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Added 21 mins ago
GC
Specialist, Maintenance
Glencore Canada
Sparwood, BC
- $108,000 to $126,000 CAD / year
- Full-time
…opportunities while ensuring continuity of execution across the…
Added 21 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…information management functions. This role ensures that corporate systems - including major enterprise systems and other business applications - are reliable, secure, and aligned with…
Added 21 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP…
Added 21 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…necessary for sustainable adoption of new policies, practices, systems, and…
Added 21 mins ago
ES
Lead AI Engineer - TCO Agent Platform
EPAM Systems
Canada
- Full-time
…(Claude, Gemini). Implement agent self-governance tracking systems (Tokenomics) to monitor and cap LLM operating costs within strict platform operational…
Added 21 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 21 mins ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
…commercial account management, risk placement, client service, and business…
Added 36 mins ago
ES
Senior Software Test Automation Engineer (Java)
EPAM Systems
Canada
- Full-time
Design and execute functional, integration, acceptance, and regression test cases across back-end REST APIs and front-end systems for a Portfolio and Tax Management platform
Added 36 mins ago
ES
Senior AI/ML Delivery Manager
EPAM Systems
Toronto, ON
- Full-time
…SDLC operating model design, covering tooling, governance, and developer workflow transformation for a regulated…
Added 36 mins ago
ES
Product Owner / Lead Business Analyst
EPAM Systems
Toronto, ON
- Full-time
We are looking for an experienced Product Owner / Lead Business Analyst to play a key role in a critical Product 2.0 STIBO STEP to Syndigo migration. The ideal candidate will have…
Added 36 mins ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Design security solutions that align with business requirements and objectives.
Added 36 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…solutions developed and deployed by the Urban Rail Signaling business line and compliance to safety principles, industry specific standards and best practices for the development of…
Added 36 mins ago
V
Consulting Manager- EPM Consulting Toronto, Canada
Voiant
Toronto, ON
- $180,000 to $185,000 CAD / year
- Full-time
Bachelor's degree in a related technical or business field, such as Computer Engineering, Computer Science, Information Systems, Engineering, or Business.
Added 36 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…solutions developed and deployed by the Urban Rail Signaling business line and compliance to safety principles, industry specific standards and best practices for the development of…
Added 36 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 36 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 36 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 36 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 36 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Conduct business analysis at different levels of detail according to project phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture, Gating Process, and…
Added 36 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Conduct business analysis at different levels of detail according to project phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture, Gating Process, and…
Added 36 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 36 mins ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 36 mins ago
G
Fundraising Coordinator
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…coordination, while managing budgets, donor databases and CRM systems to track progress and strengthen stewardship. You will bring programs to life through powerful appeals for support,…
Added 36 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M Food Market network. The Manager collaborates closely with Merchandising,…
Added 36 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M Food Market network. The Manager collaborates closely with Merchandising,…

Potenco

Regional Service Manager (RSM007)

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Regional Service Manager – Eastern Canada (Security Systems/Building Management)

Reporting to: Director of Service Operations

📍 Location: Greater Toronto, ON

🏢 Type: ⏰ Full-Time + ✈️ Regional Travel (🚫💻 Not Remote)

⚠️ ATTENTION: Applicants must be legally eligible to work in Canada. Candidates outside Canada, non-residents, or requiring sponsorship will not be considered.

📌 Note: If you have already applied for this position, please do not reapply. Your application is already on file, and multiple submissions may impact consideration.

About the Company

Our Client is a global leader in electronic security and technology solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization continues to expand its service capabilities to support long-term customer partnerships, operational excellence, and sustained growth.

As part of this expansion, they are seeking a Regional Service Manager (RSM) to lead service operations, based out of their Mississauga office.

Position Overview

The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and ensuring the consistent delivery of high-quality service solutions across the assigned territory.

