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Added 2 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Nurture all inbound leads through to qualification for Lightspeed’s inside sales team;
Added 2 mins ago
D
Strategist, Shopping & Marketplace (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
Comfort working inside a consultative sales motion and contributing to audit and proposal work
Added 2 mins ago
D
Account Strategist, Commerce (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
Comfort working inside a consultative sales motion and contributing to audit and proposal work
Added 2 mins ago
UT
U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Added 2 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
Align Ataccama sales leadership and account teams with partner counterparts on target accounts, pipeline and deal strategy
Added 2 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
Align Ataccama sales leadership and account teams with partner counterparts on target accounts, pipeline and deal strategy
Added 2 mins ago
RJ
Conseiller de vente - Boutique Rolex / Sales Advisor - Rolex Boutique
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Montreal, QC
- Full-time
Step into a world of timeless elegance. Raffi Jewellers proudly unveils a new Rolex Boutique, located inside Royalmount Shopping Centre in Montreal, designed to offer a world-class luxury…
Added 17 mins ago
TM
Customer Service Representative
thyssenkrupp Materials NA
Concord, ON
- Full-time
1–3+ years of experience in a customer service, inside sales, or order management role
Added 17 mins ago
IS
Inside Sales - Academic Intake Specialist
IHE School - Interior Heavy Equipment Operator School
Calgary, AB
- Full-time
The role requires strong communication skills, attention to detail, consultative sales ability, and a genuine desire to help others succeed.
Added 17 mins ago
SB
Trade Marketing Manager (West)
Sleeman Breweries Ltd.
Delta, BC · Vancouver, BC
- Full-time
…marketing plans across brands in the market, partnering with Sales and National Brand Managers to support strong execution, brand performance, and continuous…
Added 17 mins ago
EE
B2B Inside Sales / Customer Service Rep
Express Employment Professionals - Red Deer, AB
Lacombe, AB
- Full-time
Previous B2B customer service, account management, inside sales, or sales support experience is essential for this position.
Added 17 mins ago
TH
Merchandising Associate Part Time - HAMILTON MTN
The Home Depot Canada
Hamilton, ON
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 32 mins ago
LE
Assistant Store Manager - Full Time - Pacific Centre
L'Occitane En Provence
Vancouver, BC
- Full-time
An innovative approach, especially in sales-focused atmospheres.
Added 32 mins ago
Inside Sales Representative
Sonepar
Edmonton, AB
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 46 mins ago
SC
Account Manager- Packaging
Spicers Canada
Richmond, BC
- $60,000 to $85,000 CAD / year
- Full-time
Collaborate with inside sales and cross-functional teams to coordinate efforts and deliver customized solutions to clients;
Added 46 mins ago
LG
Assistant Store Manager - Full Time - Pacific Centre
L'OCCITANE Group (B Corp)
Vancouver, BC
- Full-time
An innovative approach, especially in sales-focused atmospheres.
Added 46 mins ago
RJ
Horloger/Horloger Senior - Watchmaker/Senior Watchmaker
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Montreal, QC
- Full-time
Step into a world of timeless elegance. Raffi Jewellers proudly unveils a new Rolex Boutique, located inside Royalmount Shopping Centre in Montreal, designed to offer a world-class luxury…
Added 1 hour ago
Delivery Driver
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to…
Added 1 hour ago
S
Content Editor
Swoon
Toronto, ON
- Contract
…contract. You’ll be part of a 15-person editorial team working inside a cross-disciplinary Agile squad, writing and editing web pages, emails and digital ads for the bank’s ongoing…
Added 1 hour ago
FK
Planner, Supply Chain
Fresenius Kabi Canada
Toronto, ON
- Full-time
…logistics providers, as well as internal departments such as Sales, Marketing, Regulatory Affairs, Quality Assurance and Customer Service, to ensure that all external and internal customer…
Added 1 hour ago
TH
Merchandising Associate Part Time - HAMILTON MTN
The Home Depot
Hamilton, ON
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 1 hour ago
WC
Inside Sales Representative
White Cap
Nanaimo, BC
- Full-time
Continuously improve sales and product knowledge by active involvement in both inside and outside training.
Added 1 hour ago
WC
Inside Sales Representative
Waste Connections
Parksville, BC
- Full-time
The Inside Sales Representative plays a key role in supporting customers and driving sales growth within the organization. This position involves handling inbound inquiries, providing…
Added 1 hour ago
AA
Store Driver
Advance Auto Parts
Truro, NS
- Full-time
Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
Added 2 hours ago
SP
Commercial Leasing Manager
Southwest Properties
Halifax, NS
- Full-time
…thoughtfully designed building can inspire great things to happen inside and around…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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