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Administration Manager
Optima Living
Surrey, BC
- $27 to $29 CAD / hour
- Part-time
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human…
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Retail Store Team Leader PT - Chinook Centre, Calgary
the LEGO Group
Calgary, AB · Retail Store Chinook Ctr
- Part-time
The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. We are looking…
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Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
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Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Strathroy, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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(CAN) Pharmacy Assistant
Walmart
Victoria, BC
- Full-time
5. General Housekeeping, stocking Prescription filling supplies (Vials, labels, bags), keeping the dispensary clean, organized and neat, maintaining clean/safe work environment as part of…
Added 15 mins ago
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Implementation Manager
DHL (Supply Chain)
Calgary, AB
- Full-time
Provides support to the General Manager and Operations team.
Added 15 mins ago
CSSR3
UFA Co-operative Ltd.
Grande Prairie, AB
Reporting to the Store Manager or Assistant Store Manager, the Customer Sales & Service Representative (CSSR) delivers exceptional customer service while supporting the sale of agricultural…
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Trader (1832 Asset Management)
Scotiabank
Toronto, ON
…providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions, foundations, endowments and…
Added 15 mins ago
Advisor Associate - Hamilton
Scotiabank
Hamilton, ON
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 15 mins ago
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General Manager
Chipotle
Edmonton, AB
- Full-time
Chipotle is growing fast – we’re opening a restaurant almost every day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and…
Added 15 mins ago
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Senior Specialist - Project Manager
Parkland Corporation
Calgary, AB
- Full-time
The Lead Specialist - Project Manager is a senior-level delivery leader representing the IT PMO Shared Services team. This role leads complex, cross-functional technology and business…
Added 15 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Caistor Centre, ON
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 15 mins ago
Account Manager Southern Alberta
Simplot
Cardston, AB
…products and consultative services. The role is led under the general direction of the Market Manager, who provides support and leadership to all Crop Advisors within specifically…
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Registered Nurse (N2) - Surgery - L2/B2/NFA/PAC
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 15 mins ago
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Photo Lab / Casual
London Drugs Limited
Medicine Hat, AB
- Other
Maintaining equipment under the direction of the Photo Lab Manager.
Added 15 mins ago
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Personal Lines Account Manager
Sauce Recruitment Corp.
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
Added 15 mins ago
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Operations Manager
Hays
Victoria, BC
- $130,000 to $165,000 CAD / year
- Full-time
Reporting directly to the General Manager, the Operations Manager will oversee the day-to-day operations of multiple civil construction projects and support strategic planning, resource…
Added 15 mins ago
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Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 30 mins ago
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Warehouse Associate
Foundation Building Materials
Calgary, AB
- Other
High school diploma, general education degree (GED), or equivalent work experience and/or training
Added 30 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
…deviations, tracks vendor trends, and reports issues to the Vendor Manager. Participation in large loss committee meetings may be required to provide valuable insights on industry/market…
Added 30 mins ago
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Aircraft Serviceman
Cargojet
Hamilton, ON
- Full-time
Under the general direction of the Manager, Facility Maintenance & Aircraft Servicing and or Duty Managers the successful applicant will assist with the grooming and maintenance of…
Added 30 mins ago
Reliability Maintenance Manager
Smurfit Westrock
Guelph, ON
The Reliability Manager is responsible for providing expertise and leadership to the service and maintenance staff while ensuring the safe maintenance, repair or replacement of Smurfit…
Added 30 mins ago
Maintenance Millwright 433A
Smurfit Westrock
Toronto, ON
…Shifts rotate weekly. The position reports to the Maintenance Manager. Starting wage for a certified Millwright is $44.37. Shift premiums for…
Added 30 mins ago
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Unit Manager
Havergal
Montreal, QC
- Full-time
Recruit, hire, schedule and perform general administrative duties.

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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