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Added 1 hour ago
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Manager, Regulatory & Economic Capital
BMO
Toronto, ON · FCP
- Full-time
…senior leadership, this role is accountable for the timely delivery, analysis, and explanation of Regulatory Capital results, working closely with Business, Risk, Finance, and Technology…
Added 1 hour ago
B
Workforce Analyst, Winter 2027 (Co-op/Internship) - 8 Months
BMO
Toronto, ON · FCP
- Full-time
Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
Added 1 hour ago
B2B Sales Assistant Manager
Teleperformance
Toronto, ON · TPCA Toronto
As a Cluster Manager, you will play a pivotal role in overseeing and managing a group of team leads or clusters within our organization for our Google Cloud team. Your primary…
Added 1 hour ago
GF
Transit Driver
Gordon Food Service
Regina, SK
- Full-time
Collaborates with the Manager, Assistant Transportation Manager and/or dispatcher for work assignments, changes in assignments and on-time delivery performance.
Added 1 hour ago
E
Cook - Part Time - Haliburton
Extendicare
ON · LTC - Haliburton (Park St.)
- Part-time
Monitors quality and quantity of food supplies ordered, proper operation of kitchen equipment and alerts Manager of problems. Recommends corrective action.
Added 1 hour ago
V
Senior Manager, Technology & AI Risk
Vancity
Vancouver, BC
- Full-time
As a Senior Manager, Technology & AI Risk, you will be a senior second-line specialist providing independent oversight and effective challenge across technology, cyber, digital, model and…
Added 1 hour ago
R
Senior Product Manager, RLD Intelligence
RLDatix
Toronto, ON
- Full-time
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're…
Added 1 hour ago
M
Total Rewards Manager/Gestionnaire de la rémunération globale
MDA
Brampton, ON · Sainte-Anne-de-Bellevue, QC
- Full-time
Assurer l’application rigoureuse des conditions négociées en matière de rémunération et d’avantages sociaux
Added 1 hour ago
RB
Senior Manager Regulatory Engagement
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an experienced Senior Manager, Regulatory Engagement, Practice Management to lead program management and project execution in the regulatory engagement environment,…
Added 1 hour ago
T
Digital Producer Audience Engagement (Full-time)
Torstar
Toronto, ON
- Full-time
Produce newsletters daily: Build, schedule, and deploy newsletters across the Star's portfolio, ensuring consistent delivery to readers' inboxes every day of the week.
Added 7 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
…proprietary platforms that accelerate time-to-value and reduce delivery…
Added 7 hours ago
VH
Medical Imaging Manager
Virtual Health Hub
Saskatoon, SK
- Full-time
We are looking for a Medical Imaging Manager who is excited by the opportunity to help build what comes next.
Added 7 hours ago
AA
General Manager - Collision (Halifax Downtown)
Assured Automotive
Halifax, NS
- Full-time
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Added 7 hours ago
GL
Billing Administrative Associate
goeasy Ltd.
Pickering, ON
- Full-time
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Added 7 hours ago
PJ
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Vaughan, ON
- Full-time
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Red Deer, AB
- $97,718.4 to $122,148 USD / year
- Full-time
The Project Manager/Engineer reports to the Capital Projects Engineer in the planning and delivery of municipal capital projects and municipal facility upgrades as assigned. This includes…
Added 7 hours ago
AR
Project Manager
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ON · Peel, ON
- Contract
We are seeking a highly experienced Project Manager with experience managing Salesforce implementation projects, not a Salesforce technical specialist who has some experience in project…
Added 7 hours ago
DC
Application Support Analyst
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Mississauga, ON
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Added 7 hours ago
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Quality Engineer II
TD
Toronto, ON
- Full-time
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Other duties as assigned by supervisor or manager.
Added 7 hours ago
Casual Operations Lead
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…Tuesday Ocotber 20, 2026. Please ensure you advise your direct manager regarding your application as they will be consulted during the recruitment…
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…coordination and administration. Reporting to the People Development Manager and part of the People and Culture team, the Learning Specialist works with staff, supervisors, trainers and…
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Potenco

Regional Service Manager (RSM007)

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Regional Service Manager – Eastern Canada (Security Systems/Building Management)

Reporting to: Director of Service Operations

📍 Location: Greater Toronto, ON

🏢 Type: ⏰ Full-Time + ✈️ Regional Travel (🚫💻 Not Remote)

⚠️ ATTENTION: Applicants must be legally eligible to work in Canada. Candidates outside Canada, non-residents, or requiring sponsorship will not be considered.

