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Added 3 mins ago
YO
Camp Office Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Camp Office Staff provides administrative and customer service support for camp operations. The position coordinates office communications, camper transportation logistics, mail and…
Added 3 mins ago
YO
Camp Office Supervisor
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Camp Office Supervisor manages camp office operations and supports the coordination of camper logistics, communications, registration processes, transportation, and financial tracking.…
Added 3 mins ago
AF
Senior Financial Service Representative - Office 1547
Attain Finance
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- Full-time
…2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me…
Added 3 mins ago
BU
Production and Operations Manager
BE Ultimate Apparel
Vancouver, BC
- Full-time
…and expand into new sports and markets, we're looking for an Operations and Production Manager to coordinate the production and delivery of our apparel. This person will work closely with…
Added 3 mins ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Lead and deliver civil/structural engineering projects across all design phases, ensuring scope, budget, schedule, and quality objectives are met.
Added 3 mins ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
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- Full-time
Lead and deliver civil/structural engineering projects across all design phases, ensuring scope, budget, schedule, and quality objectives are met.
Added 3 mins ago
CP
Fleet Maintenance and Operations Manager
Canada Packers Inc.
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- Full-time
…We are looking for a proactive, hands-on Fleet Maintenance & Operations Manager to launch and lead our newly leased truck and trailer maintenance facility in Landmark,…
Added 3 mins ago
WU
Senior Director, Strategy & Operations
Western University
London, ON
- Full-time
…administrative advisor to the Dean, the Senior Director, Strategy & Operations provides executive leadership for the Faculty's administrative strategy, operations, financial and workforce…
Added 3 mins ago
ON
Maintenance Planner
Ontario Northland
Cochrane, ON
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 3 mins ago
MH
Industrial Coatings & Fireproofing Superintendent
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- Full-time
…industrial coating, surface preparation, and passive fireproofing…
Added 3 mins ago
TM
AVP, Zone Learning & Strategic Initiatives
Toronto Metropolitan University
Toronto, ON
- Full-time
The Office of Zone Learning & Strategic Initiatives leads programming and activities that help students develop innovation skills and mindsets that help open doors after graduation. Our…
Added 3 mins ago
H
Technical Program Manager
HCLTech
Vancouver, BC
- $115,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 3 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 18 mins ago
LC
Department Manager, Joe Fresh Apparel
Loblaw Companies Limited
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- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 18 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
Work Location: On-site at our office in Markham, ON
Added 18 mins ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 18 mins ago
SI
Implementation & Training Specialist
Sofvie Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
…deserves to go home safely at the end of every shift. When operations run with a high level of operational excellence, safety and quality…
Added 18 mins ago
Licensed Practical Nurse PWLLL
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At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 18 mins ago
Quality Control Inspector (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
Reporting to the Manager of Warehouse Operations the QC Inspector will be responsible for the validation of all operational process outputs, inspecting incoming material, in process, and…
Added 18 mins ago
Corporate Store Supervisor II
Bulk Barn
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…responsible to assist in the leadership of the stores day-to-day operations in the achievement of operational efficiencies, profitability and customer satisfaction. This position is also…
Added 18 mins ago
Corporate Store Key Holder
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Lead and assist workers in performing their day-to-day tasks
Added 18 mins ago
EC
Lead Electrical Designer
EnGlobe Corp.
Calgary, AB
- Full-time
Tetranex is hiring Lead Electrical Designer for our Calgary office
Added 18 mins ago
MG
District Manager
Mind Games
Ottawa, ON
- Full-time
…<strong>District Manager – Ottawa Region</strong> to lead multi-store performance, inspire high-performing teams, and deliver exceptional customer experiences across our retail…
Added 18 mins ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- $83,538 to $98,280 CAD / year
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 18 mins ago
EE
B2B Inside Sales / Customer Service Rep
Express Employment Professionals - Red Deer, AB
Lacombe, AB
- Full-time
Monitor order status, lead times, and delivery commitments.

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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