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Added 1 min ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 min ago
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Sr. Technology Project Manager
Tundra Technical Solutions
Toronto, ON
- $97,000 to $110,000 CAD / year
- Full-time
The Senior Technology Project Manager is responsible for leading the successful delivery of complex technology programs and projects that support organizational priorities. This role…
Added 1 min ago
TO
Client Services Supervisor
Town of Whitchurch-Stouffville
Whitchurch-Stouffville, ON
- Full-time
Reporting to the Manager of Customer Service, the Client Services Supervisor provides operational leadership and oversight for the Town's customer service operations, including customer…
Added 1 min ago
EP
Financial Controller
Elby Professional Recruitment
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
They're looking for a Financial Controller to take ownership of accounting and financial operations across the company, reporting directly to the General Manager. This is a role for someone…
Added 1 min ago
TO
Wastewater Operator
Township of Centre Wellington
Centre Wellington, ON
- Full-time
Reporting to the Manager of Wastewater Services, this position is responsible for operational and maintenance of the Township’s wastewater and sewage systems including maintenance,…
Added 1 min ago
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Operations Supervisor - Security Systems
Convergint
Burnaby, BC
- Full-time
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture in Vancouver, BC. As an Operations Supervisor, you…
Added 2 mins ago
DI
Senior Manager, Digital Experience and Growth
Definity Insurance Company
Toronto, ON
- Full-time
Web Operations Mastery: Extensive hands-on experience maintaining, updating, and publishing content on enterprise websites. Deep proficiency with Content Management Systems (CMS) and web…
Added 2 mins ago
Shift Supervisor
BWXT
Ottawa, ON
Responsible and accountable for day-to-day oversight of manufacturing processes, staff and activities in the Operations area for Radiopharmaceuticals, Medical Isotopes and/or Medical…
Added 2 mins ago
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Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 2 mins ago
MANAGER STANDARDS & INNOVATION
City of Toronto
Toronto, ON
…targets and provides ongoing consultation and direction to Branch operations including the monitoring of programs to ensure compliance, consistency, continuous improvement and efficient…
Added 17 mins ago
NC
Client Manager, Commercial Agriculture & Equine
NFP Corp
London, ON · Markdale, ON · Markham, ON · Sudbury, ON · Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 32 mins ago
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Cloud Technical Program Manager
Entrust
Canada
- Full-time
Entrust is currently looking for a Cloud Technical Program Manager to join our team. This position is based in our Shakopee, Minnesota, Ottawa, Canada, or Paris, France office and will…
Added 32 mins ago
MG
Financial Reporting Manager / Directeur, analyse et informations financières
Maples Group
Montreal, QC
- Full-time
The Maples Group looks to add a Montreal, Canada-based Financial Reporting Manager to our team and invites eager and qualified candidates to apply. Recognised as one of Montreal's top…
Added 32 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 32 mins ago
Portfolio Asset Manager
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario is seeking a Portfolio Asset Manager to provide strategic leadership in the stewardship, optimization, and long-term sustainability of the Government Real Estate…
Added 1 hour ago
CO
Manager, Transit Operations
City of Burlington
Regina, SK · Transit Operations Centre
- Full-time
The Manager, Transit Operations is responsible for overseeing day-to-day operations and administrative duties for the Operations department. The Manager will ensure transit services,…
Added 1 hour ago
PR
Customer Service Representative
POWERGROUP Resources
Smithville
- Full-time
…Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right…
Added 1 hour ago
National Accounts Manager
ASSA ABLOY
London, ON · Mississauga, ON
Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.
Added 1 hour ago
Manager Audit Operations
IATA
Montreal, QC
will report to the Senior Manager, Audit Operations and be part of a dynamic
Added 2 hours ago
UC
Guidewire Transformation Manager
Us3 Consulting
Toronto, ON
- $160,000 to $195,000 CAD / year
- Full-time
We are looking for an accomplished Guidewire Transformation Manager to play a pivotal role in delivering a major technology modernization initiative within the Canadian Property & Casualty…
Added 2 hours ago
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Senior Manager – Analytics & Insights
Teqfocus
Markham, ON
- Full-time
Lead an analytics delivery function and build a proactive partnership with business, clinical and operations stakeholders. Translate ambiguous business questions into useful metrics,…
Added 2 hours ago
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Program Implementation Manager
Teqfocus
Markham, ON
- Full-time
…solutions from delivery into sustainable business-as-usual…
Added 2 hours ago
AC
IT Asset administrator and Process Owner
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
…mise en place de processus, contrôles et outils adaptés aux opérations…
Added 2 hours ago
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Electrical Manager
GagaMuller
Regina, SK
- Full-time
We are looking for an experienced Electrical Manager to join GagaMuller on a hyperscale data centre project. Acting as the owner’s representative, you will provide client-side leadership…
Added 2 hours ago
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Mechanical Manager
GagaMuller
Regina, SK
- Full-time
We are looking for an experienced Mechanical Manager to join GagaMuller on a hyperscale data centre project. Acting as the owner’s representative, you will provide client-side leadership…

