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Added 1 min ago
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Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 1 min ago
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Pro Sales Associate Full Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 1 min ago
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Customer Success Manager, North America
tripstack
Toronto, ON
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 1 min ago
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Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
We are seeking a customer-centric Customer Success Manager with strong organizational and communication skills to join our growing B2B team. This is not a sales role - the focus is the…
Added 31 mins ago
Account Manager Southern Alberta
Simplot
Cardston, AB
Work with the Regional Manager and Location Manager to determine target account management responsibilities within location customer base
Added 31 mins ago
QM
gestionnaire de comptes en commerce électronique / E-Commerce Account Manager
Quantum Management Services Ltd.
Montreal, QC
- $78,000 CAD / year
- Full-time
Our client, a growing and innovative consumer products company, is seeking an E-Commerce Account Manager to manage and expand key online accounts across Canada and the United States.
Added 46 mins ago
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Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our…
Added 46 mins ago
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Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
…turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational…
Added 46 mins ago
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Senior Sales Manager
RocketRez
Canada
- Full-time
RocketRez is hiring a Senior Sales Manager to lead our Account Executive team and drive consistent execution, accountability, and new business growth. You'll own the day-to-day leadership…
Added 46 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 1 hour ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Vancouver, BC
Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
Added 1 hour ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
The Inside Sales Representative will play a key role in structuring the sales process. This function includes pricing opportunities through the Vertiv solutions lines, organizing sales and…
Added 1 hour ago
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Home Expert (Part Time - $24/hour)
Article
Vancouver, BC
- $24 CAD / hour
…and delight our customers. You have a proven ability to drive sales and deliver on…
Added 1 hour ago
CE
Superviseur d'atelier de services | Service Shop Supervisor
Castolin Eutectic
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Service Manager, the successful candidate will be responsible for overseeing the day-to-day operations of our service shop, ensuring that repair, fabrication and…
Added 1 hour ago
II
Business Development Manager
i3 International
Richmond Hill, ON
- Full-time
Role Description The Business Development Manager is a full-time, on-site role based in Richmond Hill, ON. This role is responsible for identifying and pursuing new business opportunities,…
Added 1 hour ago
Trade Spend Analyst
ACCO Brands
Mississauga, ON
ACCO Brands is seeking a Trade Spend Analyst to join the North America Finance team reporting to the Finance Manager, Decision Support. This role will support the management and execution…
Added 1 hour ago
HM
Account Executive
Hire Mint
Ottawa, ON
- Full-time
The Account Executive is responsible for meeting or exceeding established revenue targets within their assigned territory by actively hunting new business, managing existing client…
Added 1 hour ago
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Branch Manager, Commercial Insurance
BrokerLink
Ottawa, ON
- Full-time
Work with other Commercial Insurance Manager’s to ensure the quality of services and sales meets expected standards.
Added 1 hour ago
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Senior Portfolio Manager
BMO
Halifax, NS · Nova_Ctr
- Full-time
Facilitates growth for the Bank through business development and management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation…
Added 1 hour ago
EE
Senior Sales Manager - BESS
Envision Energy
Quebec, QC
- Full-time
Proven track record in B2B project sales, business development or key account management within utility-scale BESS, energy storage, power equipment or related energy infrastructure sectors.
Added 1 hour ago
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Business Development Manager – Industrial Services
Aplin
MB · Manitoba, Canada
- Full-time
Manage the sales pipeline: Research prospective accounts, identify key contacts, maintain regular outreach, and manage opportunities from initial introduction through to securing new…
Added 1 hour ago
A
Business Development Manager- Commercial Waste Services
Aplin
MB · Manitoba, Canada
- Full-time
Develop a strong sales pipeline: Research prospective accounts, identify key decision-makers, and maintain consistent sales activity to generate new opportunities and achieve growth targets.
Added 1 hour ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work…
Added 1 hour ago
CE
Superviseur d’atelier de services | Service Shop Supervisor
Castolin Eutectic
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Service Manager, the successful candidate will be responsible for overseeing the day-to-day operations of our service shop, ensuring that repair, fabrication and…
Added 1 hour ago
VV
Business Development Manager - East Canada
Virgin Voyages
Canada
- Full-time
As a Business Development Manager- East Canada, you’ll be front and center with our valued travel agency partners to help them understand Virgin Voyages and to show them how we’re creating…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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