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Added 9 mins ago
A
Supervisor, Production Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $116,377 CAD / year
…of choice for the Americas for pharmaceutical licensing and product…
Added 9 mins ago
LC
Lead Sales Associate | Full-Time | Kitchener
Linen Chest
Kitchener, ON
- Full-time
Training and professional development opportunities;
Added 9 mins ago
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Account Executive, SMB
Loopio Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
Work closely with the Product team to help evolve the Loopio Platform based on market and customer developments
Added 24 mins ago
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Toronto, ON
…top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 24 mins ago
Senior Project Lead, Health Common Solutions Lab
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Toronto, ON
Working closely with Health Common’s senior management and staff, the Senior Project Lead will lead the design, planning, and implementation of health system initiatives that address the…
Added 24 mins ago
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QE Lead Automation Testing
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- Contract
…pivotal role in building quality into every stage of the software development lifecycle, ensuring resilient, secure, and customer-centric banking solutions. You will partner closely with…
Added 24 mins ago
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Sr. Relationship Manager, Corporate Banking
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- Full-time
…finance. Working closely with Credit, Risk Management, and product specialists, this individual will develop new client relationships, structure financing solutions, and drive sustainable…
Added 24 mins ago
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Waterloo, ON
- Full-time
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Added 24 mins ago
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Mississauga, ON
- Full-time
Lead to formulation of strategies processes for Product Road map Development and Governance and contribute to defining standards and new automation initiatives
Added 24 mins ago
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Technical Program Manager
Gala Solutions
Montreal, QC
- Contract
Partner with product and engineering teams to support the development and execution of the portfolio roadmap.
Added 25 mins ago
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Head of Insurance Solutions
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Toronto, ON
- Full-time
As a Head of Insurance Solutions, your key area of responsibility will be product strategy, roadmap, and outcome ownership; customer value delivery and external customer engagement; people…
Added 25 mins ago
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Account Executive (Territory Sales)
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- Full-time
…grow business within long-term care, combining new opportunity development with a strong commitment to existing…
Added 25 mins ago
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Senior Technical Engineering Manager
Stay22
Montreal, QC
- Full-time
We are seeking an energetic and experienced Senior Technical Engineering Manager to lead a high-performing engineering team working across Stay22’s diverse product and platform initiatives.…
Added 25 mins ago
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Sales Development Representative - Outbound Outreach
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 39 mins ago
TG
Student Intern - Talent Acquisition - Winter Term
TMX Group
Montreal, QC
- Full-time
…innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 39 mins ago
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Vice President, ETF Distribution, Eastern Canada
TD
Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 39 mins ago
BE
Accounts Manager
Battlefield Equipment Rentals
Collingwood, ON
- Full-time
Provide rental, equipment, and building product quotations.
Added 39 mins ago
C
Associate Investment Advisor- Bilingual
CIBC
Laval, QC · Montreal, QC
- Full-time
…tolerances. You will be engaged in all marketing and business development activities which are designed to facilitate the accumulation of assets, by identifying, attracting, and converting…
Added 39 mins ago
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Low Latency Java Developer, Vice President
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Mississauga, ON
- Full-time
The Applications Development Technical Lead Analyst is a senior engineering and architectural leadership role, within the global Client Risk and Position Management technology organization.
Added 39 mins ago
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SENIOR ADVISOR, OPERATIONALIZATION AND IMPLEMENTATION
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- Full-time
Opportunities for learning, training and development, and much more...
Added 54 mins ago
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Spécialiste en Architecture PDP / PDP Architecture Specialist
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Vous avez cinq (5) à dix (10) ans d'expérience dans l'industrie aéronautique, avec une focalisation sur le cycle de vie du produit (PLM / Product Development);
Added 54 mins ago
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Buyer, Senior
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- Full-time
Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey…
Added 54 mins ago
C
CNC Machine Operator - Precision Equipment
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- $30 to $32 CAD / hour
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Use precision measuring instruments to verify product quality
Added 54 mins ago
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Business Analyst - IT III
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Lead end-to-end requirements management, from discovery and requirements elicitation through implementation and post-release support
Added 54 mins ago
AT
CXA Merchandising Retail Ops Associate.
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Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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