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Added 10 mins ago
M
Food Service Worker Casual
Maquise
Aldergrove, BC
- Part-time
Perform general cleaning duties; remove trash and garbage to designated areas.
Added 24 mins ago
SD
Communications Coordinator / Coordonnateur(trice) des communications
Sport Dispute Resolution Centre of Canada / Centre de Règlement des Différends Sportifs du Canada
Canada
- Full-time
…à la mise à jour du site Web, à la veille médiatique, à la production de rapports et à la coordination administrative afin de promouvoir les programmes, les services et les initiatives du…
Added 24 mins ago
CK
General Labourer
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
Production and Transportation – No additional requirements
Added 24 mins ago
AI
Oracle EBS Developer
Apptoza Inc.
Toronto, ON
- Contract
Support testing, deployments, performance tuning, and production issues.
Added 24 mins ago
EG
Career Opportunities: Fuel Bay Attendant (1693)
Equinox Gold Corp.
Grand Falls-Windsor, NL
- Full-time
…The mine achieved first gold in September 2025 and commercial production in November 2025 and, when operating at full capacity, will be the largest gold mine in Atlantic Canada and a…
Added 25 mins ago
NR
Analyste fonctionnel SAP
Norton Rose Fulbright
Montreal, QC
- Full-time
…has primary responsibility for Record to Report, including General Ledger, Fixed Assets, Controlling, period-end close, financial reporting, postings, reconciliations, and…
Added 25 mins ago
NR
Analyste fonctionnel SAP
Norton Rose Fulbright
Toronto, ON
- Full-time
…has primary responsibility for Record to Report, including General Ledger, Fixed Assets, Controlling, period-end close, financial reporting, postings, reconciliations, and…
Added 25 mins ago
MC
Senior Accountant with strong experience using Microsoft Dynamics GP (Great Plains).
Multinational Corporation
Mississauga, ON
- Full-time
Reconciliations & Compliance: Perform general ledger, bank, and balance sheet account reconciliations. Prepare HST and regulatory filings, and coordinate external audits.
Added 25 mins ago
KT
Administrator, Okanagan Truck & Fabrication
Kal Tire
Vernon, BC
- Full-time
…Fabrication, including administration and billing, purchasing, production scheduling, shipping and receiving. This role works with the Manager to keep daily operations efficient and…
Added 25 mins ago
VC
Junior HR & Systems Specialist
Valsoft Corporation
Montreal, QC
- Full-time
Support employees across the Group's portfolio companies on day-to-day HR questions - policies, leave, and general processes - escalating more complex matters as needed.
Added 25 mins ago
C
Digital Reporter-Editor (French Services) (On Site)
CBC/Radio-Canada
Ottawa, ON
- Full-time
Under the responsibility of a senior editor, you will be responsible for covering general news in the Ottawa and Gatineau region.
Added 40 mins ago
Food Safety Team Member – General Labor (Night) - Mississauga, ON, Canada
Fortrex
Woodbridge, ON
…the highest standards of cleanliness and safety in our food production processes. If you are committed to maintaining a safe and sanitary environment, apply now to contribute to our mission…
Added 40 mins ago
QF
Assistant Deli Manager (Harewood)
QUALITY FOODS
Nanaimo, BC · Harewood - Nanaimo BC
- Full-time
As part of your duties, you will be responsible for merchandising as well as helping lead a team of production workers, dishwashers, deli staff and our restaurant team. Other general duties…
Added 55 mins ago
WC
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart Canada
Surrey, BC
- Full-time
…freight. This position needs to work closely with the site General Manager, stores, and the national inbound…
Added 55 mins ago
M
Senior Project Manager
Multiplex
Toronto, ON
- Full-time
Added 55 mins ago
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Project Manager
Multiplex
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
Added 55 mins ago
General Labourer – Manufacturing
Duha Color Services
Winnipeg, MB
Perform other general production duties as required.
Added 55 mins ago
Dispensing Technician
Duha Color Services
Winnipeg, MB
The Dispensing Technician reports directly to the Color Manufacturing Manager and is responsible for preparing production batches and wet samples for color formulations within a controlled…
Added 55 mins ago
Sheeter Operator
Duha Color Services
Winnipeg, MB
…up and monitoring the application of color to paper in the production process, ensuring production requirements are met and any issues are communicated effectively. Follow all safety…
Added 1 hour ago
T
Workday Developer
Telesat
Ottawa, ON
- Full-time
Assist in configuring and maintaining core financial and HCM business processes (including general ledger, cost centers, financial controls, and compensation/advanced comp structures).
Added 1 hour ago
S
Intern, Facilities Maintenance (4 Months)
Seaspan
North Vancouver, BC
- Full-time
General knowledge on predictive techniques as vibrations, thermography, oil Analysis, etc.
Added 1 hour ago
SE
Parts Technician
Source Energy
AB · Northern Sunrise County, AB
- Full-time
Perform other general functions as may be requested;
Added 1 hour ago
HI
Insurance Advisor, Mobile Auto
HUB International
Richmond, BC
- Full-time
You’ll set and adhere to production budgets, including ICBC Autoplan and Private Auto Sales production.
Added 1 hour ago
1K
Controller
100 Kellogg Lane
London, ON
- Full-time
· Oversee AP, AR, payroll, and general accounting functions
Added 1 hour ago
QM
Contrôleur adjoint / Assistant Controller
Quantum Management Services Ltd.
Montreal, QC
- $80,000 to $90,000 CAD / year
- Full-time
Nous recherchons un contrôleur adjoint pour soutenir les fonctions de comptabilité et de production de rapports financiers, en mettant particulièrement l'accent sur la clôture de fin de…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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