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Added 1 min ago
CO
Traffic Signal Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
…infrastructure, transportation technology initiatives, and traffic operations planning by delivering engineering solutions, capital projects, stakeholder engagement, technical reviews, and…
Added 1 min ago
CO
Road Safety Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Provide support to the Emergency Operations Centre (EOC) on a 24/7 basis as required in the event of a declared emergency or disaster, maintain knowledge of applicable legislation and City…
Added 1 min ago
I
Seasonal Customer Experience Representative
Indigo
Mississauga, ON
- $17.6 CAD / hour
- Contract
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Added 1 min ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 1 min ago
FR
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
- Full-time
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 1 min ago
Registered Nurse
Halton Region
Oakville, ON · V - Post Inn Village Long Term, V -
Provide direction to staff concerning resident and family issues and Resident Home Area operations.
Added 1 min ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
…improves field execution and customer service, and scales to support complex enterprise…
Added 1 min ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
…supplier coordination, shortage mitigation, and fulfillment support. The position serves as the key liaison between the repair center and cross-functional partners across Service,…
Added 16 mins ago
VN
Senior Eng Technologist
Vecima Networks Inc.
Saskatoon, SK
- Full-time
…software-driven architectures, Vecima’s platforms simplify operations, accelerate innovation, and enable the reliable, high-performance networks that connect homes, businesses, and…
Added 16 mins ago
RS
Business Development Representative
Refrigerative Supply Limited
Edmonton, AB
- Full-time
Collaborate with internal teams, including customer service, operations, and suppliers, to provide seamless customer support.
Added 16 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder Supply Chain Solutions
Caledon, ON · CAN - Caledon ON
- Full-time
Support the operation of Automated Guided Vehicles (AGV) to ensure the accurate transfer of product into and/or out of warehouse locations, load/unload trailers, move product throughout the…
Added 31 mins ago
BG
Outside Sales Representative
Brandt Group of Companies
Prince George, BC
- Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 31 mins ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
- $108.13 to $148.68 CAD / hour
- Part-time
…Executive Medical Director works in partnership with the Clinical Operations EMD’s, Medical Affairs, Chief Nursing Officer (CNO) and the Health Technology (HT) team to engage with medical…
Added 31 mins ago
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CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
…actionable requirements, facilitate collaboration across teams, and support the effective delivery of Salesforce solutions and operational…
Added 31 mins ago
RS
Forklift Operator - Weekends
Ryder System, Inc.
Caledon, ON
- Full-time
Provide technical and maintenance support for different aspects related to the automated packing system during the core shift hour of production
Added 31 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder System, Inc.
Caledon, ON
- Full-time
Support the operation of Automated Guided Vehicles (AGV) to ensure the accurate transfer of product into and/or out of warehouse locations, load/unload trailers, move product throughout the…
Added 31 mins ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Prince George, BC
- Full-time
If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy…
Added 31 mins ago
Store Support Representative
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
…fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Offices either in Mississauga, ON or Stellarton, NS.…
Added 31 mins ago
Aircraft Technician- Mechanics
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 32 mins ago
DI
Technical Sales Representative
DispenseRite Inc.
Whitby, ON
- Full-time
We are looking for a Technical Sales Representative to join our team on-site in Whitby, ON. You will drive sales across targeted industrial manufacturing sectors, managing the full sales…
Added 47 mins ago
M
Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
…capabilities, and gain exposure to senior leaders and partners across Operations. You will turn operational data, global analytics and customer feedback into clear insights, support complex…
Added 47 mins ago
H
Acute Care Manager Assiniboia
HealthCareersInSask.ca
Assiniboia, SK
- Full-time
…functionally within the portfolio and across the organization to support operations. The Manager will develop partnerships and work closely with system and community…
Added 1 hour ago
KT
Front Counter Sales Representative
Kal Tire
Cambridge, ON
- Temporary
As a Front Counter Sales Representative, you’ll be the first point of contact in the store - helping customers choose the right products and services while keeping things moving. This is a…
Added 1 hour ago
L
Senior Financial Service Representative - Office 1547
LendDirect
Brampton, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 hour ago
EM
Customer Service Representative - Deer Lake Airport
Enterprise Mobility
Deer Lake, NL
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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