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Added 1 min ago
AI
Sales Executive (Bilingual French/English)
ARxIUM INC
Montreal, QC
- $60,000 to $80,000 CAD / year
- Full-time
…customers through the sales process from initial engagement through contract…
Added 16 mins ago
Multi-Location Customer Service Specialist
Sherwin-Williams
Edmonton, AB
Must have a valid, unrestricted Driver’s License
Added 16 mins ago
L
Electrical Estimator - Bilingual - Ottawa
Lightenco
Ottawa, ON
- Full-time
Ability to read and interpret electrical drawings, specifications, and contract documents.
Added 16 mins ago
AC
Construction Site Superintendent
Asco Construction Ltd
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $135,000 CAD / year
- Full-time
Be able to read, understand, and interpret contract documents, drawings, specifications, scopes of work, and project schedules
Added 31 mins ago
PROJECT LEAD TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
…infrastructure. The role provides technical coordination, project and contract management, and people leadership, while ensuring compliance with City standards, legislation, and best…
Added 45 mins ago
AW
Cross Border Dispatcher
Arrow Workforce Solutions
Mississauga, ON
- Full-time
Added 1 hour ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Canada
- Full-time
Provides information and assistance related to Driver Examination services.
Added 1 hour ago
HH
Foundation Intern
Hamilton Health Sciences Foundation
Hamilton, ON
- Contract
…affiliated sites, event location, corporate partners, donors). A driver license and access to a car is not required, but an asset, for extended community travel and growth…
Added 1 hour ago
CC
Executive Assistant
Community Counselling
North Bay, ON
- Contract
Valid Class G Driver's Licence and access to a reliable vehicle.
Added 3 hours ago
J
Major Account Manager
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Mascouche, QC
- Full-time
Valid driver's license and availability for Occasional travel
Added 5 hours ago
TC
Loss Prevention Store Security Agent- 12 Month Contract
TJX Companies
Peterborough, ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent-12 Month Contract to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental…
Added 7 hours ago
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Family Practitioner/General Practitioner
Health Match BC
Port Alberni, BC
- Part-time
…the west coast of Vancouver Island including Tofino/Ucluelet (driver’s license and car are…
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Internal Medicine
Health Match BC
Port Alberni, BC
- Part-time
…the west coast of Vancouver Island including Tofino/Ucluelet (driver’s license and car are…
Added 8 hours ago
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Driver Examiner - Full Time - Brampton- Bilingual
Serco
Brampton, ON
- Full-time
Provides information and assistance related to Driver Examination services.
Added 8 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Added 8 hours ago
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City Manager
City of Bixby
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The City Council may contract with the City Manager for an indefinite term. The performance of the City Manager shall be reviewed, at a minimum, on an annual basis. The hiring shall be…
Added 8 hours ago
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Technologist 1 - Streets Maintenance
City of Winnipeg
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- Full-time
Provide inspection and assistance for contract administration work including snow clearing, street sweeping, crack sealing, and pavement maintenance contracts.
Added 8 hours ago
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Fleet Specifications Technologist
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- Full-time
Oversee contract administration and coordination
Added 10 hours ago
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landscaping supervisor
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Edmonton, AB
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Plant Operator
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- Full-time
FLINT is seeking a Plant Operator with Sulphur forming facility experience for a 3 month contract in Didsbury, AB starting as soon as possible. In this position, you will enjoy a schedule…
Added 11 hours ago
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Project Manager
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Oakville, ON
- Full-time
…schedule, within budget, and in accordance with the approved scope, contract requirements, client expectations, applicable building requirements, and all relevant health, safety, and…
Added 12 hours ago
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P/T HOMEMAKER - Independent Contractor (202611)
Community Support Connections
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- Contract
…lifting, bathing, dressing or biohazard cleaning whatsoever. Our Contract Work is categorically easier, safer & much more flexible for applicants who may have other family/parental…
Added 14 hours ago
BV
Facilities Manager
Bow Valley College
Calgary, AB
- Full-time
Added 14 hours ago
CO
Development Officer - Full-Time Term
City of Lloydminster
Lloydminster, SK
- Full-time
Safety Codes Administration & Contract Management
Added 14 hours ago
CM
Executive Coordinator - Programs and Services
Canadian Mental Health Association
Guelph, ON
- Full-time
This is a contract full-time position until May 19, 2028 to fill an existing vacancy (35 hours per week Monday to Friday 9am to 5pm) based at 737 Woolwich St. Guelph.

Potenco

Regional Service Manager (RSM007)

Toronto, ON, Canada
Greater Toronto and Hamilton Area, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 6, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

Regional Service Manager – Eastern Canada (Security Systems/Building Management)

Reporting to: Director of Service Operations

📍 Location: Greater Toronto, ON

🏢 Type: ⏰ Full-Time + ✈️ Regional Travel (🚫💻 Not Remote)

⚠️ ATTENTION: Applicants must be legally eligible to work in Canada. Candidates outside Canada, non-residents, or requiring sponsorship will not be considered.

