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Added 9 mins ago
WC
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart Canada
Surrey, BC
- Full-time
…freight. This position needs to work closely with the site General Manager, stores, and the national inbound…
Added 9 mins ago
AS
Associate General Manager
Amica Senior Lifestyles
Toronto, ON · North York, ON
- Full-time
A day in the life of an Associate General Manager:
Added 9 mins ago
M
Senior Project Manager
Multiplex
Toronto, ON
- Full-time
The Senior Project Manager is responsible to manage the project team and oversee all administrative functions and duties on all types and sized projects/scopes. This includes managing…
Added 9 mins ago
M
Project Manager
Multiplex
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Added 9 mins ago
BS
Assistant General Manager
Browns Socialhouse Tsawwassen
Tsawwassen, BC
- $48,000 to $55,000 CAD / year
- Full-time
Reporting to the General Manager, and working with the Head Chef, you will be responsible for the management of all aspects of the restaurant, executing flawless dining experiences for our…
Added 9 mins ago
SP
Reception & Donations Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Answer, screen, and direct incoming digital /non digital quires, manage the reception area, and provide general information or redirect inquiries as appropriate.
Added 9 mins ago
CI
Corporate Law Clerk
Cartel Inc.
Mississauga, ON
- Full-time
Manage business name, general partnership, and limited partnership registrations and renewals.
Added 9 mins ago
Water Treatment Plant Operator Class II
City of Quinte West
Quinte West, ON
The position is responsible for making recommendations to the Manager of Water and Wastewater Services and/or the ORO-WTP/WWTP regarding the general operation, repairs and maintenance of…
Added 9 mins ago
Dispensing Technician
Duha Color Services
Winnipeg, MB
The Dispensing Technician reports directly to the Color Manufacturing Manager and is responsible for preparing production batches and wet samples for color formulations within a controlled…
Added 9 mins ago
Sheeter Operator
Duha Color Services
Winnipeg, MB
The Coating Sheeter Operator works under the Department Manager and Coating Team Leader. The Sheeter Operator is responsible for setting up and monitoring the application of color to paper…
Added 9 mins ago
T
Residential Claims Adjuster, AMF licensed, Bilingual (Eng./Fre.)
TD
Ottawa, ON · Montreal, QC
- Full-time
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national…
Added 9 mins ago
T
Investment Management Rotational Analyst
TD
Toronto, ON
- Full-time
Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
Added 9 mins ago
Supervisor Child & Youth ID #1666
YMCA of Simcoe/Muskoka
Wasaga Beach, ON
Develop a departmental operating budget in cooperation with the General Manager.
Added 9 mins ago
SR
Road Mechanic - Level 2
Sunbelt Rentals, Inc.
Toronto, ON
- Full-time
…the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we…
Added 9 mins ago
RS
Team Leader 35 Hours/Week
Rocky Support Services Society
Rocky Mountain House, AB
- Full-time
Monitoring and reporting on the general health and wellness of those individuals under their care and be responsible for the prescribed procedures set by a health care professional.
Added 9 mins ago
M
System Support Logistics Technician
Medavie
Dartmouth, NS · NS Fleet Dartmouth
- Full-time
Reporting to the Manager of Logistics & Materials Management the System Support Technician Logistics (SSTL) is a key part of a team that provide all EHS system logistical support…
Added 9 mins ago
H
Manager Trainee
Hertz
Abbotsford, BC
- Full-time
We are looking for a Full Time Manager Trainee with a passion to drive customer satisfaction while being the brand ambassador. If this is you and you’re ready for your next destination then…
Added 9 mins ago
FH
Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Burnaby
Fraser Health
Burnaby, BC
- Part-time
Reporting to the Manager, Clinical Operations or designate, this position provides administrative day-to-day support to the Urgent Primary Care Centre (�UPCC� or �Centre�), and as the first…
Added 9 mins ago
Recruitment and Outreach Advisor (App. D/Temp. Assignment: December 2026 - December 2027)
Mohawk College
Hamilton, ON
Reporting to the Manager, Student Recruitment and in support of the college’s strategic enrolment objectives, the Recruitment & Outreach Advisor plays a key role in the execution of the…
Added 23 mins ago
BP
Retail HR Manager
Bass Pro Shops
Calgary, AB
- Full-time
The Human Resources Manager is a key leadership role in the retail store and responsible for recruitment, onboarding, employee relations, performance management, employee engagement,…
Added 23 mins ago
RC
Project Manager - Bedford NS
rcs Construction
NS · Bedford, Nova Scotia
- Full-time
Our Projects team is growing here at rcs construction. We are on the lookout for a Project Manager to join our team based in our Bedford office. Are you seeking to gain experience in a fun,…
Added 23 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 23 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 23 mins ago
HP
372-26 Building Support Services - HVAC, Facilities Management, Full-Time, Stratford (Alliance Wide)
Huron Perth Healthcare Alliance
Stratford, ON
- Full-time
…Memorial Hospital, Seaforth Community Hospital and Stratford General…
Added 23 mins ago
HI
Insurance Advisor, Mobile Auto
HUB International
Richmond, BC
- Full-time
…administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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