Account Manager
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
This role is responsible for managing customer relationships after the initial sale while identifying opportunities to upsell and cross-sell additional products and services. The ideal candidate is highly organized, customer-focused, and comfortable coordinating logistics, payments, scheduling, and follow-up communication.
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.
Key Responsibilities
Account Management & Customer Success
This is a relationship-driven role focused on helping ranchers succeed while supporting the day-to-day sales process.
Key Responsibilities
Account Management & Customer Success
- Build and maintain strong relationships with existing customers
- Conduct regular customer follow-ups to improve retention and satisfaction
- Identify upsell and cross-sell opportunities for additional equipment, accessories, and services
- Support customers with product questions, order updates, and general account needs
- Assist customers with repeat purchases and seasonal restocking
- Coordinate customer pickups, deliveries, and equipment drop-offs
- Schedule logistics and communicate timelines with customers and internal teams
- Collect payments, invoices, and supporting sales documentation
- Maintain accurate customer records and sales activity within CRM systems
- Assist with quoting, order entry, and sales administration
- Help ensure smooth communication between sales, operations, and customers
- Answer inbound customer calls, texts, and emails
- Resolve customer concerns quickly and professionally
- Provide a high level of service and responsiveness throughout the sales process
- Previous experience in account management, inside sales, customer service, or sales operations
- Strong organizational and communication skills
- Comfortable working directly with ranchers, agricultural producers, and rural customers
- Ability to multitask and manage multiple customer accounts at once
- Experience with CRM systems, invoicing, or sales software is an asset
- Self-motivated with strong follow-through and attention to detail
- Agricultural, ranching, or equipment industry experience is strongly preferred
- Competitive base salary
- Performance incentives and bonus opportunities
- Growth opportunities within a growing agricultural equipment company
- Opportunity to work directly with innovative products and progressive ranching operations
More about this job
Responsibilities
The Account Manager is responsible for managing customer relationships post-sale and identifying upsell and cross-sell opportunities. This role involves coordinating logistics, payments, and follow-up communication to support ranchers and enhance customer satisfaction.
Requirements
Candidates should have previous experience in account management, sales, or customer service, along with strong organizational and communication skills. Experience in the agricultural or ranching industry is preferred.
Skills
- Account Management
- Customer Success
- Sales Operations
- Communication
- Organization
- CRM Systems
- Customer Service
- Multitasking
- Attention to Detail
Benefits
- Competitive Base Salary
- Performance Incentives
- Bonus Opportunities
- Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Agriculture
Keywords
- Account Management
- Customer Relationships
- Sales
- Logistics
- Payments
- Scheduling
- CRM Systems
- Agricultural Industry
- Ranching
- Customer Service
- Sales Operations
- Communication
- Retention
- Upselling
- Cross-selling
- Sales Administration