Process & Quality Specialist

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Process & Quality Specialist

MANUFACTURING | QUALITY | CONTINUOUS IMPROVEMENT

Help us prevent problems before they reach our customers. As our Process & Quality Specialist, you will partner with manufacturing teams and leadership to improve quality, efficiency and customer satisfaction. Combining hands-on production-floor involvement with data analysis and Lean Six Sigma practices, you will identify root causes, reduce rework and turn insights into lasting process improvements.

WHAT YOU WILL DO

• Monitor manufacturing quality indicators and KPIs; investigate internal defects, rework, shipping errors and customer-impacting issues.
• Lead root-cause investigations and coordinate corrective and preventive actions to address recurring problems.
• Work alongside supervisors and production teams to resolve quality and process issues while balancing productivity and delivery needs.
• Maintain and improve quality standards, procedures and controls; coach employees on quality expectations and problem-solving.
• Apply Lean Six Sigma, waste reduction, process standardization and workplace-organization practices; support White Belt training and improvement initiatives.
• Use SQL, Crystal Reports, Web-Cab, Cabinet Vision and manufacturing data to investigate issues, develop dashboards and report trends.
• Coordinate cross-functional improvements, track results, communicate findings to management and escalate significant issues appropriately.

WHAT YOU BRING

• Bilingual communication skills in French and English, both spoken and written.
• Manufacturing experience, ideally in cabinetry, millwork, wood products or a related industry, with a sound understanding of quality principles.
• Proven problem-solving and root-cause analysis skills, with the ability to translate data into practical production-floor improvements.
• Strong analytical, organizational and interpersonal skills; confidence working independently and collaboratively with employees, supervisors and management.
• A visible, hands-on approach to supporting production teams and building effective working relationships.

ADDITIONAL ASSETS

• Lean Six Sigma Green Belt or equivalent experience; familiarity with DMAIC, Kaizen and 5S.
• Experience with SQL scripting, Crystal Reports, Web-Cab or comparable ERP/MES and reporting tools.
• Experience using Cabinet Vision or other cabinet-manufacturing systems.
• Experience developing manufacturing KPIs, performance dashboards or improvement reporting.
• Previous supervisory or team-leadership experience.

WHAT SUCCESS LOOKS LIKE

Fewer defects and repeat issues. Less rework and fewer problems reaching customers. Stronger process discipline, measurable improvements and production teams actively involved in solving problems. You will be a trusted resource who helps people understand why an issue occurred - and improves the process so it does not keep happening.