📌 Note: If you have already applied for this position, please do not reapply. Your application is already on file, and multiple submissions may impact consideration.

About the Company

Our Client is a global leader in electronic security and technology solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization continues to expand its service capabilities to support long-term customer partnerships, operational excellence, and sustained growth.

As part of this expansion, they are seeking a Regional Service Manager (RSM) to lead service operations, based out of their Mississauga office.

Position Overview

The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and ensuring the consistent delivery of high-quality service solutions across the assigned territory.

This role combines people leadership, operational execution, financial accountability, and customer engagement. The RSM will be accountable for workforce performance, customer satisfaction, service contract growth, and time & material revenue, while maintaining strict control over labor costs, productivity, and quality metrics. The position carries direct responsibility for regional service revenue and operating budget performance.

Industry Experience (Electronic Security) or (Building Technologies) is Required.

Key Responsibilities

Lead and manage day-to-day service operations to ensure customer satisfaction levels are consistently met or exceeded across the region.
Provide leadership, coaching, and development to a workforce of service technicians and subcontractors within the assigned territory.
Recruit, hire, and retain qualified technicians to maintain appropriate staffing levels aligned with business and customer demands.
Develop workforce capabilities through training, performance management, and continuous improvement initiatives to ensure technical proficiency and productivity.
Manage labor costs, overtime, billed work, and parts inventory to achieve regional financial and operational targets.
Drive retention and growth of service contract revenue and time & material (T&M) business through proactive customer engagement and account strategies.
Maintain direct engagement with customers through scheduled visits to assess satisfaction, identify opportunities, and strengthen long-term relationships.
Collaborate closely with Sales, Systems, Service, and Support teams to develop coordinated account strategies and action plans.
Ensure service quality, technical performance metrics, and operational KPIs are achieved or exceeded.
Implement, monitor, and maintain quality systems and standardized processes across the region.
Ensure full compliance with corporate policies, safety regulations, and applicable standards, including OSHA requirements and protection of proprietary information and company assets.
Ensure company vehicles, tools, and equipment are properly maintained and used in accordance with policy.
Support and collaborate with remote workforce and cell teams to reinforce team-based operating models and performance alignment.

Qualifications

Proven experience working with intrusion systems, access control, video surveillance, and fire systems, including service procedures and field operations.
Experience managing service operations across multi-site or regional territories.
Demonstrated experience working within unionized environments (highly preferred).
Strong leadership capabilities with a track record of developing high-performing technical teams.
Solid financial and operational acumen, including budget ownership and cost control.
Customer-focused mindset with the ability to balance service quality, profitability, and operational efficiency.
Excellent communication, organizational, and stakeholder management skills.

Territory & Travel Requirements

Responsible for service operations across Ontario.
Based out of the Mississauga office, with regular regional travel required.
Valid driver’s license and clean driving record required.

How to Apply

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume via Easy Apply, respond to the screening questions, and send any important details (including cover letters) to info@potenco.ca

By submitting, you agree to our Consent Policy, Data Processing & Privacy Policy (www.potenco.ca)

You consent to submit your application, forms, documents, and information electronically, and authorize Potenco to share your resume and relevant information with the hiring company or its affiliates as part of the recruiting, background check, and onboarding process.

Apply About employer

More about this job

Responsibilities

Lead regional service operations across Ontario, managing technicians and subcontractors while ensuring customer satisfaction, service quality, safety, and operational performance. Own regional revenue and budget results, control labor and inventory costs, and grow service contract and time-and-materials business through customer engagement and collaboration with internal teams.

Requirements

Candidates need experience with intrusion, access control, video surveillance, and fire systems, as well as managing service operations across multiple sites or a regional territory. Strong technical-team leadership, financial and operational management, customer engagement, and communication skills are required; unionized-environment experience is highly preferred, along with a valid driver’s license and clean driving record.

Skills

Service Operations Management
Team Leadership
Technician Workforce Management
Recruiting and Retention
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Budget Management
Cost Control
Service Contract Growth
Time and Materials Revenue
Quality Management
Operational KPI Management
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Building Technologies
Security Systems
Building Management
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Service Operations
Field Operations
Service Technicians
Subcontractors
Service Contracts
Time and Materials
Revenue Management
Operating Budgets
Labor Cost Control
Parts Inventory
Customer Satisfaction
Quality Systems
Operational KPIs
Performance Management
Workforce Development
Unionized Environments
OSHA Requirements
Safety Regulations
Regional Travel
Ontario

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