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UA
Plant Manager
Umbilical Advanced
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Umbilical Search is proud to be partnering with a growing, technology-driven manufacturing organisation with an established operation in the Greater Toronto Area, Canada. The business…
Added 3 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
As a Risk Modelling Services, Actuarial P&C Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 3 hours ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Reporting to the Director, Medical Affairs, Education and LHEARN, the Manager provides strategic and operational leadership in physician and credentialed staff workforce planning,…
Added 4 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Added 4 hours ago
UO
ERP Change Management and Training Specialist
University of Waterloo
Waterloo, ON
- Full-time
…co-op education talent pipeline, game-changing research and technology, and to an unmatched entrepreneurial culture. Together, these create partnerships and solutions to tackle today’s and…
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UO
Senior Director, Information Technology
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
- Full-time
The Senior Director, Information Technology (SDIT) leads the Faculty of Engineering’s information technology strategy and operations and is accountable for the overall results of…
Added 4 hours ago
UO
Accommodation Consultant, Non-Disability
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
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The position reports to the Director, AccessAbility Services, with a dotted-line reporting relationship to the Director, Employee Health and Accommodations, ensuring coordination and…
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OP
Director of Development & Fundraising
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Mississauga, ON
- Full-time
The Director of Development & Fundraising provides strategic leadership for fundraising, donor engagement, and community partnerships to support the organization’s mission and long-term…
Added 5 hours ago
HT
Trade Compliance Program Manager
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- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 6 hours ago
CA
Manager – Data Engineering & Platforms
Canadian Addiction Treatment Centers
Markham, ON
- $125,000 to $150,000 CAD / year
- Full-time
Reporting to the Director of Information Technology, the Manager will have primary responsibility for CATC's Azure SQL data warehouse and the Python, SQL and dbt-based pipelines,…
Added 6 hours ago
CE
Maintenance Technician Team Lead
CMHA Edmonton
Edmonton, AB
- $66,230 to $79,352 CAD / year
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Added 6 hours ago
TN
Manager, Business Analysis
The North West Company
Winnipeg, MB
- Full-time
Post-secondary degree or diploma in Business Analysis, Information Management Systems, or a related discipline.
Added 6 hours ago
C
Directeur(trice) de Programmes de Cybersécurité
CGI
Quebec, QC
- Full-time
We are seeking a strategic and visionary leader for the position of Director of Cybersecurity Programs for one of our client. The successful candidate will be responsible for defining,…
Added 7 hours ago
RH
Manager of Clinical Informatics - (Must be an RN/RPN
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The Manager of Clinical Informatics reports to the Director of Care and manages the information technology and compliance related to resident care through coordinating the interRAI LTCF…
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AW
Data Engineer, Temporary
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We’re looking for a Data Engineer to join our Data and Analytics Group within the Technology Services Partners (TSP) department for 12 months.
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AW
Data Engineer, Temporary
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Added 8 hours ago
RC
Management Consulting Director, Technology Performance
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RSM is seeking a Director to join our Technology Performance practice within Management Consulting. This role will lead large-scale transformation engagements for Consumer and Industrial…
Added 8 hours ago
PM
Administrative Secretary 2
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IH
Administrative Assistant | Ambulatory Admin
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UO
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CU
Campus Facilities Planning Manager
Carleton University
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H
Senior System Administrator, Enterprise Resource Planning (ERP)
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Reporting to the Director Information Systems, ERP, you will be responsible for providing technical support, administration, and ongoing optimization of ERP applications and related…
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Program Manager, ICAT
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Added 9 hours ago
IB
Product Operations Manager - GTA
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Added 9 hours ago
A
Engineering Director, Mining & Metals
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Potenco

Regional Service Manager (RSM007)

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Regional Service Manager – Eastern Canada (Security Systems/Building Management)

Reporting to: Director of Service Operations

📍 Location: Greater Toronto, ON

🏢 Type: ⏰ Full-Time + ✈️ Regional Travel (🚫💻 Not Remote)

⚠️ ATTENTION: Applicants must be legally eligible to work in Canada. Candidates outside Canada, non-residents, or requiring sponsorship will not be considered.

📌 Note: If you have already applied for this position, please do not reapply. Your application is already on file, and multiple submissions may impact consideration.

