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Added 3 mins ago
Systems Analyst 3
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opportunities for optimization. The Analyst partners with

Porter Airlines Inc.

Senior Analyst, QA

250 Yonge Street, Suite 2800, Toronto, ON, M5B 2L7, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Oct 13, 2027
Experience: 5+ years of experience in software quality assurance, including experience leading QA on complex projects or releases
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Summary

We are seeking a Senior Analyst, Quality Assurance to lead quality assurance activities across Porter’s customer-facing and internal IT delivery teams. This role will focus on designing test strategies, executing complex test cases, and championing quality across the software delivery lifecycle.

As a Senior Analyst, Quality Assurance, this role will work alongside developers, product managers, business stakeholders, and automation engineers to ensure high-quality software deployments, mentor more junior QA team members, and drive continuous improvement in Porter’s testing practices.

Duties & Responsibilities

Prepare test strategies, plans, and cases for complex, cross-system releases, using AI tools (e.g., Claude, ChatGPT, AI-assisted test generation platforms) to accelerate coverage design and expand risk analysis
Use AI to prepare, rank, and prioritize test cases across functional, regression, integration, exploratory, and user-acceptance testing, validating and hardening AI output before it enters the official test suite
Investigate requirements with developers, product managers, and business stakeholders to identify quality risks, using AI to analyze specs, identify ambiguities, and prepare acceptance criteria for review
Use AI to prepare test data and synthetic data across web, mobile, and API-driven systems, ensuring the generated data reflects realistic edge cases and regulatory constraints
Investigate defects and prepare reproduction steps, severity ratings, defect clustering, and first-pass root-cause hypotheses using AI, for engineer follow-up
Code and maintain automation scripts (Selenium, Playwright, Cypress) and API tests (Postman, RestAssured) against established frameworks, using AI to accelerate drafting and refactoring; collaborate with automation engineers on framework-level changes and CI/CD integration
Identify regression coverage gaps and prepare automated tests in-sprint to close them, and measure suite health (flakiness, runtime, coverage) with AI-assisted investigation
Use AI to report release readiness signals, prepare go/no-go briefings, and prepare post-release quality assessments with prioritized recommendations
Prepare guidance and share validated prompt patterns, validation techniques, and AI usage approaches with intermediate and junior QA analysts, including when AI output must not be trusted without human review
Investigate production incidents using AI to analyze logs, correlate signals, and prepare timelines and root-cause narratives from a quality perspective
Participate in Agile ceremonies (sprint planning, refinement, demos, retrospectives) and use AI to accelerate ticket refinement, estimation preparation, and retrospective analysis
Research new AI tooling, prepare validated prompt patterns and workflows, and prepare approved uses for QA process documentation
Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Bachelor’s degree in computer science, engineering, information systems, or equivalent
5+ years of experience in software quality assurance, including experience leading QA on complex projects or releases
Strong understanding of software testing principles, including test case design, defect management, and test reporting
Experience testing web, mobile, and API-driven systems, including hands-on experience with API testing tools (Postman, RestAssured, or similar)
Hands-on experience writing and maintaining automated tests in at least one modern framework (Playwright, Cypress, Selenium, or similar) and API test suites (Postman, RestAssured, or similar), including integration with CI/CD pipelines (Jenkins, GitHub Actions, AWS CodePipeline)
Experience with test management and defect tracking tools (Jira, Zephyr, TestRail, or similar)
Working knowledge of SQL for data validation and test data setup
Experience mentoring or leading other QA analysts, including codifying validated practices (prompt patterns, automation conventions, test design standards) into shared team documentation
Experience with Agile software development methodologies
Demonstrated expertise in leveraging artificial intelligence solutions (including ChatGPT, Claude, and GitHub Copilot) to optimize daily quality assurance workflows, spanning test scenario development, data synthesis, and technical documentation, while maintaining rigorous validation of all AI-generated outputs
Strong analytical and problem-solving skills with a bias toward risk-based, customer-focused testing
Excellent communication skills and the ability to influence quality outcomes across cross-functional teams
Experience in aviation, travel, or another regulated industry is an asset

Location

Toronto Downtown Office (250 Yonge Street)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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More about this job

Responsibilities

The Senior Analyst will lead quality assurance activities by designing test strategies and executing complex test cases across IT delivery teams. They will also mentor junior staff and drive continuous improvement in testing practices using AI-assisted tools.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in software quality assurance. Proficiency in modern automation frameworks, API testing, and leveraging AI for testing workflows is required.

Skills

Quality Assurance
Test Strategy
Automation Testing
API Testing
Selenium
Playwright
Cypress
Postman
RestAssured
Jira
CI/CD
SQL
Artificial Intelligence
Agile Methodologies
Mentoring
Risk Analysis

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Software Testing
Automation
AI
Selenium
Playwright
Cypress
Postman
RestAssured
Jira
CI/CD
SQL
Agile
Risk Analysis
API
Mobile Testing
Web Testing
Test Strategy
Defect Management
Mentoring
Aviation
Regulated Industry
GitHub Actions
Jenkins
AWS CodePipeline
TestRail
Zephyr
Synthetic Data
Regression Testing
Exploratory Testing

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