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Added 2 mins ago
TT
Production Employee - Press Department
TC Transcontinental
Calgary, AB
- Full-time
…known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing.…
Added 2 mins ago
MR
Merchandiser
Match Retail
Thompson, MB
- $30 CAD / hour
- Contract
Added 2 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…you’re looking to grow your Sales career, then this is the position for…
Added 2 mins ago
K
Media Planning Specialist
Klick
Toronto, ON
- Full-time
…sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology…
Added 2 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 2 mins ago
L
Responsable du marketing, Québec/Marketing Lead-Quebec
LexisNexis
Quebec, QC
- Full-time
Êtes-vous passionné(e) par la création de campagnes marketing percutantes qui favorisent la croissance et l'engagement de la clientèle ?
Added 2 mins ago
Community Relations Director
Amica Senior Lifestyles
Pickering, ON
The Community Relations Director is responsible for all sales, marketing and promotional activities related to the awareness and lease of suites within the Community. In this role you will…
Added 2 mins ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
This is a key sales position that will work closely with the Canadian Sales, Marketing, Procurement, Logistics, and meat processing operations teams to support customer growth, product…
Added 2 mins ago
FI
Application Support Analyst/ BSA
FP Inc.
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Experience or strong personal interest in wealth management, personal finance, investing, capital marketing.
Added 2 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
…Projects – Poultry, you will support opportunities identified by marketing teams or the commercial strategy department. You will apply a scientific and rigorous approach while ensuring that…
Added 2 mins ago
RH
Email Marketing Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $45 to $53 CAD / hour
- Contract
As Email Marketing Manager, you will execute and optimize email marketing campaigns that drive customer acquisition, engagement, and retention across the customer lifecycle. Working closely…
Added 17 mins ago
IS
Inside Sales - Academic Intake Specialist
IHE School - Interior Heavy Equipment Operator School
Calgary, AB
- Full-time
Work closely with Marketing, Registry, Student Services, and Operations teams
Added 17 mins ago
MN
Reset Merchandiser
Mosaic North America
Hamilton, ON
- Part-time
…enhance relationships with Store and Department Managers. This position is an excellent opportunity for someone who is looking to work daytime hours, doesn't mind occasional travel, and is…
Added 17 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Nanaimo, BC
Performance bonuses (in-store sales or management position);
Added 17 mins ago
BB
Grant Specialist
Big Brothers Big Sisters of Toronto
Toronto, ON
- Contract
Position Title: Fundraising and Grant Specialist
Added 17 mins ago
DI
AVP, Broker Marketing
Definity Insurance Company
Toronto, ON
- Full-time
Definity Insurance is building a modern marketing organization that strengthens our brand, deepens broker relationships, and supports profitable growth.
Added 17 mins ago
TO
Part-Time Adult Hockey League Convenor
Town of Whitby
Whitby, ON · Iroquois Park Sports Centre
- Part-time
The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.
Added 17 mins ago
B
Bilingual Service Operations Process Coordinator
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science…
Added 17 mins ago
JI
Strategic Partnerships & Business Development Manager
Jumbo Interactive
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 17 mins ago
JI
Senior Manager, Project Management
Jumbo Interactive
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 17 mins ago
SB
Trade Marketing Manager (West)
Sleeman Breweries Ltd.
Delta, BC · Vancouver, BC
- Full-time
…Reporting into the Director, Trade Western Brands, the Trade Marketing Manager, West, you will develop and manage below-the-line marketing plans across brands in the market, partnering with…
Added 17 mins ago
B
Seasonal Retail Sales Assistant
Boomerang
Toronto, ON
- Full-time
This position can be a great fit for someone who enjoys working with people and wants to build confidence in sales. Individuals from retail, hospitality, sport, or customer service…
Added 17 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
AB · Edmonton, AB
- Full-time
This is a field-based position, with the assigned territory as the primary base of operations, reporting to the Regional Sales Manager.
Added 17 mins ago
D|
Demand Planning Manager
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
…data, and market intelligence from Customer, Partnership, and Marketing…
Added 17 mins ago
K
Media Planning Specialist
Klick
Toronto, ON
- Full-time
…sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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