POWERGROUP Resources

Customer Service Representative

Smithville, Canada

Competitive base salary of $50 000+ per year, based on experience and qualifications. · Full-time

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Job details

Pay: Competitive base salary of $50 000+ per year, based on experience and qualifications.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities

Customer Service & Sales

Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
Prepare quotes, sales orders, invoices, and work orders accurately
Recommend products and solutions based on customer needs and project requirements
Support customers with product selection, availability, pricing, and order timelines
Resolve customer concerns professionally and escalate issues when required

Account Management

Manage and maintain assigned customer accounts
Build strong relationships with contractors, builders, woodworkers, and retail customers
Follow up on quotes and sales opportunities to help convert inquiries into orders
Assist in maintaining and growing existing monthly account holder relationships
Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
Assist with account receivables follow-up and customer payment inquiries
Maintain accurate customer records within internal systems
Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role with direct customer interaction by phone, email, and in person.

Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
Comfortable learning technical product knowledge and recommending solutions based on customer needs.
Proficient with Microsoft Office, including Excel and Outlook, and comfortable learning ERP, CRM, point-of-sale, accounting, inventory, or order management systems.
Experience preparing quotes, following up on quotes, generating sales, and identifying upselling and cross-selling opportunities.
Experience coordinating orders with production, shipping, or other internal teams to support accurate order fulfillment, while handling payment inquiries and maintaining accurate customer records.
Experience in lumber, building materials, construction, manufacturing, woodworking, hardware, flooring, millwork, cabinetry, plumbing, electrical, HVAC, industrial products, or other technical products is considered a strong asset.
Experience serving contractors, builders, woodworkers, retail customers, or monthly account holders is considered an asset.
Experience managing customer accounts and building long-term relationships with contractors, builders, trades, or other business customers is considered an asset.

Competitive base salary of $50 000+ per year, based on experience and qualifications.
Opportunities for training and professional development.

Supportive, collaborative, and team-oriented work environment.

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More about this job

Responsibilities

The Customer Service Representative will act as the primary point of contact for customers, managing accounts, preparing quotes, and coordinating order fulfillment. They will work closely with internal production, shipping, and purchasing teams to ensure a seamless customer experience.

Requirements

Candidates must have at least 3 years of experience in customer service, sales, or account management. Proficiency in Microsoft Office and the ability to learn internal ERP or CRM systems is required, along with strong organizational and communication skills.

Skills

Customer service
Inside sales
Account management
Order fulfillment
Quote preparation
Communication
Interpersonal skills
Time management
Problem-solving
Microsoft Office
Excel
Outlook
ERP systems
CRM systems
Inventory management
Technical product knowledge

Benefits

Training
Professional development
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Account Management
Lumber
Building Materials
Order Fulfillment
CRM
ERP
Microsoft Office
Excel
Outlook
Point-of-sale
Inventory Management
Quotes
Invoicing
Upselling
Cross-selling
Contractors
Woodworking
Administrative Support
Lead Generation
Marketing
Communication
Problem-solving
Time Management
Technical Knowledge
Retail Sales
Order Management
Accounting
Operations

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