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Added 11 mins ago
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Technical and Regulatory Specialist
Veolia | North America
Ottawa, ON
- Full-time
Disposal Broker Pricing: Maintain waste disposal pricing including sourcing and updating rates as required by the branches. Identify materials that lack pricing and source both outlets, as…
Added 11 mins ago
S&
Total Rewards Analyst
SGS & Co
Canada
- $61,000 to $71,000 CAD / year
- Full-time
Conduct compensation market pricing, survey matching, benchmarking, and job evaluation to support salary structures, pay ranges, hiring decisions, and internal equity.
Added 11 mins ago
BG
Outside Sales Representative
Brandt Group of Companies
Prince George, BC
- Full-time
Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
Added 11 mins ago
Regional Sales Manager - Ontario & Quebec
Levitt-Safety
Oakville, ON
Levitt-Safety is looking for an experienced Regional Sales Manager to lead our sales team and drive profitable growth across Ontario and Quebec.
Added 11 mins ago
7
Procurement Coordinator
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
Reporting to the Procurement Manager, the Procurement Coordinator plays a key role in supporting the efficiency and accuracy of procurement operations across the organization. This position…
Added 11 mins ago
FS
Facilities Manager
Futran Solutions
Aylmer, ON
- Full-time
Hold vendors accountable for quality, timelines, and competitive pricing
Added 26 mins ago
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Leasing Manager - Bilingual
Akelius
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
Stay informed about pricing, products, and incentives offered
Added 26 mins ago
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Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 41 mins ago
R
Acheteur NPI / NPI Buyer
RTX
Longueuil, QC
- Full-time
Added 41 mins ago
Food & Beverage Cashier-BEL
Great Canadian Entertainment
Belleville, ON
Under the direct supervision of the Manager, F&B, this position is responsible for managing the guest bills with the strictest regard to rules, regulations and outlet operational guidelines…
Added 41 mins ago
JH
Senior Software Development Manager
JMC HR Consulting
Markham, ON
- Full-time
JMC is partnering with SinaLite / Willowpack to recruit a Software Development Manager to lead the development of software that connects customers, production teams and business operations.
Added 41 mins ago
AP
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
- Full-time
Reporting to the Customer Service Manager, the Customer Service Representative plays a key role in order management and customer satisfaction.
Added 56 mins ago
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(CAN) Pharmacy Assistant
Walmart
Chatham-Kent, ON
- Part-time
…Kohl and Frisch, operating of the Telxon gun, checking off, pricing and putting away pharmacy orders, zoning the pharmacy shelves, 'X- ing' bottles when opened and interchangeable drug…
Added 56 mins ago
TT
National Account Manager
Top Tier Talent Group
Toronto, ON
- Full-time
We are seeking an experienced, results-driven National Account Manager to manage, develop, and expand a portfolio of key shipper accounts across North America.
Added 1 hour ago
TH
Coordinator, Community Engagement
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Community Engagement the Coordinator will support the Community Engagement team, assisting with logistics, execution, production, and wrap up of THPF’s Signature…
Added 1 hour ago
JI
Strategic Partnerships & Business Development Manager
Jumbo Interactive
Calgary, AB
- Full-time
The Strategic Partnerships & Business Development Manager is responsible for expanding the corporate relationships and commercial opportunities that support Stride’s lottery programs and…
Added 1 hour ago
BG
Outside Sales Representative
Brandt Group of Companies
Prince George, BC
- Full-time
Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
Added 1 hour ago
T
Associate Product Manager - Residential Locks
Taymor
Delta, BC
- $70,000 to $80,000 CAD / year
- Full-time
Mon-Friday 8:30am-4:30pm (37.5 hrs/wk) or as otherwise agreed with manager
Added 1 hour ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
- Contract
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 1 hour ago
JC
Assistant Manager
JYSK Canada
Brantford, ON
- $43,000 to $48,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 1 hour ago
T
Sr. IT Manager - IT Application Support
TD
Toronto, ON
- Full-time
The team member will join an experienced team, responsible for managing applications that offer pricing, risk, electronic / algorithmic trading and trade capture functionalities to the…
Added 1 hour ago
Manager & Actuary, Corporate Actuarial (Valuation and Reporting)
Munich Re
Toronto, ON
…You will regularly work with other actuarial teams such as Pricing, Accounting, Biometric Research and ERM, while deepening your expertise and exposure to Solvency II, IFRS17, and various…
Added 1 hour ago
MS
Merchandise Manager - Full-Time
Michaels Stores
Canada
- Full-time
Store - Waterloo, ONThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role…
Added 1 hour ago
B
Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Business Banking Analytics is accountable for driving the development, optimization and maintenance of reporting initiatives in line with immediate and long-term business…
Added 1 hour ago
N
IP ODM/JDM Procurement Manager
Nokia
Ottawa, ON
- Full-time
As an ODM/JDM Procurement Manager, you will serve as the commercial and strategic procurement lead for outsourced hardware development and manufacturing programs. You will engage early with…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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