologies
Quesnel, BC
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to…
Added 24 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The Business Development Representative (BDR) is a critical frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in…
Added 24 mins ago
TH
Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 24 mins ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 24 mins ago
TL
Sales Development Representative
The Leadership Agency
Toronto, ON
- Full-time
Bloom is hiring a Sales Development Representative (SDR) to drive top-of-funnel pipeline generation and support Account Executives by identifying and qualifying high-quality opportunities.
Added 24 mins ago
OH
Parts Representative
Omega Holdings
Ingersoll, ON
- $21 to $24 CAD / hour
- Full-time
The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer…
Added 24 mins ago
WG
Customer Service Representative
Watson Gloves
Calgary, AB
- Full-time
We’re seeking a full-time Customer Service Representative to join our Calgary branch. As a member of our customer service team, you will be responsible for delivering top-tier service while…
Added 39 mins ago
TH
Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 39 mins ago
TA
Sales Representative - Client TELUS
The Acquisition Group
Vancouver, BC
- Full-time
…people-focused individuals to represent TELUS through direct sales. If you're motivated by growth, enjoy working with people, and want a role where your performance creates real…
Added 39 mins ago
TA
Sales Representative - Client TELUS
The Acquisition Group
Langley (City), BC
- Full-time
…people-focused individuals to represent TELUS through direct sales. If you're motivated by growth, enjoy working with people, and want a role where your performance creates real…
Added 39 mins ago
AC
Member Service Representative I (Full-Time, Permanent) West End
Access Credit Union
Winnipeg, MB
- Full-time
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting…
Added 53 mins ago
Customer Service Representative - Barrie Financial Centre, Barrie (30 hrs/week)
Scotiabank
Barrie, ON
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 1 hour ago
W
Inside Sales Representative - Bearings/Hydraulics
Wajax
Charlottetown, PE
- Full-time
…experience. Provide consistently elevated levels of customer service to customers and accounts as well as vendors, reaching business targets through excellent telephone sales and…
Added 1 hour ago
Customer Account Representative
Bunge
Swift Current No. 137, SK · Swift Current, SK
The Customer Account Representative I is responsible for procuring grain products by developing and maintaining strong relationships with producers and customers within an assigned…
Added 1 hour ago
Keyholder - BOSS Niagara
HB Canada, Inc.
Niagara-on-the-Lake, ON
Deliver exceptional service to clients – key focus on driving sales and service
Added 1 hour ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Regina, SK
If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service…
Added 1 hour ago
NT
Représentant en transport et service à la clientèle - Transport and Customer Service Representative
Nature's Touch Inc.
Montreal, QC
- Full-time
Effectuer les mises à jour et les modifications dans le système demandées par le service des commandes.
Added 1 hour ago
U
Route Trainee - UniFirst Canada
UniFirst
AB
- Full-time
…Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while…
Added 1 hour ago
U
Route Service Supervisor - UniFirst Canada
UniFirst
Sussex, NB
- Full-time
Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.

Porcea Stone

Order Desk Coordinator

Bolton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Order Desk Coordinator is responsible for the accurate and timely processing of customer orders and for providing dependable administrative and customer-service support to the external sales team. The role coordinates information between customers, sales representatives, the warehouse, shipping/logistics, purchasing and finance to help ensure orders are entered correctly, stock and delivery details are confirmed, and issues are resolved promptly. The Coordinator is expected to work proactively, maintain accurate records, communicate clearly and identify opportunities to improve day-to-day processes.

Key Responsibilities1. Order Processing and Administration

· Receive, review and enter customer purchase orders and sales orders into the company’s systems accurately and promptly.

· Check product descriptions, item codes, quantities, pricing, discounts, taxes, delivery or pickup details, requested dates and customer information before processing.

· Confirm order details and clarify discrepancies or missing information with the customer or sales representative before releasing an order.

· Process order amendments, cancellations, backorders, credits and other changes in line with company procedures and approval requirements.

· Maintain complete and organized records of orders, customer communications, quotes and supporting documentation.

· Flag unusual pricing, margin concerns, credit holds or exceptions for approval rather than making unauthorized commitments.

2. Customer and Dealer Service

· Respond professionally and promptly to customer and dealer enquiries by phone and email.

· Provide accurate information on product availability, order status, lead times, collections, deliveries and documentation, checking internally where needed.

· Follow up on outstanding questions and keep customers informed of delays, shortages, changes or other issues.

· Build positive working relationships while maintaining a service-focused, calm and solutions-oriented approach.

· Escalate complaints, quality concerns, urgent project requirements and sensitive commercial issues to the appropriate person.

3. Sales Team Support

· Support external sales representatives with order entry, quote administration, samples, product information and customer follow-up as assigned.

· Prepare or update quotes using approved pricing and procedures; seek authorization for non-standard pricing or exceptions.

· Help track open quotes, pending orders, samples and customer requests, following up where appropriate.

· Ensure sales representatives are kept informed of order issues, stock changes, delivery constraints and actions requiring their input.

· Maintain clear handovers so customer and project commitments are not lost when team members are absent.

