Jobs in Canada

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Added 14 mins ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
RSM is looking for an experienced Hands-On Data and Analytics Technical Manager with expertise in developing, architecting and implementing data and analytics solutions for clients while…
Added 14 mins ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 14 mins ago
RC
Oracle NetSuite Customer Success Manager
RSM Canada
Vancouver, BC
- Full-time
…person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client…
Added 14 mins ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Manager and Team Lead, Third Party Residential Underwriting - BMBE!
Added 14 mins ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
This is not a position focused solely on relationship management or delegating work. You will be actively involved in planning, coordinating and delivering client programs while ensuring…
Added 14 mins ago
Branch Manager - Tillicum Mall (Victoria)
Coast Capital Savings
Victoria, BC
…and enhancing execeptional service for our members. As Branch Manager, you’ll use your many skills to lead the Branch and provide Coast Capital’s style of simple financial help to our…
Added 29 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 30 mins ago
LC
Meat Manager
Loblaw Companies Limited
Vaughan, ON
- Full-time
Ensure you and your employees provide exceptional customer service.
Added 44 mins ago
P
Client Success Manager
Posh
Canada
- Full-time
Posh’s clients don’t just need to adopt AI. They need to thrive with it. As a Client Success Manager, you’ll make sure they do. You’ll own the client relationship after implementation,…
Added 44 mins ago
Member Relationship Manager
Your Neighbourhood Credit Union
Kitchener, ON
The Member Relationship Manager is responsible for building new and lasting relationships with Your Neighbourhood Credit Union (YNCU) members. As a trusted financial advisor, you will help…
Added 44 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 44 mins ago
TS
Store Associate
The Salvation Army in Canada
Winnipeg, MB
- Full-time
Must have good interpersonal and communication skills (oral)
Added 44 mins ago
CG
Assistant Manager, Full Time
Compass Group Canada
Winnipeg, MB
- $23 CAD / hour
- Full-time
Be accountable for client and customer relationship building
Added 44 mins ago
TS
Donation Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 44 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Must have good interpersonal and communication skills (oral)
Added 44 mins ago
T
Personal Banker - Future Opportunities
TD
Parry Sound, ON · Orillia, ON · Collingwood, ON · Gravenhurst, ON · Huntsville, ON · Meaford, ON · Penetanguishene, ON · Bracebridge, ON · Midland, ON · Thornbury, ON · Stayner, ON · Coldwater, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 44 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Charleswood Thrift Store
- Full-time
Must have good interpersonal and communication skills (oral)
Added 44 mins ago
D
Account Manager, Commercial Market
Desjardins
Thetford Mines, QC · Sainte-Marie, QC · Saint-Georges, QC
- Full-time
…and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. More specifically, you will be required…
Added 45 mins ago
FH
Gestionnaire de comptes cles / Key Account Manager - Canada USA
Fuze HR Solutions
Montreal, QC
- Full-time
A well-established company in the industrial food processing equipment sector is currently looking for a Key Account Manager to support its growth across North America.
Added 45 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 59 mins ago
SP
General Manager
Shiplake Properties
Toronto, ON
- Full-time
We are seeking a commercial General Manager (office and retail) who takes pride in elevating tenant experiences while maintaining excellent property standards at Postmedia Place. In this…
Added 59 mins ago
J
Publisher Relationship Manager
JobGet
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
As the Publisher Relationship Manager, you will be the primary point of contact for JobGet's publishing partners and the person who owns that supply end to end. The role blends relationship…
Added 1 hour ago
Territory Manager - Heritage Division (Calgary East)
Southern Glazer’s Wine and Spirits, LLC
Calgary, AB
…to create documents, and presentations), and experience with Customer Relation Management (CRM)…
Added 1 hour ago
Kitting Associate
Demant Group
Kitchener, ON
Must have 1+ years of experience in data entry in a Windows environment (with word processing and spreadsheet applications)
Added 1 hour ago
EE
Chief Executive Officer
Express Employment Professionals Fraser Valley
Burnaby, BC
- Full-time
Strengthen customer satisfaction through responsiveness, effective communication, and relationship management.

Posh

Client Success Manager

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years of experience working at a credit union or bank.
Posting language: English
Posted: Nov 12, 2026

Original job description

About Posh

At Posh, we’re revolutionizing the way financial institutions serve their communities.

Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.

We believe the most successful AI products are built on a symbiotic relationship between humans and AI, with each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us!

About The Role

Posh’s clients don’t just need to adopt AI. They need to thrive with it. As a Client Success Manager, you’ll make sure they do. You’ll own the client relationship after implementation, drive adoption of Posh’s AI solutions, and make sure every client realizes the full value of their investment. Your work directly secures renewals, helps clients withstand competitive pressure, and grows Posh’s footprint within their organizations.

You’ll guide clients through every stage of their AI journey: helping them understand and use new features, spotting risks early, and finding where additional AI capabilities can make a difference. You’ll work closely with Sales, Product, and Marketing, and you’ll be the person clients trust to explain what’s coming on Posh’s roadmap and why it matters to them.

This role is for someone strategic, proactive, and genuinely excited about AI adoption, someone who would rather dig into a client’s problem than close a ticket.

