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Added 7 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Bowmanville, ON
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 7 mins ago
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Agile Team Lead - Integrations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As our Agile Team Lead, Integrations, you’ll lead the Integrations team within Enterprise Architecture & Data, responsible for developing, supporting, maintaining, and enhancing the…
Added 7 mins ago
SI
Keyholder
SNDL Inc.
Calgary, AB · Value Buds Signal Hill
- Part-time
We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the…
Added 7 mins ago
SI
Store Supervisor
SNDL Inc.
Fort McMurray, AB · Value Buds Franklin Avenue
- Full-time
Value Buds is looking for a motivated Store Supervisor to support daily retail operations and lead by example on the sales floor. This role is ideal for someone with retail leadership…
Added 7 mins ago
SI
Keyholder
SNDL Inc.
Vermilion, AB · Value Buds Vermillion
- Full-time
We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the…
Added 7 mins ago
SI
Multi Unit Store Manager
SNDL Inc.
Lloydminster, AB · Vegreville, AB · AB · Value Buds Vermillion
- Full-time
We’re hiring a Multi Unit Store Manager to lead daily store operations, develop a high-performing team, and drive sales and compliance in a fast-paced cannabis retail environment. You’ll…
Added 7 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Richmond Hill, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 22 mins ago
KB
Yard Associate
Kent Building Supplies
Moncton, NB
- Part-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 22 mins ago
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Finance AI Student
Cavendish Farms
Dieppe, NB
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 22 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Summerside, PE
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 22 mins ago
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Lead Optometrist
Specsavers
Leamington, ON
- Contract
The Specsavers retail store is owned and managed by experienced optician. The team of trained eyecare consultants at the store welcome and guide your patients through pre-testing.
Added 22 mins ago
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Lead Optometrist
Specsavers
Windsor, ON
- Contract
The Specsavers retail store is owned and managed by experienced optician. The team of trained eyecare consultants at the store welcome and guide your patients through pre-testing.
Added 22 mins ago
KB
Customer Service/Cashier - Part Time
Kent Building Supplies
Fredericton, NB
- Part-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 22 mins ago
KS
General Manager
K1 Speed Canada
Mississauga, ON
- Full-time
The General Manager will lead the K1 Speed Cambridge team that includes 2 other members of the management team, supervisors, and 30+ employees.
Added 22 mins ago
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Sales and Marketing Assistant
Convertiqq
Vancouver, BC
- $3,495 to $4,275 CAD / month
- Full-time
…promotion, and high-performance sales systems. We're expanding our team and looking for a Sales and Marketing Assistant who wants to build real, transferable skills in sales, customer…
Added 22 mins ago
LS
Sales Development Representative
L Squared Digital
Toronto, ON · North York, ON
- Full-time
…corporate offices and campuses to healthcare, manufacturing, and retail, L Squared helps organizations engage their audiences with content that is timely, relevant, and…
Added 22 mins ago
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Supervisor, Mine Operations
Nutrien
Vanscoy, SK
- Full-time
…operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure…
Added 22 mins ago
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Full-Time Sales Lead (Yorkdale Shopping Centre)
Swatch
Toronto, ON
- Full-time
Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge…
Added 22 mins ago
BC
Site Superintendent - Retail & Restaurant Construction
BDN Construction Inc.
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
Oversee Projects with Precision and Lead with Safety and Excellence
Added 22 mins ago
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(CAN) General Merchandise Assistant Manager
Walmart
Granby, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 22 mins ago
STORE MANAGER - Polo Park
The Aldo Group Inc / Le Groupe Aldo Inc.
Winnipeg, MB
…driving sales, profitability, and overall store performance. You lead from the front, setting the tone on the floor, building a strong and motivated team, and consistently delivering…
Added 22 mins ago
Assistant Store Manager, FT
Under Armour
AB · Edmonton, AB
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing,…
Added 22 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 22 mins ago
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Sales Development Representative
VendorPM
Remote, Canada
- $55,000 CAD / year
- Full-time
- Remote
…Prudence VC, and Navitas Capital-we’re just getting started.Our team is scrappy, resourceful, and laser-focused on impact. If you’re someone who thrives in fast-moving environments, loves…
Added 22 mins ago
WM
Store Manager - Sunridge Mall
Wow! Mobile Boutique
Calgary, AB
- Full-time
Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Applications open in a new tab.

Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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