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Added 1 min ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and…
Added 1 min ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 min ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 1 min ago
Cook
Southlake Health Community
Newmarket, ON · Southlake Health
…inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our…
Added 1 min ago
SH
Registered Respiratory Therapist - PT
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our…
Added 1 min ago
SB
Trade Marketing Manager (West)
Sleeman Breweries Ltd.
Delta, BC · Vancouver, BC
- Full-time
Lead and coach a team of Brand Activity Managers.
Added 1 min ago
AC
Change Management Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
The Change Management Clinical Lead will provide clinical and strategic leadership to support healthcare transformation and the successful adoption of innovative technologies and practices…
Added 1 min ago
AC
AI Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
The AI Clinical Lead role will provide clinical leadership and strategic oversight for AI initiatives at Amplify Care. This lead role will be responsible for identifying and supporting AI…
Added 1 min ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- $83,538 to $98,280 CAD / year
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 1 min ago
II
Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- $130,000 to $140,000 CAD / year
- Full-time
Lead the architecture, design, coding, testing, and delivery of cloud-based data pipelines and platform components that process and store large-scale datasets.
Added 1 min ago
Y
AI Architect
Yochana
Vancouver, BC
- Contract
We are looking for a Technical Architect to design and lead the implementation of a
Added 1 min ago
Y
Dynatrace Technical Architect
Yochana
Toronto, ON
- Full-time
Lead migration initiatives, including Splunk-to-Dynatrace transformations.
Added 1 min ago
GT
Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
Lead performance consulting and conduct needs analysis to diagnose gaps and develop effective solutions to address capability development needs
Added 1 min ago
TP
Production Supervisor (Multiple Shifts Available: Day, Afternoon, and Night)
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
- Full-time
We're looking for an experienced and people-focused Production Supervisor to lead manufacturing and packaging operations in a highly regulated environment. In this role, you will oversee…
Added 1 min ago
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Technical Architect
TechDoQuest
Toronto, ON
- Full-time
Lead migration initiatives, including Splunk-to-Dynatrace transformations.
Added 1 min ago
BC
HR Manager
BrainRidge Consulting
Toronto, ON
- Full-time
…to streamline the process and document it properly. You'll lead HR Operations for BrainRidge across all four offices: Toronto (HQ), New Brunswick (nearshore), and our remote teams in the US…
Added 1 min ago
FB
Assistant Chef Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 1 min ago
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AI Engineer Lead
Hays
Toronto, ON
- Contract
We are seeking an experienced AI Engineer Lead to lead the engineering and production implementation of enterprise AI and Generative AI solutions on Microsoft Azure. The role requires…
Added 16 mins ago
JI
Yard Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 16 mins ago
T
Senior Manager Strategy and Innovation
TD
Toronto, ON
- Full-time
· Lead the development and execution of the AML and Regulatory Delivery modernization agenda, translating strategic priorities into a practical transformation roadmap that advances the…
Added 16 mins ago
MI
Team Leader
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 16 mins ago
C
Sr. Director Platform Services
CIBC
Toronto, ON
- Full-time
Leadership & People Management – Lead, motivate, and develop teams by setting operational objectives, coaching, and fostering a positive, high-performance environment aligned with CIBC’s…
Added 16 mins ago
BU
Graduate Data Analytics Manager
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Lead enhancements to create viable process and graduate data solutions to support new degree programs, non-traditional graduate programming, graduate micro-programs, and program…
Added 16 mins ago
Manager, Business Management
Hydro One Networks Inc
Toronto, ON
Lead and coordinate the review and evaluation of proposals. Negotiate contracts with external stakeholders and contract changes, project change orders, work schedules and requirements…
Added 16 mins ago
MC
Director, Sales and Business Development
Masco Canada
Mississauga, ON · St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Lead the development and execution of sales and business development strategies for Trade segments, including Commercial (execution only), Showroom, Residential New Construction, Strategic…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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