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Added 7 mins ago
TC
Business Analyst
Tata Consultancy Services
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Support production releases and post-implementation activities as required.
Added 7 mins ago
ZS
Business Analyst with Adobe AEM app experience
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Provide production support for back-office systems, including issue analysis, root-cause investigation, and coordination with technical teams for timely resolution.
Added 7 mins ago
BI
Spécialiste en ressources humaines/HR Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…sociaux, la gestion des congés, la gestion des données du SIRH, la production de rapports, la conformité et les activités générales de ressources humaines, tout en contribuant au traitement…
Added 7 mins ago
IS
Python Developer with SAS
Iris Software Inc.
Toronto, ON
- Contract
Python Experience: 2+ years of production Python development, with strong proficiency in pandas, data wrangling, and relational SQL.
Added 7 mins ago
RC
DevOps Engineer
RAPS Consulting Inc
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced DevOps Engineer with strong expertise in AWS, Azure, DevSecOps, CI/CD, Jenkins, Terraform, GitHub, Site Reliability Engineering (SRE), and production support.
Added 22 mins ago
C
Low Latency Java Developer, Vice President
Citi
Mississauga, ON
- Full-time
Hands-on Development: Actively write, review, and optimize high-performance, multi-threaded production code primarily in Java (Java 17/21+), with targeted high-performance/low-latency…
Added 36 mins ago
ES
Senior Data Engineer
Epsilon Solutions Ltd.
Mississauga, ON
- $65 to $70 CAD / hour
- Contract
Support production deployments and manage ongoing enhancements to data platforms.
Added 36 mins ago
ZS
Semantic Model and Cube Developer at at Mississauga, ON (Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Contract
Support controlled promotion of models and reports across development, testing, UAT, and production environments.
Added 36 mins ago
P
Java Fullstack Developer
Prolifics
Montreal, QC
- Contract
Participate in application design, development, testing, debugging, and production support.
Added 36 mins ago
IC
Business Anlayst- Capital Markets
Infotek Consulting Inc.
Toronto, ON
- Contract
Investigate business and production issues by analyzing system workflows, transaction processes, data flows, and underlying datasets.
Added 1 hour ago
ZS
Hiring - PowerBI Developer - Banking/Capital market exp. at Mississauga, ON (Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Contract
Support user acceptance testing, deployment, production support, and ongoing enhancements.
Added 1 hour ago
IG
Senior Front-End Developer | Angular
Insight Global
Toronto, ON
- $62.86 to $68.75 CAD / hour
- Contract
Collaborate with other application teams to coordinate phased migrations with minimal disruption to production applications
Added 1 hour ago
AT
Production Support Engineer
Arkhya Tech Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Role : Production Support Engineer / Application Support Engineer
Added 1 hour ago
PR
Customer Service Representative
POWERGROUP Resources
Smithville
- Full-time
…building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer…
Added 3 hours ago
D
Oracle EPM – PCM Consultant
Dignifyd
Canada
- Contract
Participate in application enhancements, testing, deployment, and production support.
Added 8 hours ago
L
Murex specialist
Luxoft
Toronto, ON
- $6,000 to $11,000 CAD / month
- Full-time
…analysis, configuration build, installation, training, upgrade, and production…
Added 9 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Architect and own full-stack product features end-to-end - from design and implementation through automated testing and production support - maintaining accountability for quality,…
Added 9 hours ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
…infrastructure automation, application deployments, and secure production operations. The successful candidate will work closely with development, infrastructure, security, and platform…
Added 9 hours ago
Accounting & Financial Analyst
Hydro One Networks Inc
Toronto, ON
Assist with the production of financial statements, budgets, budget restatements, business plans, staff plans, verifying the completeness and accuracy of the information.
Added 12 hours ago
IG
AI Engineer
Insight Global
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…business stakeholders and technical teams to deliver scalable, production-grade AI solutions. Roles/Responsibilities: - Design, develop, and deploy AI/ML solutions aligned to business and…
Added 13 hours ago
S
Machine Learning Engineer
Syntrace
Toronto, ON
- Full-time
- Several years building machine learning systems in production.
Added 14 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Architect and own full-stack product features end-to-end - from design and implementation through automated testing and production support - maintaining accountability for quality,…
Added 14 hours ago
General Accountant
Chewters Chocolates /Chocxo Chocolatier
Delta, BC
Investigate cost variances and work with Operations, Production, and Purchasing to understand underlying causes.
Added 14 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
Own technical delivery. Lead configuration, deployment, integration, and data pipeline activities for assigned client workstreams from requirements through OAT and production.
Added 14 hours ago
TW
Loan Origination System (LOS) Technical Administrator
Thrive Wealth Management
Regina, SK
- Full-time
Experience with user access management, security roles, workflows, configuration, reporting, testing, and production support.

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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