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Added 2 mins ago
AR
Area Sales Manager - SMERFE
Algonquin Resort
Toronto, ON · Etobicoke, ON
- Full-time
WE'RE HIRING: AREA SALES MANAGER (Multi Properties)
Added 3 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 3 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Vancouver, BC
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 3 mins ago
TT
National Account Manager
Top Tier Talent Group
Toronto, ON
- Full-time
We are seeking an experienced, results-driven National Account Manager to manage, develop, and expand a portfolio of key shipper accounts across North America.
Added 3 mins ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
KIT Recruitment is partnered with a well-established and reputable food manufacturer. We are looking for a Sales Account Manager based in Saint-Philippe, Quebec. Reporting to the…
Added 3 mins ago
L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Reporting to the Manager, Learning & Development, the Learning Design & Facilitation Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and…
Added 3 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
Olymel is seeking a Project Manager – R&D to lead food product development projects and help turn identified business opportunities into effective, high-quality products. Working in…
Added 3 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 3 mins ago
RH
Email Marketing Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $45 to $53 CAD / hour
- Contract
As Email Marketing Manager, you will execute and optimize email marketing campaigns that drive customer acquisition, engagement, and retention across the customer lifecycle. Working closely…
Added 18 mins ago
JI
Strategic Partnerships & Business Development Manager
Jumbo Interactive
Calgary, AB
- Full-time
The Strategic Partnerships & Business Development Manager is responsible for expanding the corporate relationships and commercial opportunities that support Stride’s lottery programs and…
Added 18 mins ago
TH
Pro Account Sales Part Time (ST. JOHN'S)
The Home Depot Canada
St. John's, NL
- Part-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 18 mins ago
LA
Criminal Staff Lawyer (18 months)
Legal Aid Ontario
Oshawa, ON
- Contract
Legal Aid Ontario offers a Health Spending Account (HSA) which is an allotment of funds provided by LAO for health and dental expenses, above what the regular plan provides.
Added 18 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
AB · Edmonton, AB
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 18 mins ago
CC
Account Manager
Carlton Cards
Mississauga, ON
- Contract
The Account Manager will contribute to Carlton Cards’ success by championing business growth and development of core strategic partnerships within assigned accounts. This is a sales…
Added 32 mins ago
S
Study Abroad Coordinator
SAIT
Calgary, AB
- Temporary
The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services,…
Added 32 mins ago
LN
Office Assistant
Loopstra Nixon LLP
Toronto, ON
- Full-time
Keep the Office Services Manager informed of operational issues or workplace concerns and recommend practical solutions where appropriate.
Added 32 mins ago
B
Regional Director of Trust - Prairies
BMO
Calgary, AB · CALG
- Full-time
…Provides technical expertise for all aspects of Trust & Estate account management and administration to ensure compliance. Works collaboratively within the branch and the regional team as…
Added 32 mins ago
Manager, Take to Market - Tangerine
Scotiabank
ON · Toronto, ON
Drive sustained and profitable revenue growth through the planning, development and delivery of acquisition and customer engagement marketing programs for Tangerine. As a member of the…
Added 32 mins ago
Manager, Business Management
Hydro One Networks Inc
Toronto, ON
Work closely with a variety of groups within the Company on several aspects of the annual program development and delivery function, including investment plan, business plan, budget,…
Added 32 mins ago
N
IP ODM/JDM Procurement Manager
Nokia
Ottawa, ON
- Full-time
As an ODM/JDM Procurement Manager, you will serve as the commercial and strategic procurement lead for outsourced hardware development and manufacturing programs. You will engage early with…
Added 32 mins ago
IF
Business Development, Account Manager
Intact FC
Calgary, AB
- Full-time
We’re looking for a Business Development Account Manager to join our team in the Calgary, AB office.
Added 47 mins ago
BH
AI Customer Growth Manager
Bask Health
Remote, Canada
- Full-time
- Remote
We're looking for an AI Customer Growth Manager who combines commercial experience, an entrepreneurial mindset, and hands-on AI proficiency to identify new revenue opportunities and drive…
Added 47 mins ago
EE
Technical Sales Manager
Eclipse E-Line Services Inc.
Calgary, AB
- Full-time
Eclipse E-Line Services Inc. is seeking a Technical Sales Manager with strong cased-hole wireline knowledge and the ability to lead, develop, and hold a sales team accountable.
Added 47 mins ago
SC
Account Manager- Packaging
Spicers Canada
Richmond, BC
- $60,000 to $85,000 CAD / year
- Full-time
We are currently looking for a full-time Account Manager, Packaging and Facility Solutions located in Richmond, British Columbia, reporting to the Sales Director Packaging & Facility…
Added 47 mins ago
SP
Compensation Advisor
Surrey Police Service
Surrey, BC
- $115,640 to $136,047 CAD / year
- Full-time
…matching, generous vacation entitlements, and ongoing professional development. Employees benefit from short-term and long-term disability coverage, and travel and life insurance. SPS also…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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