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Added 8 mins ago
EE
Manager of Strategic Initiatives
Element Event Solutions
ON · Ontario, Canada
- Full-time
…projects, from first analysis to adoption on the floor. The Director sets priorities and aligns leadership; you build the models, run the workstreams and make the change…
Added 10 mins ago
Senior Reporting Analyst, Financial & Regulatory Reporting
Scotiabank
Toronto, ON
…an effort to better support the Asset Management Operations…
Added 13 mins ago
P
Solution Engineer
Prophix
Toronto, ON · Etobicoke, ON
- $150,000 to $190,000 CAD / year
- Full-time
Lead consultative discussions with Finance and Accounting stakeholders on Financial Performance Management processes, including FP&A, consolidation, and close, to uncover business…
Added 13 mins ago
AA
Vice President Finance
Atlantic Aqua Farms Ltd.
Charlottetown, PE
- Full-time
…providing financial leadership across the organization, supporting business growth, and ensuring the company has the financial structure, systems, and insights required to achieve its…
Added 13 mins ago
MD
Passenger Rail Marketing Program Leader - State Prog Admin Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The role supports the Passenger Rail Transportation Program Director by overseeing day-to-day marketing, promotion, ridership, and revenue activities. Duties include analyzing ridership and…
Added 13 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 13 mins ago
EL
Product Manager, Insurance Product Marketing
Empire Life
Canada
- Full-time
…and objectives and works under the general supervision of the Director, Insurance Product…
Added 13 mins ago
MD
Salesforce Product Owner - Planning Director State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Division/Unit: Commissioner's Office / IT Business Staff
Added 13 mins ago
W
Director, Project Controls Nuclear
Worley
Toronto, ON
- Full-time
Review project performance metrics and key performance indicators, providing analysis and recommendations to project and business leadership.
Added 16 mins ago
Senior Talent Acquisition Partner
Versaterm
Ottawa, ON
Manage the full-cycle recruitment process for roles across the organization, leading Senior Manager, Director, and other business-critical searches, including confidential searches and…
Added 16 mins ago
A
Engineering Lead – Airside Civil Infrastructure
AECOM
Mississauga, ON
- Full-time
…Serving as a key interface between the Owner's Engineer (OE) Director, the Owner’s Engineering Team, the Project Delivery Team, Contractors, design consultants, and operational…
Added 18 mins ago
T
Director, Investment Solutions - Tangerine
Tangerine
Toronto, ON
- Full-time
The Director, Investment Solutions is accountable for shaping, developing, and enabling Tangerine’s investment solutions offering across all client segments and channels. This role combines…
Added 18 mins ago
AG
Associate Director - Life Cycle Assessment
Anthesis Group
Canada
- Full-time
…corporates, investors and other organisations to drive sustainable performance. We develop financially driven sustainability strategies, underpinned by technical expertise and delivered by…
Added 18 mins ago
TP
Manager, Experience Development
Toronto Pearson International Airport
Toronto, ON
- Full-time
…Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to…
Added 18 mins ago
NH
Clinical Manager (Clinical Nutrition, Student Resources & Policy)
Niagara Health
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
Reporting to the Director, Interprofessional Practice, Ethics & Education, The Clinical Manager,(Clinical Nutrition, Student Resources & Policy) provides strategic and operational…
Added 18 mins ago
IF
Representative – Business Development
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
…numerous activities are organized to foster camaraderie focused on business performance and enjoyment at work! Contact us and we'd be happy to discuss it further! Sincerely, Fernando Gomez…
Added 18 mins ago
HC
Engagement Manager
Havas CX Canada
Toronto, ON
- Full-time
Partnering with PM teams - Translate business objectives into clear delivery plans, milestones, and priorities
Added 18 mins ago
SB
Manager, Risk Management (Credit Risk)
Shinhan Bank Canada
Toronto, ON
- Full-time
…Management department, Manager – Credit Risk will report to Director, Credit Risk with regards to Shinhan Bank Canada’s Credit Risk Management function and other ancillary credit risk…
Added 18 mins ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
…managing the sales pipeline, and partnering directly with the Director of Commercialization to close business - while directing brand presence across digital, clinical, conference, and…
Added 18 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
The IT Director will therefore need to maintain close contact with the various business units and network teams to understand their needs, anticipate challenges, and ensure that…
Added 21 mins ago
HR Business Partner
kdc/one
Knowlton, QC
Reporting to the Director of Human Resources (HRD), the Human Resources Business Partner (HRAP) acts as a strategic advisor to the plant's managers and employees to align HR practices with…
Added 21 mins ago
UO
Director, Innovation, Office of the Vice-Principal Research and Innovation
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Director, Innovation champions a campus-wide culture of entrepreneurship among UBC Okanagan faculty, staff, and students, and serves as the Okanagan campus’s primary point of contact…
Added 21 mins ago
UO
Partnerships Manager
University of British Columbia
Vancouver, BC · UBCV | Gordon B. Shrum Building (SHRM)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
AAPS Salaried - Business Development, Level C
Added 21 mins ago
O
Senior Audit Manager (18-month contract)
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Reporting to the Senior Director Audit , you will be empowered to:
Added 21 mins ago
Director, Employee Relations
CityofOttawa
Ottawa, ON
Reporting to the Chief Human Resources Officer, the Director, Employee Relations provides strategic leadership and direction for the Ottawa Police Service’s Employee Relations function,…

Potenco

Regional Service Manager (RSM007)

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Regional Service Manager – Eastern Canada (Security Systems/Building Management)

Reporting to: Director of Service Operations

📍 Location: Greater Toronto, ON

🏢 Type: ⏰ Full-Time + ✈️ Regional Travel (🚫💻 Not Remote)

⚠️ ATTENTION: Applicants must be legally eligible to work in Canada. Candidates outside Canada, non-residents, or requiring sponsorship will not be considered.

