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Added 9 mins ago
T&
Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 9 mins ago
UH
Scientific Associate I (Assay Development and Biophysics)
University Health Network
Toronto, ON
- Full-time
Opportunity to lead biophysical studies on cutting-edge drug discovery programmes.
Added 9 mins ago
FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
…resources, which increases sustainability and resilience. We are a team of "Time Benders" on a mission to collapse timelines to operational transformation of high footprint companies in…
Added 24 mins ago
IT Project Manager
Canada Cartage Group of Companies
Mississauga, ON
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 24 mins ago
Senior Project Lead, Health Common Solutions Lab
Sinai Health
Toronto, ON
Working closely with Health Common’s senior management and staff, the Senior Project Lead will lead the design, planning, and implementation of health system initiatives that address the…
Added 24 mins ago
K
Tax Manager, Enterprise Tax
KPMG
Moncton, NB
- Full-time
…privately owned businesses and their owners. In this role, you will lead client engagements, develop and execute tax-planning strategies, and provide guidance on complex tax matters,…
Added 24 mins ago
BO
Sr. Relationship Manager, Corporate Banking
Bank of China (Canada)
Calgary, AB
- Full-time
The successful candidate will bring a strong track record in corporate relationship management, credit origination, and complex financing transactions, including syndicated lending and…
Added 24 mins ago
A
Gestionnaire de projet AI
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead large-scale AI projects by ensuring successful delivery, strategic alignment, and achievement of business objectives.
Added 24 mins ago
GT
Senior Program Manager - Clinical Data Platform
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $100 to $105 CAD / hour
- Contract
…within the life sciences industry. The successful candidate will lead day-to-day execution across business, data, technology, and vendor teams, with responsibility for program planning,…
Added 24 mins ago
SI
Business Analyst with Wholesale lending
Smart IT Frame LLC
Mississauga, ON
- Full-time
Deliver material presentations to Senior Management and application owners and apprise key stakeholders with project health
Added 24 mins ago
TD
Operations Manager
The Dalton Company
Toronto, ON
- Full-time
Coordinate material procurement and long-lead purchases in accordance with project schedules and approval requirements.
Added 24 mins ago
T&
Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 24 mins ago
MH
HVDC Design Engineer (Electrical/Computer Engineer)
Manitoba Hydro
Winnipeg, MB
- Full-time
Lead and direct project team deliverables and maintain accountability in terms of meeting committed schedules and estimates.
Added 24 mins ago
MH
Resource Options Planning Engineer (Civil, Electrical or Mechanical Engineer)
Manitoba Hydro
Winnipeg, MB
- Temporary
Demonstrated experience with application of project management processes and tools to manage projects.
Added 24 mins ago
S
Senior Technical Engineering Manager
Stay22
Montreal, QC
- Full-time
We are seeking an energetic and experienced Senior Technical Engineering Manager to lead a high-performing engineering team working across Stay22’s diverse product and platform initiatives.…
Added 39 mins ago
C
Manager, Marketing Operations, Campaigns & Emails
Caseware
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Manage lead import processes and workflow management to ensure efficient distribution to commercial teams
Added 39 mins ago
S
Senior Internal Auditor
Stantec
Calgary, AB
- Full-time
Providing guidance and project oversight to other team members, fostering quality and consistency in audit work.
Added 39 mins ago
W
National Market Sector Lead - Healthcare
WSP
Montreal, QC
- Full-time
Support major pursuits, contract strategy, risk management, and project governance.
Added 39 mins ago
HR
Manager, Loss Prevention
Holt Renfrew
Toronto, ON
- Full-time
Lead the delivery of analytics to support effective target-setting, payroll management and operational audits to achieve yearly goals and budgets
Added 53 mins ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
Project Management roles to lead and execute projects,
Added 53 mins ago
A
Spécialiste en Architecture PDP / PDP Architecture Specialist
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Mirabel, QC · Montreal, QC
- Full-time
Do you have experience in knowledge management and structuring product lifecycle processes? Do you dream of shaping engineering in the aerospace industry and contributing to a major…
Added 54 mins ago
TT
Sr. Technology Project Manager
Tundra Technical Solutions
Toronto, ON
- $97,000 to $110,000 CAD / year
- Full-time
Key responsibilities include developing and managing project plans, monitoring progress, identifying and mitigating risks, and ensuring compliance with organizational standards and TPMO…
Added 54 mins ago
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Commercial Manager
GagaMuller
Regina, SK
- Full-time
GagaMuller is a Project Management Consultancy with specific divisions focused on providing Project Management, Cost Management, and Digital services to owner organisation within the…
Added 54 mins ago
MH
Generation System Studies Engineer (Civil, Electrical or Mechanical Engineer)
Manitoba Hydro
Winnipeg, MB
- Full-time
Demonstrated experience with application of project management processes and tools to manage projects.
Added 54 mins ago
EP
Financial Controller
Elby Professional Recruitment
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
…service, they're a lean, close-knit organization where every team member has real visibility into the business - not a large corporate environment where you're several layers removed from…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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