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Added 11 mins ago
A
New Accounts Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
Provide administrative support/coverage for our fee-based business lines, including ongoing maintenance of accounts in our various fee-based programs and the generation and posting of the…
Added 11 mins ago
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Technical and Regulatory Specialist
Veolia | North America
Ottawa, ON
- Full-time
…modify dynamically based on changing cost models, capacity or business…
Added 11 mins ago
DV
Business Development Manager – North America
DBM Vircon
Canada
- Full-time
The Business Development Manager – North America will play a key role in growing DBM Vircon’s steel detailing business across North America. The role supports Accelerate, our…
Added 11 mins ago
B
Planning Manager
Brunel
Mississauga, ON
- $120,000 to $190,000 CAD / year
- Full-time
Brunel is seeking an experienced Planning Manager to lead the planning and scheduling function across complex projects, programs, or portfolios. This position will oversee schedule…
Added 11 mins ago
S&
Total Rewards Analyst
SGS & Co
Canada
- $61,000 to $71,000 CAD / year
- Full-time
Support annual compensation processes, including merit, salary review, incentive planning, budgeting, eligibility validation, modelling, data audits, manager tools, and reporting.
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Nanaimo, BC
- Full-time
Being part of a family-owned business committed to the community
Added 11 mins ago
BP
Asset Finance and Securitization Summer Analyst
BNP Paribas
Montreal, QC
- Internship
Assist primary or secondary credit / portfolio manager on Aviation or Project Finance focused transactions such as gas-fired merchant power plants, renewable energy assets (hydro, wind,…
Added 11 mins ago
IG
Sr Financial Analyst / Associate Finance Manager
Insight Global
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
We are seeking a Senior Financial Analyst / Associate Finance Manager-level professional to support a Direct Fulfillment and customer delivery organization.
Added 11 mins ago
2S
Influencer Campaign Manager
24 Seven Talent
Toronto, ON
- $38 to $44 CAD / hour
- Contract
We are seeking a freelance Campaign Manager to oversee the planning, execution, and optimization of creator-led and social media campaigns. In this role, you will collaborate with clients,…
Added 11 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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T
Investment Management Rotational Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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B
Product Manager
Bevertec
Toronto, ON
- $90 to $95 CAD / hour
- Contract
· Ability to build alignment across diverse business and technical stakeholders.
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T
Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 11 mins ago
S
Temporary Floral Manager @ Quadra Location
Sobeys
Victoria, BC
- Temporary
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
T
iOS Developer
Tookli
Mascouche, QC
- Full-time
…infrastructures. Its flagship product, the Open Innovation Cluster Manager (OICM), orchestrates complex AI tasks efficiently and scales seamlessly for enterprise AI applications. The…
Added 11 mins ago
TM
Manager External Reporting – 18 months
The Mason Group - Strategic Search Partners
Toronto, ON
- $100,000 CAD / year
- Contract
We’re partnering with a well-established public company to hire a Manager External Reporting Accountant for an 18-month contract with a strong possibility of becoming permanent.
Added 11 mins ago
GD
DYNAMITE - Sales Team Leader FT - Lime Ridge Mall
Groupe Dynamite, Inc Garage
Hamilton, ON
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 11 mins ago
UO
Intermediate Analyst, Financial Planning and Reporting
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Senior Manager of Financial Planning and Reporting, the Intermediate Analyst, Financial Planning and Reporting acts as a resource person for financial planning by carrying…
Added 11 mins ago
UO
Intermediate Analyst, Financial Planning and Reporting
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Senior Manager, Financial Planning and Reporting, the Intermediate Analyst, Financial Planning and Reporting acts as a resource person for financial planning by carrying…
Added 11 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Truro, NS
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to…
Added 11 mins ago
MarTech Operations Lead
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Support the product manager in gathering business requirements from channel managers and translate into technical requirements for either internal or vendor roadmaps.
Added 11 mins ago
Sales Manager
Reliance Home Comfort
Oshawa, ON
By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 11 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Newmarket, ON
Established brand with strong credibility among business owners
Added 11 mins ago
CH
Part-time- Receptionist - Willowbend Retirement
Claridge Homes
Ottawa, ON
- Part-time
Knowledge of business equipment and computer applications, such as MS Office, data entry, etc.

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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