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Added 1 hour ago
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Maintenance Specialist
Boardwalk
AB · Edmonton, AB
- Full-time
Participate in training and engage in continuous learning
Added 1 hour ago
SI
Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Vancouver, BC
- Full-time
Scribd, Inc. is on a mission to advance human understanding. Our four products - Scribd®, Slideshare®, Everand™, and Fable - help billions of people across the globe move beyond access and…
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Bathurst, NB
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 2 hours ago
NB
Treasury Manager
National Bank of Canada
Coquitlam, BC
- Full-time
A career as a Treasury Manager at National Bank means acting as a treasury product specialist and trusted advisor for Commercial Banking clients.
Added 5 hours ago
F
Application Specialist
Flowstar
Truro, NS
- Full-time
Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
Added 6 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 11 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
A culture that emphasizes continuous learning, professional development, and meaningful impact.
Added 11 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 13 hours ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…
Added 17 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
2. Provides specialist advice and guidance to operational, regional and corporate stakeholders on the interpretation and application of collective agreements, labour relations policies,…
Added 20 hours ago
BT
Accounting Technician, Private Enterprise
Baker Tilly Canada
Dartmouth, NS
- Full-time
Learning and professional development opportunities as well as paid professional dues
Added 21 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
A Scientific Assistant (SA) plays an important role in ensuring the department functions efficiently and effectively by supporting students and faculty members and by coordinating with…
Added 22 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…plays an important role in shaping the technology, sourcing and partnership decisions behind our offers. From early product development through launch and lifecycle management, these…
Added 1 day ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
Ongoing learning and development opportunities
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
Strong analytical and problem-solving skills with a commitment to professional development and continuous learning.
Added 1 day ago
BT
Senior Manager Audit and Assurance
Baker Tilly Canada
Owen Sound, ON
- Full-time
Commitment to professional development and continuous learning.
Added 1 day ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 1 day ago
BV
Administrative Assistant
Brand Vision
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Brand Vision is an award-winning branding and digital consultancy helping organizations strengthen their market position and turn business strategy into compelling brands and digital…
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 1 day ago
BT
Cloud Accountant
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Ongoing learning and professional development opportunities
Added 1 day ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
This is a dynamic and collaborative position that blends technical accounting knowledge with a passion for people development. The successful candidate will help design and deliver…
Added 1 day ago
BT
Senior Staff Accountant, Tax
Baker Tilly Canada
Dartmouth, NS
- Full-time
Learning and professional development opportunities as well as paid professional dues
Added 1 day ago
SC
Machine Learning Specialist – Cybersecurity Products
StreamScan Cybersecurity
Montreal, QC
- Full-time
We are looking for a highly motivated Machine Learning Specialist to help design and develop advanced cybersecurity solutions powered by Artificial Intelligence and Machine Learning. The…
Added 1 day ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Added 1 day ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…

Closed listing

Porter Airlines Inc.

Specialist, Training and Content

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 1, 2026
Experience: 2+ years of experience in training facilitation, learning content development, customer support or a related role.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Summary

As a Specialist, Training & Content, you will play an important role in helping our Customer Support team build the knowledge, skills and confidence needed to deliver exceptional service to our passengers.

This is a hands-on role focused on two key areas: facilitating engaging training experiences and creating clear, practical learning content. You will deliver new-hire, refresher and ongoing training while also developing presentations, e-learning, job aids, activities and assessments that make complex airline processes easier to understand and apply.

Working closely with subject matter experts and operational teams, you will help ensure our training remains current, engaging and connected to the realities of supporting our passengers.

Duties & Responsibilities

Facilitate Training

Facilitate engaging and interactive training for new hires and existing Customer Support team members.
Deliver new-hire, refresher, upskilling and process training in a virtual learning environment.
Prepare for training by reviewing learning materials, refreshing system and process knowledge and developing practical examples and scenarios.
Create an inclusive and engaging learning environment that encourages participation and builds learner confidence.
Assess learner understanding through activities, knowledge checks, assessments and observation.
Provide learners with coaching and feedback throughout training.
Support on-the-job learning, nesting and the transition from training into the operation.
Provide regular updates on learner progress, performance and readiness.
Identify opportunities to continuously improve training delivery and the learner experience.