This role combines people leadership, operational execution, financial accountability, and customer engagement. The RSM will be accountable for workforce performance, customer satisfaction, service contract growth, and time & material revenue, while maintaining strict control over labor costs, productivity, and quality metrics. The position carries direct responsibility for regional service revenue and operating budget performance.

Industry Experience (Electronic Security) or (Building Technologies) is Required.

Key Responsibilities

Lead and manage day-to-day service operations to ensure customer satisfaction levels are consistently met or exceeded across the region.
Provide leadership, coaching, and development to a workforce of service technicians and subcontractors within the assigned territory.
Recruit, hire, and retain qualified technicians to maintain appropriate staffing levels aligned with business and customer demands.
Develop workforce capabilities through training, performance management, and continuous improvement initiatives to ensure technical proficiency and productivity.
Manage labor costs, overtime, billed work, and parts inventory to achieve regional financial and operational targets.
Drive retention and growth of service contract revenue and time & material (T&M) business through proactive customer engagement and account strategies.
Maintain direct engagement with customers through scheduled visits to assess satisfaction, identify opportunities, and strengthen long-term relationships.
Collaborate closely with Sales, Systems, Service, and Support teams to develop coordinated account strategies and action plans.
Ensure service quality, technical performance metrics, and operational KPIs are achieved or exceeded.
Implement, monitor, and maintain quality systems and standardized processes across the region.
Ensure full compliance with corporate policies, safety regulations, and applicable standards, including OSHA requirements and protection of proprietary information and company assets.
Ensure company vehicles, tools, and equipment are properly maintained and used in accordance with policy.
Support and collaborate with remote workforce and cell teams to reinforce team-based operating models and performance alignment.

Qualifications

Proven experience working with intrusion systems, access control, video surveillance, and fire systems, including service procedures and field operations.
Experience managing service operations across multi-site or regional territories.
Demonstrated experience working within unionized environments (highly preferred).
Strong leadership capabilities with a track record of developing high-performing technical teams.
Solid financial and operational acumen, including budget ownership and cost control.
Customer-focused mindset with the ability to balance service quality, profitability, and operational efficiency.
Excellent communication, organizational, and stakeholder management skills.

Territory & Travel Requirements

Responsible for service operations across Ontario.
Based out of the Mississauga office, with regular regional travel required.
Valid driver’s license and clean driving record required.

How to Apply

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume via Easy Apply, respond to the screening questions, and send any important details (including cover letters) to info@potenco.ca

By submitting, you agree to our Consent Policy, Data Processing & Privacy Policy (www.potenco.ca)

You consent to submit your application, forms, documents, and information electronically, and authorize Potenco to share your resume and relevant information with the hiring company or its affiliates as part of the recruiting, background check, and onboarding process.

Apply About employer

More about this job

Responsibilities

Lead regional service operations across Ontario, managing technicians and subcontractors while ensuring customer satisfaction, service quality, safety, and operational performance. Own regional revenue and budget results, control labor and inventory costs, and grow service contract and time-and-materials business through customer engagement and collaboration with internal teams.

Requirements

Candidates need experience with intrusion, access control, video surveillance, and fire systems, as well as managing service operations across multiple sites or a regional territory. Strong technical-team leadership, financial and operational management, customer engagement, and communication skills are required; unionized-environment experience is highly preferred, along with a valid driver’s license and clean driving record.

Skills

Service Operations Management
Team Leadership
Technician Workforce Management
Recruiting and Retention
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Budget Management
Cost Control
Service Contract Growth
Time and Materials Revenue
Quality Management
Operational KPI Management
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Building Technologies
Security Systems
Building Management
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Service Operations
Field Operations
Service Technicians
Subcontractors
Service Contracts
Time and Materials
Revenue Management
Operating Budgets
Labor Cost Control
Parts Inventory
Customer Satisfaction
Quality Systems
Operational KPIs
Performance Management
Workforce Development
Unionized Environments
OSHA Requirements
Safety Regulations
Regional Travel
Ontario

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