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Added 1 hour ago
WV
Information Technology Support Specialist
Wave Visas Immigration Consultants in Delhi
BC · British Columbia, Canada
- Full-time
We are seeking a skilled and motivated IT Support Specialist to join a professional technology team in Canada. The successful candidate will provide technical assistance, troubleshoot…
Added 4 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous…
Added 5 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
Ongoing learning, training, and professional development support
Added 5 hours ago
BT
Accounting Technician, Private Enterprise
Baker Tilly Canada
Dartmouth, NS
- Full-time
Learning and professional development opportunities as well as paid professional dues
Added 5 hours ago
TO
Triage Quality Specialist (PT/OT)
The Ottawa Hospital
Ottawa, ON
- Full-time
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership…
Added 5 hours ago
UO
Senior Specialist, Academic Administration
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Human resources management: Oversees the activities of the Academic Development and Student Retention Specialists and of the Mentoring Centre Coordinator. Ensures an equitable division of…
Added 5 hours ago
D
Senior Advisor, Actuarial analysis and statistics
Desjardins
Calgary, AB · Mississauga, ON · Toronto, ON · Levis, QC · Montreal, QC · Quebec, QC
- Full-time
As a senior actuarial and statistical advisor, you help ensure profitability and balanced risk-return ratios for products and services. You also establish reserves, produce statistical…
Added 7 hours ago
Inclusion Specialist
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON · Hybrid - Canada, ON
The Inclusion Specialist drives the execution of Wawanesa’s Inclusion Strategy, a key how-to-win within the broader People Strategy. This role acts as a trusted advisor, partnering with…
Added 8 hours ago
Transcription Services Specialist, Court Services
Veritext
AB · Vancouver, BC
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Added 8 hours ago
A
Operational Excellence Manager
Ardene
Laval, QC
- Full-time
We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store…
Added 8 hours ago
Well-Being Coordinator, College of Law
University of Saskatchewan
Saskatoon, SK
…profession has increasingly recognized the value of professional development relating to well-being. Self-awareness, self-management and resilience enable law students to be successful and…
Added 9 hours ago
BV
Academic Quality Assurance Specialist
Bow Valley College
Calgary, AB
- Full-time
Reporting to the Dean, Academic Innovation, the Academic Quality Assurance (AQA) Specialist supports the College’s commitment to academic excellence through the coordination, development,…
Added 10 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
Are you a natural influencer who is passionate about inspiring teams to do their best through meaningful coaching and conversations? Are you a collaborator who can work with varying levels…
Added 10 hours ago
L
Community Specialist | Banff Ave
lululemon
Banff, AB
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 11 hours ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
This is a dynamic and collaborative position that blends technical accounting knowledge with a passion for people development. The successful candidate will help design and deliver…
Added 11 hours ago
BT
Staff Accountant (CPA Student), Assurance & Advisory
Baker Tilly Canada
Dartmouth, NS
- Full-time
Learning and professional development opportunities as well as paid professional dues
Added 12 hours ago
B
Maintenance Specialist
Boardwalk
AB · Edmonton, AB
- Full-time
Participate in training and engage in continuous learning
Added 12 hours ago
SI
Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Vancouver, BC
- Full-time
Scribd, Inc. is on a mission to advance human understanding. Our four products - Scribd®, Slideshare®, Everand™, and Fable - help billions of people across the globe move beyond access and…
Added 14 hours ago
NB
Banking Advisor
National Bank of Canada
Bathurst, NB
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 14 hours ago
NB
Treasury Manager
National Bank of Canada
Coquitlam, BC
- Full-time
A career as a Treasury Manager at National Bank means acting as a treasury product specialist and trusted advisor for Commercial Banking clients.
Added 16 hours ago
F
Application Specialist
Flowstar
Truro, NS
- Full-time
Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
Added 17 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 22 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
A culture that emphasizes continuous learning, professional development, and meaningful impact.
Added 23 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 1 day ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…

Closed listing

Porter Airlines Inc.

Specialist, Training and Content

250 Yonge Street, Suite 2800, Toronto, ON, M5B 2L7, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 2, 2027
Experience: 2+ years of experience in training facilitation, learning content development, customer support or a related role.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Summary

As a Specialist, Training & Content, you will play an important role in helping our Customer Support team build the knowledge, skills and confidence needed to deliver exceptional service to our passengers.