Create Learning Content

Turn policies, processes and operational information into clear, practical and engaging learning materials.
Create and update facilitator presentations, e-learning modules, job aids, activities, scenarios, assessments and other learning resources.
Develop digital learning content using tools such as Articulate, Canva, Google Slides and other approved platforms.
Work with subject matter experts to understand new or changing processes and determine how best to communicate and teach them.
Simplify complex information so Customer Support team members can understand and apply it confidently.
Review and update existing learning materials as policies, systems and processes change.
Ensure learning materials are accurate, visually engaging and consistent with established content standards.
Incorporate learner feedback, operational trends and training observations into future content improvements.

Knowledge & Communications

Ensure training materials remain aligned with approved knowledge resources, policies and operational guidance.
Maintain a strong working knowledge of Customer Support processes, systems and service expectations.
Identify outdated, unclear or conflicting information and work with the appropriate subject matter expert or content owner to clarify it.
Support updates to learning and knowledge resources when processes or policies change.
Create clear and practical communications that help Customer Support team members understand changes and what they need to do differently.
Help ensure important operational and learning updates are communicated consistently across training and supporting resources.

Support Quality & Operations

Use quality trends, learner feedback and operational observations to identify opportunities for additional training or improved learning content.
Participate in quality calibration, training readiness and continuous-improvement activities.
Complete call reviews or quality evaluations when required to support learning and operational priorities.
Maintain familiarity with the Customer Support environment, systems and agent experience.
Support front-line operations during peak periods when required.
Adapt to changing priorities and support additional Customer Support Enablement initiatives as business needs evolve.
Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

2+ years of experience in training facilitation, learning content development, customer support or a related role.
Experience facilitating training or presenting information to groups in a classroom or virtual environment.
Experience creating presentations, job aids, training materials or digital learning content.
Confidence taking complex information and turning it into clear, practical and easy-to-understand learning materials.
Strong presentation, facilitation and written communication skills.
Comfortable providing coaching and constructive feedback to learners.
Experience using tools such as Canva, Google Workspace, Articulate or similar learning and content-development platforms.
Strong organizational skills and attention to detail.
Ability to manage changing priorities and work effectively in a fast-paced operational environment.
A collaborative approach and ability to build positive working relationships with subject matter experts, operational teams and other stakeholders.
A continuous-improvement mindset and curiosity about how training and content can improve the employee and passenger experience. Experience within a contact centre, airline, travel, hospitality or other customer-focused environment is an asset.

Location

Toronto Downtown Office (250 Yonge Street)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

About employer

More about this job

Responsibilities

Facilitate new-hire, refresher, and ongoing training for Customer Support employees, assessing learner progress and providing coaching and feedback. Develop and maintain practical learning materials and operational communications, collaborating with subject matter experts and using quality trends and feedback to improve training and support operations.

Requirements

Requires at least two years of experience in training facilitation, learning content development, customer support, or a related role, along with experience presenting to groups and creating training materials. Candidates should have strong communication, organization, coaching, and collaboration skills, and familiarity with tools such as Canva, Google Workspace, or Articulate; customer-focused industry experience is an asset.

Skills

Training Facilitation
Learning Content Development
Presentation Skills
Virtual Training
Coaching and Feedback
Written Communication
E-Learning Development
Articulate
Canva
Google Workspace
Customer Support
Knowledge Management
Quality Evaluation
Continuous Improvement
Stakeholder Collaboration
Operational Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Training Facilitation
New-Hire Training
Refresher Training
Upskilling
Virtual Learning
Learning Content Development
E-Learning
Facilitator Presentations
Job Aids
Assessments
Articulate
Canva
Google Slides
Google Workspace
Knowledge Resources
Subject Matter Experts
Quality Calibration
Call Reviews
Quality Evaluations
Customer Support Operations
Operational Processes
Continuous Improvement
Learner Feedback
Passenger Service
Safety Management System
Airline
Contact Centre

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