What You’ll Do

Client Engagement & Product Adoption

Serve as the primary point of contact after sales handoff, making the move from onboarding to ongoing success seamless.
Educate clients on new features, best practices, and the efficiencies AI can unlock for their teams.
Spot underused features and show clients how to get more value from them.
Lead implementation of Posh Lab solutions, conduct working sessions, product deep dives, and enablement programs that drive real adoption.

Client Advocacy & Risk Management

Act as a trusted advisor, addressing concerns proactively and escalating risks when needed.
Bring client insights back to Product, Marketing, and Sales so the voice of the client shapes what we build and how we sell.
Keep Salesforce records accurate and current, tracking engagement, risks, and opportunities.

AI Adoption & Competitive Positioning

Communicate Posh’s AI roadmap and help clients plan for upcoming innovations.
Guide clients through each phase of AI adoption with a structured, measurable approach.
Track market trends and competitor moves so you can address competitive threats before clients raise them.

Renewal & Retention

Monitor client health, engagement, and renewal readiness to catch churn risk early.
Resolve risks and competitive challenges before they affect retention.
Partner with internal teams to deliver a smooth renewal process and long-term satisfaction.

Expansion

Identify opportunities to expand AI adoption across each client’s organization.
Partner with the Account Growth Manager on strategic expansion conversations.
Build relationships with additional stakeholders to broaden Posh’s presence within each account.

What You’ll Bring

3+ years of experience working at a credit union or bank. You understand how financial institutions operate, the pressures they face, and how they make decisions.
Client-facing experience in customer success, account management, member services, or a similar role, ideally in SaaS or AI-driven technology.
Hands-on experience with AI adoption strategies, product positioning, and competitive analysis.
Proficiency in Salesforce or a similar CRM.
Ability to work East Coast hours preferred.

How You Work

You’re scrappy. You’ve worn a lot of hats, and your career may not have followed a straight line. You’ve picked up skills across different roles and know how to put them to work wherever they’re needed.
You find a way. When the answer isn’t documented, or the resource doesn’t exist yet, you figure it out, and you stick with hard problems until they’re solved.
You’re consultative, not a ticket taker. You want to be challenged, and you get to the root of a client’s problem instead of just answering the request in front of you.
You ask a lot of questions. Curiosity drives how you learn the product, the industry, and each client’s business, and you’re never afraid to ask “why?”
You read the room. You pick up on what clients aren’t saying, anticipate needs before they’re voiced, and know when to push and when to listen.
You adjust quickly. When priorities shift, a client’s needs change, or the roadmap moves, you reset and keep going.
You’re comfortable with technology. You can learn how the product works under the hood, troubleshoot alongside clients, and translate technical details into business value.
You’re independent, but you’re a team player at heart. You can run with your own book of business, but you crave being part of a team, collaborating with clients and colleagues across Sales, Product, and Marketing, and bringing your voice to every conversation.

Benefits At Posh

Financial Wellness: Competitive salary, company equity, and retirement planning (401k).
Health & Family: Medical, dental, and vision insurance coverage, plus fully paid parental leave.
Flexible Time Off: A flexible vacation policy that encourages a healthy work-life balance and true recharge time.
Professional Growth: Dedicated annual budgets for professional development, combined with structured, meeting-free growth days.
Lifestyle & Connection: Monthly home office and wellness stipends, paid volunteer time off, and regular team offsites.

Our Commitment to Equal Opportunity

Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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More about this job

Responsibilities

Own client relationships after implementation, drive adoption of Posh’s AI solutions, and help clients realize value through enablement, roadmap guidance, and proactive risk management. Monitor client health and renewal readiness, identify expansion opportunities, and share client insights with Sales, Product, and Marketing.

Requirements

Requires at least three years of experience working at a credit union or bank, along with client-facing experience in customer success, account management, member services, or a similar role. Candidates should have hands-on experience with AI adoption strategies, product positioning, and competitive analysis, plus proficiency with Salesforce or a similar CRM; East Coast hours are preferred.

Skills

Client Success Management
Customer Success
Account Management
AI Adoption
Product Adoption
Client Enablement
Risk Management
Renewal Management
Client Retention
Account Expansion
Competitive Analysis
Salesforce
Stakeholder Management
Consultative Problem-Solving
Cross-Functional Collaboration

Benefits

Company Equity
401(k)
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Flexible Vacation
Professional Development Budget
Meeting-Free Growth Days
Home Office Stipend
Wellness Stipend
Paid Volunteer Time Off
Team Offsites

Visa sponsorship

Not detected in the job text

Keywords

Financial Institutions
Credit Unions
Banking
Artificial Intelligence
AI Adoption
SaaS
Customer Success
Client Success
Account Management
Member Services
Product Adoption
Client Enablement
Salesforce
CRM
Competitive Analysis
Product Positioning
Renewals
Client Retention
Account Expansion
Risk Management
Client Health
Stakeholder Management
Product Roadmap
Voice of the Customer
Cross-Functional Collaboration
Digital Channels
Mobile
Web
Voice Technology
Posh Lab

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Work requirements

Jobs in Canada