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ST
Performance Marketing Manager
Savvy Talent
Vancouver, BC
- Full-time
Familiarity with SEO, lifecycle marketing, content marketing, or marketing operations
Added 14 mins ago
GeoComply Graduate Rotational Program (Technology)
GeoComply
Vancouver, BC
☐ Technical Support and Operations: solving customer issues fast, and stopping repeats
Added 14 mins ago
GeoComply Graduate Rotational Program (Customer, Growth, and Operations)
GeoComply
Vancouver, BC
☐ Technical Support and Operations: solving customer issues fast, and stopping repeats
Added 14 mins ago
TB
Manager, Strategy
Toronto Blue Jays
Toronto, ON
- Full-time
Support strategic planning for TBJ Business Operations and individual departments (ticketing, marketing & sales, fan experience & concessions, partnerships, and game day operations) by:
Added 14 mins ago
AC
Senior Manager, Guest Communication & Engagement
Armstrong Collective
Vancouver, BC
- Full-time
As a key people leader, the Senior Manager translates business strategy into actionable plans, fosters a high-performing and collaborative team culture, and builds strong partnerships…
Added 14 mins ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 14 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Strathroy, ON
- Full-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 14 mins ago
Manager, Ingredient Strategy
HelloFresh
Toronto, ON
…reality - fast. You will work closely with FSQA, Procurement, Operations, Planning, and Marketing, and you are measured by your ability to move innovation ingredients through that system…
Added 29 mins ago
C
General Manager
Chipotle
Edmonton, AB
- Full-time
…Cultivating a Better World while sharpening your leadership and operations skills along the way. If building teams and growing a business excites you, keep reading to learn…
Added 30 mins ago
QM
gestionnaire de comptes en commerce électronique / E-Commerce Account Manager
Quantum Management Services Ltd.
Montreal, QC
- $78,000 CAD / year
- Full-time
Relevant du directeur du commerce électronique, TI et opérations, vous jouerez un rôle clé dans l'accélération de la croissance numérique, l'optimisation des performances des comptes et le…
Added 30 mins ago
BR
Brand Manager
BarBurrito Restaurants Inc.
Toronto, ON · North York, ON
- Full-time
Reporting directly to the VP of Marketing, the Brand Manager will help lead the brand and translate strategy into programs that drive brand relevance, traffic, transactions and profitable…
Added 44 mins ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, BC
As a Senior Product Manager, you will be a critical part of the PM organization that owns the business model and P&L, prioritization of the product roadmap, customer segmentation and…
Added 44 mins ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Working from priorities set by their group’s Specialist or Manager, they build and maintain site merchandising, content, promotional, and search deliverables, ensuring they are accurate, on…
Added 45 mins ago
R
Senior Sales Manager
RocketRez
Canada
- Full-time
RocketRez powers ticketing, payments and operations for tours, attractions and experiences. We're a revenue partner to our operators: when our operators win, we win. That's our scorecard.…
Added 45 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 59 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
…by being the primary interface between the office and sales operations and the order entry…
Added 59 mins ago
SI
Leasing Specialist
Starlight Investments
Peterborough, ON
- Full-time
Offering a range of investment vehicles across various real estate strategies, we are a developer and asset manager of over 77,000 multi-residential suites and over 9 million square feet of…
Added 1 hour ago
RA
Senior Product Manager - Rewards Strategy, Loyalty & SSO Integrations
Recruit Action inc.
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Collaborate with Product, Engineering, Security, Architecture, Marketing, Operations, and Finance teams to ensure alignment throughout the delivery lifecycle.
Added 1 hour ago
JS
Creative Resource Manager
john st.
Toronto, ON
- Full-time
As a Creative Resource Manager, you will play a pivotal role in ensuring our creative projects are staffed with the optimal mix of talent. You are the central hub of the department, a…
Added 1 hour ago
PC
Operations Manager
Patterson Companies, Inc.
Vancouver, BC · BC - Vancouver - Dental Canada
- Full-time
As Operations Manager with Patterson Dental, you will partner with the Branch General Manager and the Service Manager to develop (and implement) strategies, carry out best practices and…
Added 1 hour ago
Machine Builder Solution Manager
Siemens
Canada
Drive IT/OT integration and support Siemens’ Industrial Operations X strategy by leveraging:
Added 1 hour ago
Assistant Restaurant Manager
Red Robin Canada
Surrey, BC
We’re hiring an Assistant Restaurant Manager to lead busy shifts, coach and develop team members, and help run the day-to-day operations of a high-volume, full-service restaurant.
Added 1 hour ago
B
Branch Manager, Commercial Insurance
BrokerLink
Ottawa, ON
- Full-time
We are looking for a Branch Manager, Commercial Insurance to join our growing team!
Added 1 hour ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 1 hour ago
C
Manager, Business Development
Clearco
Canada
- Full-time
As the BDR Manager you will be responsible for continuing to scale and lead our business development organization. You will be an integral part of the sales leadership team by providing…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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