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Added 1 min ago
DW
Maintenance Technician- III
Durabuilt Windows & Doors
AB
- Full-time
Maintain clean, organized work areas and perform all duties within training, qualifications, and authorization.
Added 1 min ago
B
Private Wealth Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…unofficial copy of your academic transcript. By applying for this general posting, you will be considered for a number of different student opportunities across multiple locations. If you…
Added 1 min ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
Ottawa, ON
- Full-time
Reports to Asset protection Specialist Supervisor or District Asset Protection Manager
Added 1 min ago
TH
Merchandising Associate Part Time - HAMILTON MTN
The Home Depot
Hamilton, ON
- Part-time
…departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong…
Added 1 min ago
A
Intermediate Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Cost Estimating Manager, the Intermediate Cost Analyst is responsible for developing and maintaining cost and economic models supporting new nuclear development projects,…
Added 1 min ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Rosthern, SK
- Part-time
Job Description: Under the direction of the Manager, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 1 min ago
U
U-Haul Moving Center General Manager
U-Haul
Toronto, ON · Scarborough, Ontario
- Full-time
…person to manage one of our moving and storage centers. As General Manager you will be responsible for keeping your center profitable and efficient by hiring effective staff, keeping track…
Added 1 min ago
CH
Inventory Coordinator
Cardinal Health
Mount Pearl, NL · Canada-Mount Pearl
- Full-time
…communicates the root cause and resolution to the Supervisor, Manager, and other internal stakeholders as necessary to minimize future…
Added 1 min ago
B
Aircraft Avionics Technician (CH147F)
Boeing
Calgary, AB · Vancouver, BC · Winnipeg, MB · Mississauga, ON · Ottawa, ON · Petawawa, ON · Toronto, ON · CAN - Petawawa, Canada
- Full-time
Inspects components and verify repairs for flight worthiness requirements. Oversees training. Works under general direction.
Added 16 mins ago
R
Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
…across Canada. As a key part of the leadership team, the Finance Manager is critical to our team’s ability to deliver accurate, timely and relevant financial information to drive business…
Added 16 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Rosthern, SK
- Full-time
Job Description: Under the direction of the Manager, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 16 mins ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK
- Full-time
…system start-up/check-out, certification, and related customer training on assigned security projects including small to large projects that vary in complexity, servicing and supporting…
Added 16 mins ago
NC
Receptionist
Neighbours Community Homes
Toronto, ON
- Temporary
The position reports to the Manager, Tenancy Services. The Receptionist represents the organization to people who call or visit the office. The Receptionist is often the first contact…
Added 16 mins ago
Scheduling Clerk - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of a Team Manager within the Home Care Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff*…
Added 16 mins ago
General Duty Nurse (N2) - Women's Float Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 16 mins ago
MANAGER STANDARDS & INNOVATION
City of Toronto
Toronto, ON
…through development and implementation of policies, standards, training, new technology and new programs on a citywide basis for the Parks Branch. The position implements, monitors and…
Added 16 mins ago
UH
Administrative Assistant III
University Health Network
Toronto, ON
- Full-time
…and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 16 mins ago
UH
Social Medicine Patient Support Representative
University Health Network
Toronto, ON
- Full-time
…and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 16 mins ago
UH
Patient Relations Advisor
University Health Network
Toronto, ON
- Contract
…and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 16 mins ago
UH
Administrative Assistant II, Medical
University Health Network
Toronto, ON
- Full-time
…and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 32 mins ago
SM
General Support Worker - Line 4
St. Michael's Health Group
Edmonton, AB
- Part-time
We are currently recruiting for a caring and dedicated General Support Worker to join our team.
Added 32 mins ago
TC
Public Health Inspector
The Corporation of the County of Lambton
Point Edward, ON
- Full-time
Interpret results and take necessary action including clearing critical decisions with the Supervisor, Manager, and/or Medical Officer of Health
Added 32 mins ago
TC
Registered Dietitian
The Corporation of the County of Lambton
Sarnia, ON
- Full-time
Facilitate workshops, training sessions, community events, and hands-on learning opportunities that empower individuals and groups to make informed decisions about their health.
Added 46 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 46 mins ago
Temporary Floral Manager @ Quadra Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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