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Added 6 mins ago
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2D Spine Animator – Slot Game Development
BLAZESOFT
Canada
- Full-time
Job Description: 2D Spine Animator – Slot Game Development
Added 6 mins ago
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Temporary Floral Manager @ Quadra Location
Sobeys
Victoria, BC
- Temporary
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 7 mins ago
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Senior Packaging Designer
Pakfactory
ON · Markham, Ontario
- Full-time
…structural packaging and inserts. The ideal candidate will lead the design of complex packaging solutions, including corrugated, folding cartons, rigid boxes, and multi-piece inserts, while…
Added 7 mins ago
Human Resources - Senior Health & Safety Specialist
Polytainers Inc
Toronto, ON
…leadership, this individual will ensure regulatory compliance, lead incident investigations, identify and mitigate workplace hazards, and drive sustainable improvements in safety…
Added 7 mins ago
Sales Manager
Reliance Home Comfort
Oshawa, ON
Contribute to the development and implementation of effective sales processes for the organization.
Added 7 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Newmarket, ON
Participate in ongoing training with exposure to leadership development
Added 7 mins ago
Regional Sales Manager - Ontario & Quebec
Levitt-Safety
Oakville, ON
Levitt-Safety is looking for an experienced Regional Sales Manager to lead our sales team and drive profitable growth across Ontario and Quebec.
Added 7 mins ago
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Medical Director Emerging Assets & Therapeutic Area Strategy
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
…collaboration and alignment across therapeutic areas. They lead the development and execution of national medical education and field medical strategy. The Medical Director leads, coaches,…
Added 7 mins ago
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Hearing Instrument Specialist or Audiologist
Amplifon
Edmonton, AB
- Full-time
…consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of hearing…
Added 7 mins ago
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Residential Care Worker
SE Health
Coquitlam, BC
- Temporary
Manage your life. At SE, you'll have the flexibility and support to deliver exceptional client care while maintaining your personal well-being, professional development, and career goals.
Added 7 mins ago
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Residential Care Worker
SE Health
North Vancouver, BC
- Temporary
Manage your life. At SE, you'll have the flexibility and support to deliver exceptional client care while maintaining your personal well-being, professional development, and career goals.
Added 7 mins ago
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Sterling integrator administration Consultant
Infosys
Mississauga, ON
- $102,474 to $147,835 USD / year
- Full-time
…Consultant. As an IBM Sterling Integrator platform administration Lead Consultant, who understands On Prem and Cloud server infrastructure landscape. Has handled sterling integrator…
Added 7 mins ago
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Account Director (PR, Integrated)
MSL Group Canada
Toronto, ON
- Full-time
You will lead complex, multi-channel campaigns for global brands, spanning earned media, influencer, social, experiential, and digital. Your role blends strategic leadership with hands-on…
Added 22 mins ago
ON
Maintenance Planner
Ontario Northland
Cochrane, ON
- $83,538 to $98,280 CAD / year
- Full-time
Lead the identification, development, and updates to asset performance measures and conduct any asset management benchmarking activities
Added 22 mins ago
Senior Recruiter (GTM & Tech)
T6 Talent Partners
Toronto, ON
…transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and…
Added 22 mins ago
Director, Talent Acquisition
T6 Talent Partners
Toronto, ON
…transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and…
Added 22 mins ago
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Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and strategic consultancies) and technology partners (cloud platforms…
Added 22 mins ago
MT
Principal Analog Mixed-Signal Design Engineer - Optical
Marvell Technology
Ottawa, ON · Toronto, ON · CA-ON - Ottawa
- Full-time
…beyond fleeting trends, Marvell is a place to thrive, learn, and…
Added 22 mins ago
MC
Director, Sales and Business Development
Masco Corporation
Mississauga, ON · St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Lead the development and execution of sales and business development strategies for Trade segments, including Commercial (execution only), Showroom, Residential New Construction, Strategic…
Added 22 mins ago
Revenue Operations Manager
AfterShip
Toronto, ON
Analyze pipeline, routing, and attribution data to recommend and implement improvements (lead routing logic, ICP scoring, segmentation, meeting-source attribution), proactively flagging…
Added 22 mins ago
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Industrial Engineering Manager
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Lead the development and ongoing enhancement of labour standards, staffing methodologies, and workforce optimization models.
Added 37 mins ago
Account Director, Clinical Studies
AXON
Toronto, ON
AXON is looking for an Account Director to join our Clinical Studies team. In this role, you’ll lead client accounts and communications programs that help patients, caregivers,…
Added 37 mins ago
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Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
…improving our GitLab CI/CD pipelines, Kubernetes infrastructure, development environments, and release processes. You’ll focus on making these systems more reliable and efficient, reducing…
Added 37 mins ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Ottawa, ON
- Full-time
Lead major pursuit strategies, partnerships, and business development initiatives.
Added 37 mins ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Toronto, ON
- Full-time
Lead major pursuit strategies, partnerships, and business development initiatives.

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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