Service Coordinator - Canada Service

As a top player in Switchgear and E-house Manufacturing and field servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth, personal development & industry expertise. At Powell, we provide a comprehensive salary package, RRSP matching, extensive benefits and job training all within a professional & friendly working environment.

Based in the Acheson Manufacturing facility, the Service Coordinator is responsible for overseeing and managing key operations within the Service Department to ensure seamless daily field service delivery, efficient resource management, and cross-departmental collaboration. This role plays a critical part in scheduling service activities, managing field service tools, rental equipment, calibration, vehicle fleets, and materials inventory.

This collaborates closely with production, post-sales service, project management, and external vendors while driving continuous process improvements and administering development programs for the field service team.

Essential Responsibilities

• Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales.
• Respond to customer-initiated product performance issues.
• Investigate and report the root cause and responsibility of warranty issues.
• Determine product adherence with purchase order requirements.
• Process warranty order entry documentation.        
• Coordinate with sales, purchasing, production, and field service personnel to facilitate warranty resolution requirements.
• Receive warranty requests for investigation and resolution.
• Record all warranty information for statistical review.
• Review Service sales inquiries.

Minimum Qualifications

• BS degree in Mechanical or Electrical Engineering.
• Minimum 5 years of experience in a manufacturing environment in either service, sales, or warranty.
• Minimum 0-3years experience in a leadership role.

Work Authorization: This is a permanent position. Applicants must be legally authorized to work in Canada at the time of hire. Immigration sponsorship is not typically available and will be considered only where supported by business needs and applicable legal requirements.

Skills, Abilities & Other Requirements

• Skilled with Microsoft software such as Excel, Word, and Outlook.          
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong analytical skills.
• Good oral and written communication skills.          
• Good organization skills         
• Must be responsible and dependable.          
• Strong interpersonal skills.   
• Must have demonstrated excellent leadership skills. 

Working Conditions

• Temperature controlled working environment. Some outside activities may be required.
• This position may travel out-of-town to attend training and meetings.
• Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.

Physical Requirements 

• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.
• Sitting, standing and walking for long periods of time.
• Typing, punching or applying pressure to an object with fingers and palm.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

Who we are

Powell Canada Inc. is a subsidiary of Powell Industries, which is located in Houston, Texas. Globally, we have over 70 years of experience. Powell Canada is a reputable electrical manufacturing, valve servicing and electrical/instrumentation contracting company. We hold a strong industry presence with offices located in Acheson, Calgary and Montreal.

Powell strives to create one unified company through training, communication and leadership. We offer diversified services based on our customer’s needs, keeping us on the cutting edge of new products and services within our industry.

Your Partner in Safety

Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer, only those candidates selected for an interview will be contacted. Powell Canada, Inc. is an equal opportunity employer.