📌 Note: If you have already applied for this position, please do not reapply. Your application is already on file, and multiple submissions may impact consideration.

About the Company

Our Client is a global leader in electronic security and technology solutions, delivering integrated, best-in-class systems and services across commercial, industrial, and enterprise environments. With a strong footprint across Canada, the organization continues to expand its service capabilities to support long-term customer partnerships, operational excellence, and sustained growth.

As part of this expansion, they are seeking a Regional Service Manager (RSM) to lead service operations, based out of their Mississauga office.

Position Overview

The Regional Service Manager will play a critical leadership role within the Service Business Team, responsible for overseeing service operations, managing a technician workforce, and ensuring the consistent delivery of high-quality service solutions across the assigned territory.

This role combines people leadership, operational execution, financial accountability, and customer engagement. The RSM will be accountable for workforce performance, customer satisfaction, service contract growth, and time & material revenue, while maintaining strict control over labor costs, productivity, and quality metrics. The position carries direct responsibility for regional service revenue and operating budget performance.

Industry Experience (Electronic Security) or (Building Technologies) is Required.

Key Responsibilities

Lead and manage day-to-day service operations to ensure customer satisfaction levels are consistently met or exceeded across the region.
Provide leadership, coaching, and development to a workforce of service technicians and subcontractors within the assigned territory.
Recruit, hire, and retain qualified technicians to maintain appropriate staffing levels aligned with business and customer demands.
Develop workforce capabilities through training, performance management, and continuous improvement initiatives to ensure technical proficiency and productivity.
Manage labor costs, overtime, billed work, and parts inventory to achieve regional financial and operational targets.
Drive retention and growth of service contract revenue and time & material (T&M) business through proactive customer engagement and account strategies.
Maintain direct engagement with customers through scheduled visits to assess satisfaction, identify opportunities, and strengthen long-term relationships.
Collaborate closely with Sales, Systems, Service, and Support teams to develop coordinated account strategies and action plans.
Ensure service quality, technical performance metrics, and operational KPIs are achieved or exceeded.
Implement, monitor, and maintain quality systems and standardized processes across the region.
Ensure full compliance with corporate policies, safety regulations, and applicable standards, including OSHA requirements and protection of proprietary information and company assets.
Ensure company vehicles, tools, and equipment are properly maintained and used in accordance with policy.
Support and collaborate with remote workforce and cell teams to reinforce team-based operating models and performance alignment.

Qualifications

Proven experience working with intrusion systems, access control, video surveillance, and fire systems, including service procedures and field operations.
Experience managing service operations across multi-site or regional territories.
Demonstrated experience working within unionized environments (highly preferred).
Strong leadership capabilities with a track record of developing high-performing technical teams.
Solid financial and operational acumen, including budget ownership and cost control.
Customer-focused mindset with the ability to balance service quality, profitability, and operational efficiency.
Excellent communication, organizational, and stakeholder management skills.

Territory & Travel Requirements

Responsible for service operations across Ontario.
Based out of the Mississauga office, with regular regional travel required.
Valid driver’s license and clean driving record required.

How to Apply

If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume via Easy Apply, respond to the screening questions, and send any important details (including cover letters) to info@potenco.ca

By submitting, you agree to our Consent Policy, Data Processing & Privacy Policy (www.potenco.ca)

You consent to submit your application, forms, documents, and information electronically, and authorize Potenco to share your resume and relevant information with the hiring company or its affiliates as part of the recruiting, background check, and onboarding process.

Apply About employer

More about this job

Responsibilities

Lead regional service operations across Ontario, managing technicians and subcontractors while ensuring customer satisfaction, service quality, safety, and operational performance. Own regional revenue and budget results, control labor and inventory costs, and grow service contract and time-and-materials business through customer engagement and collaboration with internal teams.

Requirements

Candidates need experience with intrusion, access control, video surveillance, and fire systems, as well as managing service operations across multiple sites or a regional territory. Strong technical-team leadership, financial and operational management, customer engagement, and communication skills are required; unionized-environment experience is highly preferred, along with a valid driver’s license and clean driving record.

Skills

Service Operations Management
Team Leadership
Technician Workforce Management
Recruiting and Retention
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Budget Management
Cost Control
Service Contract Growth
Time and Materials Revenue
Quality Management
Operational KPI Management
Unionized Workforce Management

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Building Technologies
Security Systems
Building Management
Intrusion Systems
Access Control
Video Surveillance
Fire Systems
Service Operations
Field Operations
Service Technicians
Subcontractors
Service Contracts
Time and Materials
Revenue Management
Operating Budgets
Labor Cost Control
Parts Inventory
Customer Satisfaction
Quality Systems
Operational KPIs
Performance Management
Workforce Development
Unionized Environments
OSHA Requirements
Safety Regulations
Regional Travel
Ontario

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