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Added 14 mins ago
H
Building Operator
Hines
Toronto, ON
- Other
Demonstrate proficiency in mathematical computations related to building operations for problem solving building comfort and operation issues
Added 14 mins ago
AF
Senior Financial Service Representative - Office 1547
Attain Finance
Brampton, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 14 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Work with the Hospitality Sales Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, and quarterly goals;
Added 14 mins ago
SD
Patient Care Specialist-4
Shoppers Drug Mart
Mississauga, ON
- Full-time
…to change and up to the challenges provided in a fast-paced retail environment, apply…
Added 14 mins ago
W
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart
Surrey, BC
- Full-time
…freight. This position needs to work closely with the site General Manager, stores, and the national inbound…
Added 14 mins ago
BU
Production and Operations Manager
BE Ultimate Apparel
Vancouver, BC
- Full-time
…and expand into new sports and markets, we're looking for an Operations and Production Manager to coordinate the production and delivery of our apparel. This person will work closely with…
Added 15 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Chatham-Kent, ON
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 15 mins ago
GD
DYNAMITE - Assistant Manager - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 15 mins ago
PT
Operations Manager
Panache Talent Inc.
Ottawa, ON
- Full-time
Reporting to the Senior Operations Manager, the Operations Manager is responsible for overseeing the day-to-day operations, maintenance, and overall performance of the property. This…
Added 15 mins ago
L
Deli Assistant Department Manager - Full Time
Longo's
Milton, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Deli Department Manager, you will assist the Deli Manager to ensure that the department is prepared…
Added 15 mins ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
…reputable food manufacturer. We are looking for a Sales Account Manager based in Saint-Philippe, Quebec. Reporting to the Quebec/Atlantic Sales Director, this role is responsible for…
Added 15 mins ago
L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Reporting to the Manager, Learning & Development, the Learning Design & Facilitation Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and…
Added 15 mins ago
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Technical Program Manager
HCLTech
Vancouver, BC
- $115,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 29 mins ago
LC
Department Manager, Joe Fresh Apparel
Loblaw Companies Limited
New Minas, NS
- Full-time
Knowledge of retail operations, including merchandising, inventory management, and customer service
Added 29 mins ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 30 mins ago
Corporate Store Supervisor II
Bulk Barn
Kamloops, BC
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 30 mins ago
Corporate Store Key Holder
Bulk Barn
Vernon, BC
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 30 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Nanaimo, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 30 mins ago
TH
Pro Account Sales Part Time (ST. JOHN'S)
The Home Depot
St. John's, NL
- Part-time
Added 30 mins ago
TH
Pro Sales Associate Full Time (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Full-time
Added 30 mins ago
MG
District Manager
Mind Games
Ottawa, ON
- Full-time
<h1>District Manager – Ottawa Region</h1><p><strong>Company:</strong> Mind Games<br><strong>Location:</strong> Ottawa, Ontario (Ottawa Region)<br><strong>Job Type:</strong> Full-Time,…
Added 30 mins ago
JI
Strategic Partnerships & Business Development Manager
Jumbo Interactive
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 30 mins ago
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7722 - Seasonal Sales Help
Lids
Niagara Falls, ON
- $17.95 USD / hour
- Temporary
…Lids delivers premium, fan-driven products and unforgettable retail…
Added 30 mins ago
L
7802 - 3rd Key
Lids
Vancouver, BC
- $18.75 USD / hour
- Part-time
…Lids delivers premium, fan-driven products and unforgettable retail…
Added 30 mins ago
L
7794 - 3rd Key
Lids
Vancouver, BC
- $18.75 USD / hour
- Part-time
…Lids delivers premium, fan-driven products and unforgettable retail…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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