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Added 1 min ago
Quality Control Inspector (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
Reporting to the Manager of Warehouse Operations the QC Inspector will be responsible for the validation of all operational process outputs, inspecting incoming material, in process, and…
Added 1 min ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Nanaimo, BC
Analyze sales results with your manager and come up with innovative solutions to improve them;
Added 1 min ago
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Laboratory Assistant
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
This is an excellent opportunity for individuals who are eager to gain practical laboratory experience, develop technical skills, and explore a variety of career paths within a dynamic…
Added 1 min ago
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Reactor Components Manager
AtkinsRéalis
Mississauga, ON
- Full-time
The Procurement Engineering Reactor Component Manager reports to the Procurement Engineering Technical Director and oversees the timely delivery of pre- and post-order engineering…
Added 1 min ago
A
Engineering Manager Mechanical Engineering, Port Elgin
AtkinsRéalis
Port Elgin, ON
- Full-time
The Engineering Manager Mechanical Engineering, Port Elgin office is responsible for leading a group of Mechanical Design and Process System Engineers executing design or field work for…
Added 1 min ago
T
Associate Product Manager - Residential Locks
Taymor
Delta, BC
- $70,000 to $80,000 CAD / year
- Full-time
Mon-Friday 8:30am-4:30pm (37.5 hrs/wk) or as otherwise agreed with manager
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AI Architect
Yochana
Vancouver, BC
- Contract
Review technical solutions to ensure alignment with architecture standards.
Added 1 min ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Edmonton, AB
- Internship
…Mechanic to join our shop team in Edmonton. Reporting to the Shop Manager, the Journeyperson HD Mechanic is responsible for the maintenance, diagnosis, and repair of our fleet of ready-mix…
Added 1 min ago
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Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
The Learning Solutions Architect is responsible for partnering with the Branch Banking Colleague Capabilities Team to execute on the Branch Banking Learning Plan. The candidate will report…
Added 1 min ago
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Développeur(se) Fullstack Java / React | Full Stack Java / React Developer
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Participer activement aux pratiques Agile et à l'amélioration continue des solutions
Added 16 mins ago
MM
Marsh People and Investments - Strategic Implementation Co-Op - Toronto - Winter 2027
Marsh McLennan
Toronto, ON
- Full-time
…current-state workflows and help design, test, and refine AI-enabled solutions. The role reports to the Strategic Implementation manager, who will provide direction on overall objectives…
Added 16 mins ago
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Sr. IT Manager - IT Application Support
TD
Toronto, ON
- Full-time
…Management to develop and implement lasting and robust technology solutions as well as support the existing application and surrounding…
Added 16 mins ago
Manager & Actuary, Corporate Actuarial (Valuation and Reporting)
Munich Re
Toronto, ON
…have the ability to learn quickly, synthesize and implement solutions, and explain technically challenging concepts to other actuarial teams and senior management. If this sounds like a…
Added 16 mins ago
HA
Engineer - Mechanical
H.H. Angus & Associates Ltd.
Vancouver, BC
- Full-time
…with over 450 employees, we create innovative and sustainable solutions for our clients’ most complex challenges. Our passion is solving problems, innovation is our culture, sustainability…
Added 16 mins ago
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Dispatcher
Waste Management, Inc. (WM)
Calgary, AB
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 16 mins ago
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Regional Director of Trust - Prairies
BMO
Calgary, AB · CALG
- Full-time
Provides high quality sales and service to Trust & Estate clients to deliver an exceptional client experience. Provides technical expertise for all aspects of Trust & Estate account…
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Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Business Banking Analytics is accountable for driving the development, optimization and maintenance of reporting initiatives in line with immediate and long-term business…
Added 16 mins ago
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Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 16 mins ago
Machine Learning Engineer
Scotiabank
Toronto, ON
This role combines people leadership, technical expertise, and strategic execution to deliver scalable, secure, and high-performing solutions aligned with the Bank's technology and business…
Added 16 mins ago
Software Engineer
Scotiabank
Toronto, ON
This role combines people leadership, technical expertise, and strategic execution to deliver scalable, secure, and high-performing solutions aligned with the Bank's technology and business…
Added 16 mins ago
Software Developer and CVR Specialist
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Ottawa, ON
Supporting flight-recorder recovery activities, including crash-damaged recoveries, and collaborating with the FRPC Facility Manager and NRC IT team; and
Added 16 mins ago
Manager, Business Management
Hydro One Networks Inc
Toronto, ON
…the full project life-cycle. Provide leadership, guidance and technical expertise in the management of projects, directing staff, contractors and vendor personnel with respect to execution…
Added 31 mins ago
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Senior Civil / Municipal Engineer
EXP
Calgary, AB
- Full-time
Serve as project manager and/or senior technical lead on multidisciplinary assignments.
Added 31 mins ago
GC
Maintenance Supervisor (Full-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Full-time
Reporting to the Facilities Manager, the Maintenance Supervisor is responsible for providing the maintenance and grounds team with the equipment and physical structure required to…
Added 31 mins ago
People Advisor
GHD Group Pty Ltd
Montreal, QC
That’s why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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