About the Company

Our Client is a global leader in electronic security and technology solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization continues to expand its service capabilities to support long-term customer partnerships, operational excellence, and sustained growth.

As part of this expansion, they are seeking a Regional Service Manager (RSM) to lead service operations, based out of their Mississauga office.

Position Overview

The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and ensuring the consistent delivery of high-quality service solutions across the assigned territory.

This role combines people leadership, operational execution, financial accountability, and customer engagement. The RSM will be accountable for workforce performance, customer satisfaction, service contract growth, and time & material revenue, while maintaining strict control over labor costs, productivity, and quality metrics. The position carries direct responsibility for regional service revenue and operating budget performance.

Industry Experience (Electronic Security) or (Building Technologies) is Required.

Key Responsibilities

Lead and manage day-to-day service operations to ensure customer satisfaction levels are consistently met or exceeded across the region.
Provide leadership, coaching, and development to a workforce of service technicians and subcontractors within the assigned territory.
Recruit, hire, and retain qualified technicians to maintain appropriate staffing levels aligned with business and customer demands.
Develop workforce capabilities through training, performance management, and continuous improvement initiatives to ensure technical proficiency and productivity.
Manage labor costs, overtime, billed work, and parts inventory to achieve regional financial and operational targets.
Drive retention and growth of service contract revenue and time & material (T&M) business through proactive customer engagement and account strategies.
Maintain direct engagement with customers through scheduled visits to assess satisfaction, identify opportunities, and strengthen long-term relationships.
Collaborate closely with Sales, Systems, Service, and Support teams to develop coordinated account strategies and action plans.
Ensure service quality, technical performance metrics, and operational KPIs are achieved or exceeded.
Implement, monitor, and maintain quality systems and standardized processes across the region.
Ensure full compliance with corporate policies, safety regulations, and applicable standards, including OSHA requirements and protection of proprietary information and company assets.
Ensure company vehicles, tools, and equipment are properly maintained and used in accordance with policy.
Support and collaborate with remote workforce and cell teams to reinforce team-based operating models and performance alignment.

Qualifications

Proven experience working with intrusion systems, access control, video surveillance, and fire systems, including service procedures and field operations.
Experience managing service operations across multi-site or regional territories.
Demonstrated experience working within unionized environments (highly preferred).
Strong leadership capabilities with a track record of developing high-performing technical teams.
Solid financial and operational acumen, including budget ownership and cost control.
Customer-focused mindset with the ability to balance service quality, profitability, and operational efficiency.
Excellent communication, organizational, and stakeholder management skills.

Territory & Travel Requirements

Responsible for service operations across Ontario.
Based out of the Mississauga office, with regular regional travel required.
Valid driver’s license and clean driving record required.

How to Apply

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume via Easy Apply, respond to the screening questions, and send any important details (including cover letters) to info@potenco.ca

By submitting, you agree to our Consent Policy, Data Processing & Privacy Policy (www.potenco.ca)

You consent to submit your application, forms, documents, and information electronically, and authorize Potenco to share your resume and relevant information with the hiring company or its affiliates as part of the recruiting, background check, and onboarding process.

Apply About employer

More about this job

Responsibilities

Lead regional service operations across Ontario, managing technicians and subcontractors while ensuring customer satisfaction, service quality, safety, and operational performance. Own regional revenue and budget results, control labor and inventory costs, and grow service contract and time-and-materials business through customer engagement and collaboration with internal teams.

Requirements

Candidates need experience with intrusion, access control, video surveillance, and fire systems, as well as managing service operations across multiple sites or a regional territory. Strong technical-team leadership, financial and operational management, customer engagement, and communication skills are required; unionized-environment experience is highly preferred, along with a valid driver’s license and clean driving record.

Skills

Service Operations Management
Team Leadership
Technician Workforce Management
Recruiting and Retention
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Budget Management
Cost Control
Service Contract Growth
Time and Materials Revenue
Quality Management
Operational KPI Management
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Building Technologies
Security Systems
Building Management
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Service Operations
Field Operations
Service Technicians
Subcontractors
Service Contracts
Time and Materials
Revenue Management
Operating Budgets
Labor Cost Control
Parts Inventory
Customer Satisfaction
Quality Systems
Operational KPIs
Performance Management
Workforce Development
Unionized Environments
OSHA Requirements
Safety Regulations
Regional Travel
Ontario

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