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Added 4 mins ago
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Manager, Marketing Operations, Campaigns & Emails
Caseware
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Manage lead import processes and workflow management to ensure efficient distribution to commercial teams
Added 4 mins ago
TG
Student Intern - Talent Acquisition - Winter Term
TMX Group
Montreal, QC
- Full-time
…innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 4 mins ago
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Vice President, ETF Distribution, Eastern Canada
TD
Montreal, QC
- Full-time
Liaise with key internal partners (Product, Marketing) to create best in class ETF products and collateral
Added 4 mins ago
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Accounts Manager
Battlefield Equipment Rentals
Collingwood, ON
- Full-time
Provide rental, equipment, and building product quotations.
Added 4 mins ago
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Associate Investment Advisor- Bilingual
CIBC
Laval, QC · Montreal, QC
- Full-time
You act like an owner. You thrive when you're empowered to take the lead, go beyond, and deliver results.
Added 4 mins ago
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Low Latency Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technical Lead Analyst is a senior engineering and architectural leadership role, within the global Client Risk and Position Management technology organization.
Added 4 mins ago
CH
Inventory Coordinator
Cardinal Health
Mount Pearl, NL · Canada-Mount Pearl
- Full-time
…inventory adjustments and holds, profiling/sorting incoming product, resolving inbound and outbound discrepancies, purchasing supplies, ensuring timely delivery and processing physical…
Added 4 mins ago
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SENIOR ADVISOR, OPERATIONALIZATION AND IMPLEMENTATION
BDC
Montreal, QC
- Full-time
Lead operationalization activities by defining future-state capabilities, ways of working, operating and delivery requirements, sequencing, dependencies, governance, resource requirements…
Added 19 mins ago
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Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Vous avez cinq (5) à dix (10) ans d'expérience dans l'industrie aéronautique, avec une focalisation sur le cycle de vie du produit (PLM / Product Development);
Added 19 mins ago
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QA Technician (Afternoon 3-11 p.m.)
Osmow's
ON · MISSISSAUGA, ON
- Full-time
Alert the processing Lead Hands of product quality or process problems during production.
Added 19 mins ago
LC
Buyer, Senior
Linamar Corporation
Guelph, ON
- Full-time
…approved vendors and placing purchase orders in response to product requirements established by various departments within the organization. Responsible for supporting the sourcing and…
Added 19 mins ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Use precision measuring instruments to verify product quality
Added 19 mins ago
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Business Analyst - IT III
Robertson & Company Ltd.
Waterloo, ON
- Contract
Lead end-to-end requirements management, from discovery and requirements elicitation through implementation and post-release support
Added 19 mins ago
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CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…
Added 19 mins ago
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Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
B2B Paid Acquisition & Marketing Product Ownership: Deep hands-on proficiency with B2B paid media platforms (specifically LinkedIn Campaign Manager and Google Ads) and lead generation…
Added 19 mins ago
Shift Supervisor
BWXT
Ottawa, ON
Lead and provide guidance on work plan formulation, objectives and schedules for Neucap product and process development projects
Added 19 mins ago
Principal Architect
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 19 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Oakville, ON
- Up to $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 35 mins ago
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Assistant Store Manager - RW&CO
Reitmans (Canada) Ltée/Ltd
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, Québec
- Full-time
Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
Added 35 mins ago
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Brake Press Operator
Arrow
Woodstock, ON
- Full-time
Using the appropriate gauge metal required for the job, form the product according to the directives.
Added 35 mins ago
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Engineering Manager - Frontend - Krak
Kraken
Remote, Canada
- Full-time
- Remote
We’re looking for a hands-on Engineering Manager to lead a cross-functional Consumer pod focused on building and scaling core Krak experiences. This leader will guide a team of Frontend…
Added 35 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 49 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Oakville, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 49 mins ago
Temporary Floral Manager @ Quadra Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 49 mins ago
LC
Gérant de boulangerie et charcuterie
Loblaw Companies Limited
Montmagny, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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