4. Warehouse, Inventory and Logistics Coordination

· Coordinate with the warehouse and shipping/logistics team on picking, availability, collection, delivery scheduling and order readiness.

· Check stock information in the relevant systems and raise discrepancies between system quantities and physical stock.

· Communicate shortages, breakage, damages, substitutions and backorders promptly to the relevant teams and customers.

· Ensure required order documents, pick tickets, delivery details and collection instructions are complete and accurate.

· Help investigate order discrepancies, short shipments, incorrect items and delivery issues, documenting the outcome and next steps.

5. Systems, Records and Process Improvement

· Use company systems, including the applicable ERP/inventory and accounting platforms, to enter, verify and retrieve order information.

· Keep customer, order and product records accurate and up to date; use CRM tools where required to record relevant customer or project activity.

· Follow established procedures for order release, stock checks, approvals, credits, documentation and communication.

· Identify recurring errors, manual workarounds or process gaps and recommend practical improvements to the supervisor.

· Protect confidential customer, pricing, employee and company information and follow company policies.

6. Teamwork and General Support

· Work collaboratively with sales, warehouse, shipping/logistics, finance and management to resolve issues and meet customer commitments.

· Prioritize work according to urgency, customer impact, order deadlines and direction from the supervisor.

· Provide clear handovers and maintain a current list of outstanding actions, pending decisions and time-sensitive orders.

· Provide reasonable cross-coverage for colleagues and assist with related administrative tasks as required.

Decision-Making and Escalation

The Coordinator is expected to resolve routine enquiries and processing issues within established procedures. Approval must be obtained before making commitments outside delegated authority, including:

· Unapproved price changes, discounts, margin exceptions or commercial concessions.

· Changes that affect agreed customer terms, delivery commitments or project pricing.

· Credits, refunds, write-offs, stock adjustments or other financial/system transactions requiring authorization.

· Product quality or warranty claims, significant shortages, safety concerns or escalated customer complaints.

Qualifications and Experience

· Previous experience in order entry, order desk, customer service, sales administration or a similar coordination role is preferred.

· Strong accuracy and attention to detail, particularly when entering product codes, quantities, prices and delivery information.

· Confident telephone and written communication skills, with a professional and customer-focused manner.

· Comfortable using Microsoft Outlook, Excel and business software; experience with ERP, inventory or accounting systems is an asset.

· Ability to organize competing priorities, follow through on open items and work effectively in a busy, team-based environment.

· Experience in building materials, stone, porcelain, landscaping, construction supply or a related industry is an asset.

· A practical, proactive approach to problem-solving and willingness to learn product ranges and internal workflows.

Core Competencies

· Accuracy, organization and accountability.

· Customer service and professional communication.

· Follow-through, urgency and effective prioritization.

· Teamwork and cross-department coordination.

· Sound judgment and appropriate escalation.

· Adaptability, initiative and continuous improvement.

Measures of Success

· Orders are entered accurately and within expected timeframes.

· Customer enquiries and internal requests receive timely responses and follow-up.

· Order documentation and system records are complete and reliable.

· Issues, shortages and delivery risks are identified and communicated early.

· Outstanding actions are tracked through to resolution, with effective handovers.

· Errors and avoidable rework are reduced, and process improvement ideas are raised constructively.

Working Relationships

Internal: External Sales, Order Desk colleagues, Warehouse, Shipping/Logistics, Finance, Purchasing and Management. External: Dealers, contractors, customers, carriers and other business partners.

Acknowledgement

This job description outlines the main duties and expectations of the role and is not intended to be an exhaustive list. Responsibilities may be reasonably adjusted to meet business needs. Any material changes will be communicated by management.

Apply About employer

More about this job

Responsibilities

Process customer orders accurately, maintain complete records, respond to customer and dealer enquiries, and support external sales representatives with quotes and follow-up. Coordinate with warehouse, logistics, purchasing, and finance to confirm stock and delivery details, resolve issues, track outstanding actions, and escalate decisions requiring approval.

Requirements

Previous experience in order entry, customer service, sales administration, or a similar coordination role is preferred, along with strong accuracy, communication, organization, and follow-through. Candidates should be comfortable with Outlook, Excel, and business software; ERP, inventory, accounting, or relevant building-materials industry experience is an asset.

Skills

Order Processing
Customer Service
Sales Administration
Order Entry
Attention To Detail
Written And Verbal Communication
Prioritization
Recordkeeping
ERP Systems
Inventory Coordination
Logistics Coordination
Microsoft Outlook
Microsoft Excel
Problem-Solving
Cross-Department Coordination
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Purchase Orders
Sales Orders
Order Entry
Quotes
Pricing
Discounts
Credits
Backorders
Customer Service
Dealer Service
Sales Administration
ERP Systems
Inventory Systems
Accounting Platforms
CRM
Microsoft Outlook
Microsoft Excel
Stock Checks
Warehouse Coordination
Shipping And Logistics
Delivery Scheduling
Order Documentation
Building Materials
Stone
Porcelain
Landscaping
Construction Supply
Process Improvement
Customer Communications
Order Amendments

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