This is a hands-on role focused on two key areas: facilitating engaging training experiences and creating clear, practical learning content. You will deliver new-hire, refresher and ongoing training while also developing presentations, e-learning, job aids, activities and assessments that make complex airline processes easier to understand and apply.

Working closely with subject matter experts and operational teams, you will help ensure our training remains current, engaging and connected to the realities of supporting our passengers.

Duties & Responsibilities

Facilitate Training

Facilitate engaging and interactive training for new hires and existing Customer Support team members.
Deliver new-hire, refresher, upskilling and process training in a virtual learning environment.
Prepare for training by reviewing learning materials, refreshing system and process knowledge and developing practical examples and scenarios.
Create an inclusive and engaging learning environment that encourages participation and builds learner confidence.
Assess learner understanding through activities, knowledge checks, assessments and observation.
Provide learners with coaching and feedback throughout training.
Support on-the-job learning, nesting and the transition from training into the operation.
Provide regular updates on learner progress, performance and readiness.
Identify opportunities to continuously improve training delivery and the learner experience.

Create Learning Content

Turn policies, processes and operational information into clear, practical and engaging learning materials.
Create and update facilitator presentations, e-learning modules, job aids, activities, scenarios, assessments and other learning resources.
Develop digital learning content using tools such as Articulate, Canva, Google Slides and other approved platforms.
Work with subject matter experts to understand new or changing processes and determine how best to communicate and teach them.
Simplify complex information so Customer Support team members can understand and apply it confidently.
Review and update existing learning materials as policies, systems and processes change.
Ensure learning materials are accurate, visually engaging and consistent with established content standards.
Incorporate learner feedback, operational trends and training observations into future content improvements.

Knowledge & Communications

Ensure training materials remain aligned with approved knowledge resources, policies and operational guidance.
Maintain a strong working knowledge of Customer Support processes, systems and service expectations.
Identify outdated, unclear or conflicting information and work with the appropriate subject matter expert or content owner to clarify it.
Support updates to learning and knowledge resources when processes or policies change.
Create clear and practical communications that help Customer Support team members understand changes and what they need to do differently.
Help ensure important operational and learning updates are communicated consistently across training and supporting resources.

Support Quality & Operations

Use quality trends, learner feedback and operational observations to identify opportunities for additional training or improved learning content.
Participate in quality calibration, training readiness and continuous-improvement activities.
Complete call reviews or quality evaluations when required to support learning and operational priorities.
Maintain familiarity with the Customer Support environment, systems and agent experience.
Support front-line operations during peak periods when required.
Adapt to changing priorities and support additional Customer Support Enablement initiatives as business needs evolve.
Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

2+ years of experience in training facilitation, learning content development, customer support or a related role.
Experience facilitating training or presenting information to groups in a classroom or virtual environment.
Experience creating presentations, job aids, training materials or digital learning content.
Confidence taking complex information and turning it into clear, practical and easy-to-understand learning materials.
Strong presentation, facilitation and written communication skills.
Comfortable providing coaching and constructive feedback to learners.
Experience using tools such as Canva, Google Workspace, Articulate or similar learning and content-development platforms.
Strong organizational skills and attention to detail.
Ability to manage changing priorities and work effectively in a fast-paced operational environment.
A collaborative approach and ability to build positive working relationships with subject matter experts, operational teams and other stakeholders.
A continuous-improvement mindset and curiosity about how training and content can improve the employee and passenger experience.
Experience within a contact centre, airline, travel, hospitality or other customer-focused environment is an asset.

Location

Toronto Downtown Office (250 Yonge Street)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

About employer

More about this job

Responsibilities

Facilitate engaging training sessions for new and existing Customer Support team members in a virtual environment. Develop and maintain clear, practical learning content including presentations, e-learning modules, and job aids to support operational processes.

Requirements

Requires at least 2 years of experience in training facilitation, content development, or customer support. Candidates must possess strong communication skills and proficiency with digital learning tools like Articulate and Canva.

Skills

Training facilitation
Content development
Customer support
E-learning
Instructional design
Presentation skills
Coaching
Articulate
Canva
Google Workspace
Communication
Organizational skills
Attention to detail
Process improvement
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

Training
Content Development
Customer Support
Facilitation
E-learning
Articulate
Canva
Google Workspace
Instructional Design
Airline
Virtual Learning
Coaching
Process Improvement
Safety Management System
Customer Experience
Communication
Stakeholder Management
Operational Support
Quality Calibration
Learning Materials

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