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Added 2 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Identify and maintain the best e-platform to store and provide easy employee access to all policies, procedures, and business practices.
Added 2 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 2 mins ago
O
Principal Software Developer
OpenText
Waterloo, ON
- Full-time
…for ingestion, classification and extraction of content from business documents using a variety of techniques including OCR, machine learning for integration into cloud and on-premise…
Added 2 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
…comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community…
Added 2 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…Aldergrove. Join a well-established clinic and get mentorship and business coaching. The team of dedicated staff have a passion for serving Aldergrove residents, but we need support.…
Added 2 mins ago
B
Pharmacy Technician
Brunel
Calgary, AB
- Full-time
…organizations. Technicians will receive structured training and ongoing development within a collaborative and supportive team…
Added 2 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…Management, ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key…
Added 2 mins ago
M
Android Software Engineer
MANNARINO
Montreal, QC
- Full-time
The MANNARINO culture is focused on high quality, hard work, professionalism and teamwork within a highly respectful, motivating atmosphere geared towards long-term business growth.
Added 2 mins ago
CO
Supervisor Technical Services Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
Supporting City staff and external contractors with the development of Work Order Safety Plans prior to initiating any maintenance work.
Added 2 mins ago
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Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
…modify dynamically based on changing cost models, capacity or business…
Added 2 mins ago
CO
IT Business Analyst
City of St. Albert
St. Albert, AB
- $86,055.32 to $105,914.9 CAD / year
- Temporary
The City of St. Albert is recruiting an individual to join our Information Technology department as an IT Business Analyst. Reporting to the Manager, IT Projects and Business Relationship…
Added 2 mins ago
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Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
Managing and measuring HSEQ program performance to achieve targeted business outcomes and continuous improvement objectives.
Added 2 mins ago
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CSA Field Engineer & QA - Fort McMurray
MA (Montreal Associates)
Fort McMurray, AB
- Contract
Help contractors interpret drawings and specifications and support the development of work packages and field-issued scopes.
Added 2 mins ago
SS
License Owner, Vancouver
Stranger Soccer
Vancouver, BC
- Full-time
An entrepreneurial mindset and desire to build a business
Added 2 mins ago
EA
Project Controls Manager
Eclipse Automation
Cambridge, ON
- Full-time
Foster the development of a culture reflective of the core values of the business
Added 2 mins ago
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Mechanical BMG Supervisor
Tenaris
Sault Ste. Marie, ON
- Full-time
8hr Days – with flexibility based on business needs.
Added 2 mins ago
BL
Microsoft Dynamics 365 Developer 6 to 12 Month Contract
Belmont Lavan
Canada
- Contract
The successful candidate will work closely with solution architects, functional consultants, business analysts, and technical teams to deliver scalable, high-quality D365 solutions that…
Added 2 mins ago
BL
Microsoft Dynamics 365 Finance & Operations (D365 F&O) Functional Consultant
Belmont Lavan
Canada
- Full-time
The successful candidate will work closely with business stakeholders, solution architects, technical consultants and development teams to understand business requirements, translate them…
Added 2 mins ago
H
Senior/Staff DevOps Engineer
Hushmail
Canada
- Full-time
You are an experienced engineer who is comfortable working across software development, infrastructure, and production operations.
Added 2 mins ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
Guide development teams on extensions, customisations, workflows, business rules, and platform capabilities
Added 2 mins ago
C&
Global Privacy Analyst
Crawford & Company
Canada
- Full-time
A positive, proactive, and pragmatic approach to problem-solving, with a focus on developing practical, business-minded solutions.
Added 2 mins ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON · North York, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 2 mins ago
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Solutions Architect
Zazz
Canada
- Full-time
Zazz is a software development firm. We design and build custom mobile apps, web platforms, and software, and provide IT staff augmentation, for clients across the US and Canada.
Added 2 mins ago
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Graduate Economics Advisory Consultant (Available 2027)
Arup
Toronto, ON
- Full-time
Support the Advisory team in the development of proposals and other business development materials
Added 2 mins ago
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Manager, Processing
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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