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Added 19 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 19 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 19 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 19 mins ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 2 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 4 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
Added 4 hours ago
S
Produce - Clerk Produce
Sobeys
Toronto, ON
- Full-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 5 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Added 5 hours ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Mississauga, ON
- Full-time
Aafiyat Medical Centre (AMC) is hiring a Clinic Manager for our Mississauga, Ontario location.
Added 6 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…systems, and working closely across product, operations, and customer teams, you’ll do well…
Added 7 hours ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Lead kickoff and onboarding meetings for the accounts you take on.
Added 10 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 13 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing
Victoria, BC
- Part-time
…families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate…
Added 13 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 14 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 15 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 15 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Resolve deficiencies prior to customer onboarding.
Added 16 hours ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 16 hours ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Working with the General Manager, some of your responsibilities will include:
Added 16 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and…
Added 16 hours ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
Conduct comprehensive onboarding sessions for new hires, delivering orientation presentations, reviewing company policies and procedures, coordinating training schedules, and ensuring a…
Added 17 hours ago
K
Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
…and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient,…
Added 17 hours ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
Working with the General Manager, some of your responsibilities will include:
Added 18 hours ago
MAC Key Holder - Part Time -Quartier Dix-30, Brossard, QC
Estée Lauder Companies
Brossard, QC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 19 hours ago
Team Lead-Retail
Roots
Toronto, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…

Potenco

Regional Service Manager (RSM007)

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Regional Service Manager – Eastern Canada (Security Systems/Building Management)

Reporting to: Director of Service Operations

📍 Location: Greater Toronto, ON

🏢 Type: ⏰ Full-Time + ✈️ Regional Travel (🚫💻 Not Remote)

⚠️ ATTENTION: Applicants must be legally eligible to work in Canada. Candidates outside Canada, non-residents, or requiring sponsorship will not be considered.

📌 Note: If you have already applied for this position, please do not reapply. Your application is already on file, and multiple submissions may impact consideration.

About the Company

Our Client is a global leader in electronic security and technology solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization continues to expand its service capabilities to support long-term customer partnerships, operational excellence, and sustained growth.

As part of this expansion, they are seeking a Regional Service Manager (RSM) to lead service operations, based out of their Mississauga office.

Position Overview

The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and ensuring the consistent delivery of high-quality service solutions across the assigned territory.

This role combines people leadership, operational execution, financial accountability, and customer engagement. The RSM will be accountable for workforce performance, customer satisfaction, service contract growth, and time & material revenue, while maintaining strict control over labor costs, productivity, and quality metrics. The position carries direct responsibility for regional service revenue and operating budget performance.

Industry Experience (Electronic Security) or (Building Technologies) is Required.

Key Responsibilities

Lead and manage day-to-day service operations to ensure customer satisfaction levels are consistently met or exceeded across the region.
Provide leadership, coaching, and development to a workforce of service technicians and subcontractors within the assigned territory.
Recruit, hire, and retain qualified technicians to maintain appropriate staffing levels aligned with business and customer demands.
Develop workforce capabilities through training, performance management, and continuous improvement initiatives to ensure technical proficiency and productivity.
Manage labor costs, overtime, billed work, and parts inventory to achieve regional financial and operational targets.
Drive retention and growth of service contract revenue and time & material (T&M) business through proactive customer engagement and account strategies.
Maintain direct engagement with customers through scheduled visits to assess satisfaction, identify opportunities, and strengthen long-term relationships.
Collaborate closely with Sales, Systems, Service, and Support teams to develop coordinated account strategies and action plans.
Ensure service quality, technical performance metrics, and operational KPIs are achieved or exceeded.
Implement, monitor, and maintain quality systems and standardized processes across the region.
Ensure full compliance with corporate policies, safety regulations, and applicable standards, including OSHA requirements and protection of proprietary information and company assets.
Ensure company vehicles, tools, and equipment are properly maintained and used in accordance with policy.
Support and collaborate with remote workforce and cell teams to reinforce team-based operating models and performance alignment.

Qualifications

Proven experience working with intrusion systems, access control, video surveillance, and fire systems, including service procedures and field operations.
Experience managing service operations across multi-site or regional territories.
Demonstrated experience working within unionized environments (highly preferred).
Strong leadership capabilities with a track record of developing high-performing technical teams.
Solid financial and operational acumen, including budget ownership and cost control.
Customer-focused mindset with the ability to balance service quality, profitability, and operational efficiency.
Excellent communication, organizational, and stakeholder management skills.

Territory & Travel Requirements

Responsible for service operations across Ontario.
Based out of the Mississauga office, with regular regional travel required.
Valid driver’s license and clean driving record required.

How to Apply

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume via Easy Apply, respond to the screening questions, and send any important details (including cover letters) to info@potenco.ca

By submitting, you agree to our Consent Policy, Data Processing & Privacy Policy (www.potenco.ca)

You consent to submit your application, forms, documents, and information electronically, and authorize Potenco to share your resume and relevant information with the hiring company or its affiliates as part of the recruiting, background check, and onboarding process.

Apply About employer

More about this job

Responsibilities

Lead regional service operations across Ontario, managing technicians and subcontractors while ensuring customer satisfaction, service quality, safety, and operational performance. Own regional revenue and budget results, control labor and inventory costs, and grow service contract and time-and-materials business through customer engagement and collaboration with internal teams.

Requirements

Candidates need experience with intrusion, access control, video surveillance, and fire systems, as well as managing service operations across multiple sites or a regional territory. Strong technical-team leadership, financial and operational management, customer engagement, and communication skills are required; unionized-environment experience is highly preferred, along with a valid driver’s license and clean driving record.

Skills

Service Operations Management
Team Leadership
Technician Workforce Management
Recruiting and Retention
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Budget Management
Cost Control
Service Contract Growth
Time and Materials Revenue
Quality Management
Operational KPI Management
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Building Technologies
Security Systems
Building Management
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Service Operations
Field Operations
Service Technicians
Subcontractors
Service Contracts
Time and Materials
Revenue Management
Operating Budgets
Labor Cost Control
Parts Inventory
Customer Satisfaction
Quality Systems
Operational KPIs
Performance Management
Workforce Development
Unionized Environments
OSHA Requirements
Safety Regulations
Regional Travel
Ontario

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