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Added 14 mins ago
E
Senior Civil / Municipal Engineer
EXP
Calgary, AB
- Full-time
Serve as project manager and/or senior technical lead on multidisciplinary assignments.
Added 14 mins ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
Partner with the Academic Operations Manager to develop and manage communication, support, and reporting frameworks for sponsored students.
Added 14 mins ago
People Advisor
GHD Group Pty Ltd
Montreal, QC
Responsibilities describe the typical accountabilities and scope of work for this job, while recognising that individual objectives are set with the manager and may vary over time.
Added 14 mins ago
Tooling Engineering Operations Supervisor
Westinghouse Electric Company, LLC
Burlington, ON
…products. We must incorporate innovation into all aspects of our business to drive greater efficiency, create greater growth and strengthen our…
Added 14 mins ago
TH
Senior Advisor | Temporary Full time | CVH | Financial Planning
Trillium Health Partners
Toronto, ON
- Full-time
Reporting to the Manager, Corporate Strategy & Planning, the Senior Financial Advisor will build, design, coordinate, analyze, and drive corporate financial initiatives for organizational…
Added 14 mins ago
TH
Project Manager I (Full-Time) - CVH PRCC Admin
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Cancer Screening, Primary Care and Prevention and Diagnostic Imaging, the Project Manager for the Regional Cancer Program will provide regional process monitoring…
Added 14 mins ago
TH
Property Manager/Property Coordinator
The HR Pro
ON · Waterloo South, Ontario
- Full-time
Run a regular operations meeting with the General Manager and Maintenance Manager
Added 14 mins ago
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Buyer
Telecon
Moncton, NB
- $60,000 to $65,000 CAD / year
- Full-time
College or university degree in business administration, with a specialization in operations management, or any combination of education and/or experience deemed relevant;
Added 14 mins ago
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Performance Manager
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
Experience working in the automotive industry, with a strong understanding of dealership operations and dealer business needs.
Added 14 mins ago
EE
Technical Sales Manager
Eclipse E-Line Services Inc.
Calgary, AB
- Full-time
Eclipse E-Line Services Inc. is seeking a Technical Sales Manager with strong cased-hole wireline knowledge and the ability to lead, develop, and hold a sales team accountable.
Added 14 mins ago
GM
bakery manager - retail
Grey Matlock Bakery
Mississauga, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 14 mins ago
XS
Fixed Wing Technology Specialist
Xcalibur Smart Mapping
Ottawa, ON
- Full-time
Safety, efficient operations and exceptional data quality are the foundation on which the company operates and underpin the key values of the company.
Added 14 mins ago
TI
Account Manager, Digital Marketing
The Influence Agency
Toronto, ON
- Full-time
We’re looking for a strategic, results-driven, and relationship-focused Account Manager to join our team! At our agency, this role is referred to as Client Success Manager, and it’s…
Added 14 mins ago
MS
Contracts Manager
ML6 Search + Talent Advisory
Mississauga, ON
- Full-time
…teams across construction, design, product development and operations to challenge existing practices, assess alternative materials and building solutions, and ensure purchasing decisions…
Added 30 mins ago
Performance Manager
AutoTrader.ca
Toronto, ON
Experience working in the automotive industry, with a strong understanding of dealership operations and dealer business needs.
Added 30 mins ago
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Supervisor, Production Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $116,377 CAD / year
The Supervisor, Production Operations is responsible for all aspects of a specific business unit within a Solid Dose Production facility, including ensuring that all work is performed in…
Added 30 mins ago
NC
Member Advisor 2
Northern Credit Union
Kenora, ON
- Full-time
Reporting to the Branch Manager, the Member Advisor 2 will be responsible for marketing the organization’s products and services within clearly defined policies and procedures. This key…
Added 30 mins ago
FB
Central - Assistant Manager - Inventory Control - Contract
Farm Boy Inc.
Mississauga, ON
- Contract
…and provide timely information to support effective kitchen operations and informed business decisions. Here are some of the other ways you’ll help us stand…
Added 30 mins ago
T&
Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
We are seeking a highly skilled & experienced Manager - Finance & Reporting to join our team in Toronto, Canada office.
Added 30 mins ago
FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
…tier-two, or leading boutique firm, with a track record of leading operations strategy, business transformation, or value chain reinvention engagements. Ideally at the Senior Manager or…
Added 45 mins ago
Procurement Manager
PagerDuty
Toronto, ON
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 45 mins ago
IT Project Manager
Canada Cartage Group of Companies
Mississauga, ON
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 45 mins ago
Corporate Store Key Holder
Bulk Barn
Kitchener, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 45 mins ago
Corporate Store Key Holder - Temporary
Bulk Barn
North Bay, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 45 mins ago
Corporate Store Key Holder
Bulk Barn
Thornhill, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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