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Added 14 mins ago
UH
Data Coordinator
University Health Network
Toronto, ON
- Full-time
We are looking for a driven, detail-oriented individual to lead data coordination for a large, pan-Canadian study of patients with non-small cell lung cancer. The Data Coordinator’s primary…
Added 14 mins ago
C
Senior Municipal Project Manager
CIMA+
Bowmanville, ON
- $128,160 to $176,220 CAD / year
- Full-time
…over the past 30 years. Our talented team of professionals can lead any type of project, regardless of its complexity and scale. The team draws on a reservoir of diverse experience that…
Added 14 mins ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Lead and deliver civil/structural engineering projects across all design phases, ensuring scope, budget, schedule, and quality objectives are met.
Added 14 mins ago
A
Senior Specialist Civil Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Lead and deliver civil/structural engineering projects across all design phases, ensuring scope, budget, schedule, and quality objectives are met.
Added 14 mins ago
WU
Senior Director, Strategy & Operations
Western University
London, ON
- Full-time
Openness to recognize when change is necessary, and to develop, implement and lead effective change management strategies
Added 14 mins ago
L
Responsable du marketing, Québec/Marketing Lead-Quebec
LexisNexis
Quebec, QC
- Full-time
Added 14 mins ago
UT
U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Added 14 mins ago
HA
Safety Specialist
Harbour Air
Vancouver, BC
- Full-time
…Management System (SMS) and corporate safety programs. You'll lead occurrence investigations, develop and deliver safety training, and manage the data and metrics that keep our safety…
Added 14 mins ago
PT
Operations Manager
Panache Talent Inc.
Ottawa, ON
- Full-time
Lead, supervise, and support the operations team, ensuring clear priorities and effective coordination.
Added 14 mins ago
BC
Junior Industrial Control Systems (ICS) Cybersecurity Specialist
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Work with other experienced technical experts to ensure project success
Added 14 mins ago
I
Sr BW Consultant - SAP SAP Trade Promotion Management (TPM)
Infosys
Mississauga, ON
- $92,740 to $105,008 CAD / year
- Full-time
We are seeking an experienced SAP TPM & BW/4HANA consultant to lead the design, architecture, and delivery of enterprise-wide Trade Promotion Management, Customer Business Planning, Trade…
Added 14 mins ago
NC
Hospital Manager
NVA Canada
Winnipeg, MB
- Full-time
Lead with purpose. Support a team. Make a difference every single day.
Added 14 mins ago
MH
Industrial Coatings & Fireproofing Superintendent
MSCP Heat Management Solutions
Sherwood Park, AB
- Full-time
…to provide operational leadership, technical oversight, and project execution support across our industrial coating, surface preparation, and passive fireproofing…
Added 14 mins ago
BC
Junior Industrial Control Systems (ICS) Cybersecurity Specialist
BBA Consultants
Montreal, QC
- Full-time
Work with other experienced technical experts to ensure project success
Added 14 mins ago
SO
Bilingual Microsoft 365 Trainer
Special Olympics Canada
Toronto, ON
- $68,000 to $80,000 CAD / year
- Contract
Working across a distributed, multi-site environment, you will create training curricula, lead instructor-led and virtual sessions, develop practical learning resources and provide hands-on…
Added 14 mins ago
SI
Intermediate Interior Designer
SHIFT Interiors
Vancouver, BC
- Full-time
Project Management and Leadership - Experience in the full scope of coordinating and managing interior design projects
Added 14 mins ago
IH
Lead | Community Systems
Interior Health Authority
BC · British Columbia, Canada
- $90,770 to $130,481 CAD / year
- Full-time
Interior Health is looking for an experienced Lead, Community Systems to join our team on a full time permanent basis.
Added 14 mins ago
SI
Business Analyst -Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Lead to formulation of strategies processes for Product Road map Development and Governance and contribute to defining standards and new automation initiatives
Added 14 mins ago
TM
AVP, Zone Learning & Strategic Initiatives
Toronto Metropolitan University
Toronto, ON
- Full-time
Team Management: Lead, mentor, and evaluate a direct-report team consisting of Zone Leaders, Executive Directors (The Dais, LPP, Strategic Partnerships), Directors (The Image Centre,…
Added 14 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
Olymel is seeking a Project Manager – R&D to lead food product development projects and help turn identified business opportunities into effective, high-quality products. Working in…
Added 14 mins ago
TI
Board Member - The ITL Network
The ITL Network
Canada
- Part-time
Projects: Lead resource initiatives, coordinate projects and direct volunteer support.
Added 14 mins ago
V
Guidewire Developer
ValueMomentum
Toronto, ON
- Contract
Added 14 mins ago
IT
Engineering Manager
Infinity Testing Solutions Inc.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Lead the engineering department at Infinity Testing Solutions Inc. (ITS), with a primary focus on research and development (R&D), custom machine design and equipment development. You will…
Added 14 mins ago
H
Technical Program Manager
HCLTech
Vancouver, BC
- $115,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 29 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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