📌 Note: If you have already applied for this position, please do not reapply. Your application is already on file, and multiple submissions may impact consideration.

About the Company

Our Client is a global leader in electronic security and technology solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization continues to expand its service capabilities to support long-term customer partnerships, operational excellence, and sustained growth.

As part of this expansion, they are seeking a Regional Service Manager (RSM) to lead service operations, based out of their Mississauga office.

Position Overview

The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and ensuring the consistent delivery of high-quality service solutions across the assigned territory.

This role combines people leadership, operational execution, financial accountability, and customer engagement. The RSM will be accountable for workforce performance, customer satisfaction, service contract growth, and time & material revenue, while maintaining strict control over labor costs, productivity, and quality metrics. The position carries direct responsibility for regional service revenue and operating budget performance.

Industry Experience (Electronic Security) or (Building Technologies) is Required.

Key Responsibilities

Lead and manage day-to-day service operations to ensure customer satisfaction levels are consistently met or exceeded across the region.
Provide leadership, coaching, and development to a workforce of service technicians and subcontractors within the assigned territory.
Recruit, hire, and retain qualified technicians to maintain appropriate staffing levels aligned with business and customer demands.
Develop workforce capabilities through training, performance management, and continuous improvement initiatives to ensure technical proficiency and productivity.
Manage labor costs, overtime, billed work, and parts inventory to achieve regional financial and operational targets.
Drive retention and growth of service contract revenue and time & material (T&M) business through proactive customer engagement and account strategies.
Maintain direct engagement with customers through scheduled visits to assess satisfaction, identify opportunities, and strengthen long-term relationships.
Collaborate closely with Sales, Systems, Service, and Support teams to develop coordinated account strategies and action plans.
Ensure service quality, technical performance metrics, and operational KPIs are achieved or exceeded.
Implement, monitor, and maintain quality systems and standardized processes across the region.
Ensure full compliance with corporate policies, safety regulations, and applicable standards, including OSHA requirements and protection of proprietary information and company assets.
Ensure company vehicles, tools, and equipment are properly maintained and used in accordance with policy.
Support and collaborate with remote workforce and cell teams to reinforce team-based operating models and performance alignment.

Qualifications

Proven experience working with intrusion systems, access control, video surveillance, and fire systems, including service procedures and field operations.
Experience managing service operations across multi-site or regional territories.
Demonstrated experience working within unionized environments (highly preferred).
Strong leadership capabilities with a track record of developing high-performing technical teams.
Solid financial and operational acumen, including budget ownership and cost control.
Customer-focused mindset with the ability to balance service quality, profitability, and operational efficiency.
Excellent communication, organizational, and stakeholder management skills.

Territory & Travel Requirements

Responsible for service operations across Ontario.
Based out of the Mississauga office, with regular regional travel required.
Valid driver’s license and clean driving record required.

How to Apply

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume via Easy Apply, respond to the screening questions, and send any important details (including cover letters) to info@potenco.ca

By submitting, you agree to our Consent Policy, Data Processing & Privacy Policy (www.potenco.ca)

You consent to submit your application, forms, documents, and information electronically, and authorize Potenco to share your resume and relevant information with the hiring company or its affiliates as part of the recruiting, background check, and onboarding process.

Apply About employer

More about this job

Responsibilities

Lead regional service operations across Ontario, managing technicians and subcontractors while ensuring customer satisfaction, service quality, safety, and operational performance. Own regional revenue and budget results, control labor and inventory costs, and grow service contract and time-and-materials business through customer engagement and collaboration with internal teams.

Requirements

Candidates need experience with intrusion, access control, video surveillance, and fire systems, as well as managing service operations across multiple sites or a regional territory. Strong technical-team leadership, financial and operational management, customer engagement, and communication skills are required; unionized-environment experience is highly preferred, along with a valid driver’s license and clean driving record.

Skills

Service Operations Management
Team Leadership
Technician Workforce Management
Recruiting and Retention
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Budget Management
Cost Control
Service Contract Growth
Time and Materials Revenue
Quality Management
Operational KPI Management
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Building Technologies
Security Systems
Building Management
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Service Operations
Field Operations
Service Technicians
Subcontractors
Service Contracts
Time and Materials
Revenue Management
Operating Budgets
Labor Cost Control
Parts Inventory
Customer Satisfaction
Quality Systems
Operational KPIs
Performance Management
Workforce Development
Unionized Environments
OSHA Requirements
Safety Regulations
Regional Travel
Ontario

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